https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/deskjet-5810wu-fa-da-yinword-wen-dang-yi-ji-bu-zhi-chiAdobe-PDF-DC-da-yin/m-p/893199#M221585 <P>您说的这个方法我在原帖已经说过了</P><P>我更换了主板，重新做了系统</P><P>这不等于是换了一台电脑么</P><P>如果没有其他的解决方案，那我还是寻找软件层面的替代方案好了</P> Fri, 21 Sep 2018 08:46:45 GMT huskey 2018-09-21T08:46:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/deskjet-5810wu-fa-da-yinword-wen-dang-yi-ji-bu-zhi-chiAdobe-PDF-DC-da-yin/m-p/893110#M221554 <P>惠普 deskjet 5810打印机，在更换硬盘重装系统后，不支持office 365 word以及Adobe PDF DC打印。经测试，现在可以正常打印网页、照片。PDF文档使用福昕编辑器打开可以正常打印，但是使用Adobe PDF打开就无法支持。office365可以正常打印excel内容，但是用word打开就无法正常打印。查看打印队列，会出现一只显示正在打印状态，在3~5分钟后输出两张白纸，状态显示依然为正在打印，电源键持续缓慢闪烁。使用Adobe PDF还会出现任务添加后自动删除打印任务的情况（非必定出现）。</P><P>我尝试了更换1000系驱动，状况依旧</P><P>尝试重装系统，状况依旧</P><P>尝试重装office365、Adobe PDF，状况依旧</P><P>尝试更换主板，状况依旧</P><P>在更换硬盘前使用的系统版本也是现在用的WIN10 64BIT 1803专业版</P><P>有没有办法解决这个问题啊</P><P>此外惠普的聊天室怎么打开的，我昨天进了一次之后就再没选项可以进了</P> Fri, 21 Sep 2018 04:52:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/deskjet-5810wu-fa-da-yinword-wen-dang-yi-ji-bu-zhi-chiAdobe-PDF-DC-da-yin/m-p/893110#M221554 huskey 2018-09-21T04:52:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/deskjet-5810wu-fa-da-yinword-wen-dang-yi-ji-bu-zhi-chiAdobe-PDF-DC-da-yin/m-p/893155#M221571 <P><BR />在打印机图标中右键，打印机属性，端口，将双向支持的勾选去除，在打印试试看</P> Fri, 21 Sep 2018 06:41:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/deskjet-5810wu-fa-da-yinword-wen-dang-yi-ji-bu-zhi-chiAdobe-PDF-DC-da-yin/m-p/893155#M221571 hq2852 2018-09-21T06:41:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/deskjet-5810wu-fa-da-yinword-wen-dang-yi-ji-bu-zhi-chiAdobe-PDF-DC-da-yin/m-p/893165#M221573 <P>不行，依然是无法打印office 365 word以及Adobe DC</P><P>取消双向支持以后，会直接输出一张白纸，电源状态灯持续闪烁</P><P>在打印队列看不到任务</P> Fri, 21 Sep 2018 06:54:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/deskjet-5810wu-fa-da-yinword-wen-dang-yi-ji-bu-zhi-chiAdobe-PDF-DC-da-yin/m-p/893165#M221573 huskey 2018-09-21T06:54:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/deskjet-5810wu-fa-da-yinword-wen-dang-yi-ji-bu-zhi-chiAdobe-PDF-DC-da-yin/m-p/893173#M221576 <P>您好</P><P>请确认5810和1000驱动打印windows测试页是否正常？</P><P>打印jpg是否正常？</P><P>打印本地office&nbsp;word是否正常？</P><P>同时右击打印机驱动--打印机属性--端口--发图片给我，谢谢</P><P>&nbsp;</P> Fri, 21 Sep 2018 07:13:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/deskjet-5810wu-fa-da-yinword-wen-dang-yi-ji-bu-zhi-chiAdobe-PDF-DC-da-yin/m-p/893173#M221576 双鱼座鲨鱼 2018-09-21T07:13:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/deskjet-5810wu-fa-da-yinword-wen-dang-yi-ji-bu-zhi-chiAdobe-PDF-DC-da-yin/m-p/893177#M221578 <P>之前只能打印测试页（两个版本驱动都是如此）</P><P>昨天通过聊天室联系工程师后尝试断电重新连接重新装驱动</P><P>今天可以正常打印测试页、图片以及office除word以外所有套件的文档输出，均未出现颜色偏离、条纹啥的。</P><P>但是打印状态测试页无法看到预估墨水量，5810配的基础程序HP DeskJet 5810series里边也无法看到预估墨水量，只能检测是不是使用的惠普墨水</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="TIM截图20180921151818.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/31489iA88E9038149A2FA9/image-size/large?v=v2&amp;px=999" role="button" title="TIM截图20180921151818.png" alt="TIM截图20180921151818.png" /></span>这是端口截图，我现在又重新装了一遍，删除1000驱动了。</P><P>此外我用的是office 365，但是打印的是本地的word文档，并不是云端分享的</P> Fri, 21 Sep 2018 07:20:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/deskjet-5810wu-fa-da-yinword-wen-dang-yi-ji-bu-zhi-chiAdobe-PDF-DC-da-yin/m-p/893177#M221578 huskey 2018-09-21T07:20:43Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/deskjet-5810wu-fa-da-yinword-wen-dang-yi-ji-bu-zhi-chiAdobe-PDF-DC-da-yin/m-p/893182#M221580 <P>您好</P><P>先不要考虑打印效果，先确认能不能打印，有没有打印动作，谢谢。</P> Fri, 21 Sep 2018 07:34:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/deskjet-5810wu-fa-da-yinword-wen-dang-yi-ji-bu-zhi-chiAdobe-PDF-DC-da-yin/m-p/893182#M221580 双鱼座鲨鱼 2018-09-21T07:34:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/deskjet-5810wu-fa-da-yinword-wen-dang-yi-ji-bu-zhi-chiAdobe-PDF-DC-da-yin/m-p/893183#M221581 <P>除了office 365 word和Adobe DC都会正常打印（我所使用得到的软件里就这两个会无法正常打印，是否还存在无法打印的我不确定，我的应用范围包括office word excel PPT以及Adobe PS、DC和Corel draw X8）</P><P>但是word和DC就不会打印，有进纸，大概进A4的1/5左右位置，就不会动的</P><P>电源灯会闪烁，查看打印列表会显示正在打印，也不会报错</P><P>在等待3~5分钟左右，打印任务列表会清空，输出2张白纸（无论 我的文档内容有多少，1张内容页也是输出2张白纸，5页内容也是输出2张白纸），电源灯持续闪烁，不会有其他动作了，在等到待机时间时就会自动进到待机状态</P><P>&nbsp;</P> Fri, 21 Sep 2018 07:41:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/deskjet-5810wu-fa-da-yinword-wen-dang-yi-ji-bu-zhi-chiAdobe-PDF-DC-da-yin/m-p/893183#M221581 huskey 2018-09-21T07:41:50Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/deskjet-5810wu-fa-da-yinword-wen-dang-yi-ji-bu-zhi-chiAdobe-PDF-DC-da-yin/m-p/893197#M221584 <P>如果添加deskjet1000仍无法解决，建议尝试通过其它电脑测试一下，谢谢。</P> Fri, 21 Sep 2018 08:43:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/deskjet-5810wu-fa-da-yinword-wen-dang-yi-ji-bu-zhi-chiAdobe-PDF-DC-da-yin/m-p/893197#M221584 双鱼座鲨鱼 2018-09-21T08:43:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/deskjet-5810wu-fa-da-yinword-wen-dang-yi-ji-bu-zhi-chiAdobe-PDF-DC-da-yin/m-p/893199#M221585 <P>您说的这个方法我在原帖已经说过了</P><P>我更换了主板，重新做了系统</P><P>这不等于是换了一台电脑么</P><P>如果没有其他的解决方案，那我还是寻找软件层面的替代方案好了</P> Fri, 21 Sep 2018 08:46:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/deskjet-5810wu-fa-da-yinword-wen-dang-yi-ji-bu-zhi-chiAdobe-PDF-DC-da-yin/m-p/893199#M221585 huskey 2018-09-21T08:46:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/deskjet-5810wu-fa-da-yinword-wen-dang-yi-ji-bu-zhi-chiAdobe-PDF-DC-da-yin/m-p/893203#M221586 <P>目前是软件问题。</P><P>如果dj1000仍无法解决问题，需要考虑应用软件及操作系统版本。</P><P>基本排除打印机硬件及软件问题。</P> Fri, 21 Sep 2018 09:07:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/deskjet-5810wu-fa-da-yinword-wen-dang-yi-ji-bu-zhi-chiAdobe-PDF-DC-da-yin/m-p/893203#M221586 双鱼座鲨鱼 2018-09-21T09:07:19Z