https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/960725#M229614 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="截屏2020-02-2318.29.32.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/42335i05D820FC27013C5C/image-size/large?v=v2&amp;px=999" role="button" title="截屏2020-02-2318.29.32.png" alt="截屏2020-02-2318.29.32.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="截屏2020-02-2318.31.48.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/42336i7F0A7EFC995407FD/image-size/large?v=v2&amp;px=999" role="button" title="截屏2020-02-2318.31.48.png" alt="截屏2020-02-2318.31.48.png" /></span></P> Sun, 23 Feb 2020 10:32:37 GMT lonsonvo 2020-02-23T10:32:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/960725#M229614 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="截屏2020-02-2318.29.32.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/42335i05D820FC27013C5C/image-size/large?v=v2&amp;px=999" role="button" title="截屏2020-02-2318.29.32.png" alt="截屏2020-02-2318.29.32.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="截屏2020-02-2318.31.48.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/42336i7F0A7EFC995407FD/image-size/large?v=v2&amp;px=999" role="button" title="截屏2020-02-2318.31.48.png" alt="截屏2020-02-2318.31.48.png" /></span></P> Sun, 23 Feb 2020 10:32:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/960725#M229614 lonsonvo 2020-02-23T10:32:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/961195#M229660 <P>您好</P><P>麻烦您提供打印机的网络摘要给我，以方便分析问题。</P><P>打印方法：</P><P>打印机面板--设置--报告--网络摘要，谢谢。</P> Tue, 25 Feb 2020 07:05:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/961195#M229660 双鱼座鲨鱼 2020-02-25T07:05:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/973833#M231606 <P>电脑已经和打印机连接在同一个WiFi网络 但是无法连接实现无线打印</P> Tue, 28 Apr 2020 08:02:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/973833#M231606 碧水洗心沉 2020-04-28T08:02:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/973850#M231609 <P>您好</P><P>麻烦您在打印机和扫描仪页面的左下角点击：+号，再点击ip，输入打印机ip，电脑是否可以搜索到打印机，麻烦您测试一下，谢谢。</P> Tue, 28 Apr 2020 09:15:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/973850#M231609 双鱼座鲨鱼 2020-04-28T09:15:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/1090147#M243494 <P>您好，我的打印机也遇到同样的问题，使用HP Smart的扫描不行，但打印功能却正常，电脑与打印机在同一网络中，也可以访问打印机的IP，就是扫不了，上午使用是正常的，但中午开始就不行了。</P> Mon, 10 May 2021 05:42:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/1090147#M243494 LTUUM 2021-05-10T05:42:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/1090347#M243544 <P>您好</P><P>麻烦您先测试一下hp scan扫描是否正常。</P><P>如果hp scan扫描正常，可以尝试重新安装打印机完整版驱动后，重新测试hp smart扫描是否正常，谢谢。</P> Tue, 11 May 2021 05:03:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/1090347#M243544 双鱼座鲨鱼 2021-05-11T05:03:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/1090943#M243666 <P>问题是前一天正常使用的，第二天就不能扫描了，你要说刚开始安装就出现这种情况也就罢了，问题我啥也没动呀。因为觉得推荐的smart好用，才决定使用，整的关键时候用了，结果出问题了。</P> Fri, 14 May 2021 02:51:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/1090943#M243666 于无声处 2021-05-14T02:51:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/1090945#M243667 <P>我和你的情况一样，找了好多解决办法都不行，服务网点的电话我也打了，他们也不知道怎么回事。</P> Fri, 14 May 2021 02:52:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/1090945#M243667 于无声处 2021-05-14T02:52:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/1091259#M243716 <P>您好</P><P>如果直接打印或直接使用hp scan扫描正常，可以尝试打开hp smart后，删除打印机。</P><P>然后重新在hp smart中添加打印机，再重新测试一下。</P><P>给您带来不便，敬请谅解。</P> Mon, 17 May 2021 06:03:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/1091259#M243716 双鱼座鲨鱼 2021-05-17T06:03:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/1092023#M243906 <P>我在他们客服的指引下操作如下解决了该问题，你也可以尝试一下：1.关闭电脑防火墙，2.使用360进行系统修复，3重启电脑再试使用。</P> Fri, 21 May 2021 08:34:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/1092023#M243906 LTUUM 2021-05-21T08:34:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/1124585#M250428 <P>您好，我的问题和这个一模一样，打印正常，点击扫描就会出现图片里的提示。</P><P>以前打印和扫描都好用，有一段时间电脑曾带走离开过打印机，回来后就是这样。</P><P>&nbsp;</P><P>根本就不如win7那个连着线的软件好用，那个一打开就可以用。</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="扫描时出现的提示。" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/65674iE2759A351658EDC5/image-size/large?v=v2&amp;px=999" role="button" title="捕获.JPG" alt="扫描时出现的提示。" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">扫描时出现的提示。</span></span></P> Fri, 29 Oct 2021 04:54:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/1124585#M250428 津江田 2021-10-29T04:54:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/1124919#M250479 <P>您好</P><P>不能扫描,这时候复印还正常,&nbsp; hp&nbsp;scan也正常,唯独hp&nbsp;samrt无法使用.</P><P>基本就2个原因.</P><P>1.系统自身的问题,杀毒.防火墙,360.之类的防护性软件给屏蔽掉了.</P><P>建议退出杀毒.360.&nbsp; &nbsp;打开app,重新来添加扫描测试.</P><P>2.通讯的问题.建议重启/重置路由器,app卸载重新安装,再来添加测试.</P><P>如果有条件,更换个网络再来测试,直接排除掉当前的软件问题.</P><P>.</P><P>&nbsp;</P> Mon, 01 Nov 2021 01:54:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/1124919#M250479 双鱼座鲨鱼 2021-11-01T01:54:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/1148750#M255610 <P>你好，我得打印机也可以正常打印。但是HP smart显示我打印机脱机，现在打印机终于能搜索到了，但是显示离线，有什么办法吗？从打印机上按键是不是不能设置网络？谢谢！</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="fqin91_0-1646534873103.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70518iB4606E31CF337221/image-size/medium?v=v2&amp;px=400" role="button" title="fqin91_0-1646534873103.png" alt="fqin91_0-1646534873103.png" /></span></P><P>&nbsp;</P> Sun, 06 Mar 2022 02:49:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/1148750#M255610 fqin91 2022-03-06T02:49:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/1148821#M255621 <P>1：sorry，从不使用<SPAN>360之类的垃圾软件，从未安装过。</SPAN></P><P><SPAN>2：hp smart 早就卸载了不用了，不用了。</SPAN></P> Sun, 06 Mar 2022 10:09:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/1148821#M255621 津江田 2022-03-06T10:09:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/1148996#M255640 <P>您好</P><P>hp&nbsp;samrt离线.&nbsp;只要通讯没问题.卸载掉,重新安装一遍就可以了,</P><P>&nbsp;</P><P>其次网络连接的状态下,电脑那走过,或者打印机搬离过其他地方,会导致通讯断开,&nbsp;在返回之前的环境,就会导致脱机,这种情况,卸载hp&nbsp;smart&nbsp;重新安装就可以.</P><P>&nbsp;</P><P>数据线连接是一直不变,&nbsp;而网络是有变化的.</P> Mon, 07 Mar 2022 03:18:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zong-shi-xian-shi-da-yin-ji-tuo-ji-da-yin-gong-neng-zheng-chang-dan-shi-wo-wu-fa-she-zhi-wu-xian-gong-neng/m-p/1148996#M255640 双鱼座鲨鱼 2022-03-07T03:18:56Z