https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4538da-yin-ji-xian-shi-bu-jian-rong-mo-he-zhi-shi-de-mo-he-bu-shi-he-ci-da-yin-ji/m-p/901706#M222557 <P>您好</P><P>麻烦您先确认一下，旧墨盒和新墨盒型号是否完全一致（包括产地）。</P><P>尝试只安装黑色墨盒测试，然后再只安装彩色墨盒测试，然后拍照打印机和电脑上的报错信息，截图给我，谢谢。</P> Mon, 19 Nov 2018 03:20:19 GMT 双鱼座鲨鱼 2018-11-19T03:20:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4538da-yin-ji-xian-shi-bu-jian-rong-mo-he-zhi-shi-de-mo-he-bu-shi-he-ci-da-yin-ji/m-p/901607#M222546 <P>出现问题后，我以为是墨盒的问题，然后我从京东购买了一个新墨盒，装上后也是相同的问题。首先声明都是京东购买的原装墨盒。后来我琢磨了一下可能是不是上次显示面板提示固件更新，我更新后就出现的问题，因为我更新前是能用的，但是更新后我大概过来20天才使用，就发现了问题。后来我也照着网上说的用棉球擦了墨盒的金属接触点和打印机的金属接触点，都还是同样的问题。。。。 出现的问题属于黑色墨盒，，彩色墨盒我一直没有使用。求支持。</P> Sun, 18 Nov 2018 11:15:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4538da-yin-ji-xian-shi-bu-jian-rong-mo-he-zhi-shi-de-mo-he-bu-shi-he-ci-da-yin-ji/m-p/901607#M222546 天空瓦蓝 2018-11-18T11:15:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4538da-yin-ji-xian-shi-bu-jian-rong-mo-he-zhi-shi-de-mo-he-bu-shi-he-ci-da-yin-ji/m-p/901706#M222557 <P>您好</P><P>麻烦您先确认一下，旧墨盒和新墨盒型号是否完全一致（包括产地）。</P><P>尝试只安装黑色墨盒测试，然后再只安装彩色墨盒测试，然后拍照打印机和电脑上的报错信息，截图给我，谢谢。</P> Mon, 19 Nov 2018 03:20:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4538da-yin-ji-xian-shi-bu-jian-rong-mo-he-zhi-shi-de-mo-he-bu-shi-he-ci-da-yin-ji/m-p/901706#M222557 双鱼座鲨鱼 2018-11-19T03:20:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4538da-yin-ji-xian-shi-bu-jian-rong-mo-he-zhi-shi-de-mo-he-bu-shi-he-ci-da-yin-ji/m-p/901986#M222618 <P>关键是原来好好使用的墨盒也不能用了，所以旧墨盒和新墨盒是否一致的问题应该可以排除。我一直都是手机打印的，基本上没用过电脑打印，等我周六回家用电脑打印，看看报错什么信息，然后再截图给您吧，谢谢！</P> Wed, 21 Nov 2018 02:33:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4538da-yin-ji-xian-shi-bu-jian-rong-mo-he-zhi-shi-de-mo-he-bu-shi-he-ci-da-yin-ji/m-p/901986#M222618 天空瓦蓝 2018-11-21T02:33:40Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4538da-yin-ji-xian-shi-bu-jian-rong-mo-he-zhi-shi-de-mo-he-bu-shi-he-ci-da-yin-ji/m-p/902004#M222619 <P>好的，麻烦您了。</P> Wed, 21 Nov 2018 04:47:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4538da-yin-ji-xian-shi-bu-jian-rong-mo-he-zhi-shi-de-mo-he-bu-shi-he-ci-da-yin-ji/m-p/902004#M222619 双鱼座鲨鱼 2018-11-21T04:47:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4538da-yin-ji-xian-shi-bu-jian-rong-mo-he-zhi-shi-de-mo-he-bu-shi-he-ci-da-yin-ji/m-p/902197#M222645 <P>查看下墨盒上的日期是否在有效期内？</P> Thu, 22 Nov 2018 07:05:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4538da-yin-ji-xian-shi-bu-jian-rong-mo-he-zhi-shi-de-mo-he-bu-shi-he-ci-da-yin-ji/m-p/902197#M222645 Lindj 2018-11-22T07:05:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4538da-yin-ji-xian-shi-bu-jian-rong-mo-he-zhi-shi-de-mo-he-bu-shi-he-ci-da-yin-ji/m-p/902418#M222682 <P>以下是我的产品信息，请参考分析</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="PC端提示" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/33012i46BCD0567A00905B/image-size/large?v=v2&amp;px=999" role="button" title="1542976740(1) 拷贝.jpg" alt="PC端提示" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">PC端提示</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="墨盒1" style="width: 338px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/33013i1359E4D1492AA5DE/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20181123203650.jpg" alt="墨盒1" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">墨盒1</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="墨盒2" style="width: 338px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/33014iDCF871CC848D259E/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20181123203704.jpg" alt="墨盒2" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">墨盒2</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="墨盒3" style="width: 338px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/33015i9CF7FE6B8B282318/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20181123203711.jpg" alt="墨盒3" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">墨盒3</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="打印机执行打印任务时提示" style="width: 338px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/33016iF337AD21024131CE/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20181123203727.jpg" alt="打印机执行打印任务时提示" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">打印机执行打印任务时提示</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="官方购买证明" style="width: 435px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/33017i2E9340B44F52B406/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20181123204132.jpg" alt="官方购买证明" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">官方购买证明</span></span></P> Fri, 23 Nov 2018 12:51:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4538da-yin-ji-xian-shi-bu-jian-rong-mo-he-zhi-shi-de-mo-he-bu-shi-he-ci-da-yin-ji/m-p/902418#M222682 天空瓦蓝 2018-11-23T12:51:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4538da-yin-ji-xian-shi-bu-jian-rong-mo-he-zhi-shi-de-mo-he-bu-shi-he-ci-da-yin-ji/m-p/902566#M222696 <P>您好</P><P>如果排除墨盒问题，可能与打印机固件有关。</P><P>建议联系当地维修中心帮您升级打印机固件后，重新测试一下，谢谢。</P><P>给您带来不便，敬请谅解。</P><P>这是维修中心查询链接：<A href="http://support.hpicss.com/ascindex_detail.aspx" target="_blank">http://support.hpicss.com/ascindex_detail.aspx</A></P> Mon, 26 Nov 2018 02:15:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4538da-yin-ji-xian-shi-bu-jian-rong-mo-he-zhi-shi-de-mo-he-bu-shi-he-ci-da-yin-ji/m-p/902566#M222696 双鱼座鲨鱼 2018-11-26T02:15:00Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4538da-yin-ji-xian-shi-bu-jian-rong-mo-he-zhi-shi-de-mo-he-bu-shi-he-ci-da-yin-ji/m-p/902786#M222720 <P>建议联系维修中心检测下机器耗材区域</P> Tue, 27 Nov 2018 07:16:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/4538da-yin-ji-xian-shi-bu-jian-rong-mo-he-zhi-shi-de-mo-he-bu-shi-he-ci-da-yin-ji/m-p/902786#M222720 hq2852 2018-11-27T07:16:47Z