https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/915174#M224305 <P>谢谢，您的指导，但是安装了完整驱动，还是不行，显示墨盒空，再买了全新的一组墨盒还是同样状态，确认墨盒是正规和全新的</P> Sun, 10 Mar 2019 02:29:27 GMT 医者老杨 2019-03-10T02:29:27Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/914365#M224236 <P>新买的2678，初次安装680三色和黑色墨盒，墨水警告灯始终闪烁，墨水显示条都是空的，自然也无法打印或者复印，反复开关机，擦拭金属接触条也无效。机器和墨水盒都是在苏宁易购官网购买，应该都是正品。</P> Mon, 04 Mar 2019 13:50:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/914365#M224236 医者老杨 2019-03-04T13:50:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/914390#M224237 <P>您好</P><P>建议您在电脑上安装打印机完整版驱动软件，然后操作如下：</P><P>1. 打开 HP 打印机软件。<BR />2. 在打印机软件中单击估计墨水量选项卡。</P><P>确认一下墨盒的具体状态是什么，有条件可以更换墨盒测试。</P><P>当然，也可以尝试只安装黑色墨盒测试或只安装彩色墨盒测试一下。</P> Tue, 05 Mar 2019 01:51:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/914390#M224237 双鱼座鲨鱼 2019-03-05T01:51:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/915173#M224304 <P>谢谢，您的指导，但是安装了完整驱动，还是不行，显示墨盒空，再买了全新的一组墨盒还是同样状态，确认墨盒是正规和全新的。</P> Sun, 10 Mar 2019 02:28:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/915173#M224304 医者老杨 2019-03-10T02:28:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/915174#M224305 <P>谢谢，您的指导，但是安装了完整驱动，还是不行，显示墨盒空，再买了全新的一组墨盒还是同样状态，确认墨盒是正规和全新的</P> Sun, 10 Mar 2019 02:29:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/915174#M224305 医者老杨 2019-03-10T02:29:27Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/915351#M224327 <P>您好</P><P>请问，您更换的是原装耗材吗？</P><P>墨量信息方便拍照给我吗？谢谢</P> Mon, 11 Mar 2019 08:43:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/915351#M224327 双鱼座鲨鱼 2019-03-11T08:43:35Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/929889#M225985 请问弄好了吗，我也是苏宁买的，也同样出现了这种情况 Sat, 29 Jun 2019 00:51:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/929889#M225985 zlll 2019-06-29T00:51:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/955058#M228904 我的打印机也是一样的情况，你们怎么弄好的 Sun, 05 Jan 2020 17:15:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/955058#M228904 Xulingzhi 2020-01-05T17:15:09Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/955150#M228921 <P>您好</P><P>通过以上方法，如果确认是墨盒问题，建议及时联系耗材经销商检测耗材。</P> Mon, 06 Jan 2020 09:33:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/955150#M228921 双鱼座鲨鱼 2020-01-06T09:33:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/957644#M229126 请问大家都弄好了吗，我也是在苏宁买的，出现这个问题，一直解决不了 Sat, 01 Feb 2020 04:26:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/957644#M229126 朱俏俏 2020-02-01T04:26:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/958041#M229173 <P>建议检查墨盒更换墨盒</P> Tue, 04 Feb 2020 07:13:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/958041#M229173 Tsingddi 2020-02-04T07:13:29Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/958136#M229186 <P>同上</P><P>优先考虑墨盒问题，谢谢。</P> Wed, 05 Feb 2020 01:36:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/958136#M229186 双鱼座鲨鱼 2020-02-05T01:36:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/977965#M232224 <P>我的一个打印机也是这样用的原装墨盒就是不识别墨盒</P> Wed, 20 May 2020 10:15:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/977965#M232224 晓强办公 2020-05-20T10:15:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/978242#M232256 <P><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/140558">@晓强办公</a>&nbsp;您好</P><P>请问电脑端有没有具体的报错提示信息？</P><P>&nbsp;</P> Fri, 22 May 2020 05:32:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/xin-mai2678an-zhuang-mo-he-shi-zhong-shan-shuo-mo-shui-jing-gao-deng/m-p/978242#M232256 双鱼座鲨鱼 2020-05-22T05:32:09Z