https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/961415#M229697 一开始接放大器上，连了大概2、3小时就断线了，后来断线后就直连路由器上的2.4G信号了，但坚持了2天不到，又断线了。 Wed, 26 Feb 2020 08:36:24 GMT winimg 2020-02-26T08:36:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/961280#M229666 如题，新买的m479dw激光打印机3天里掉了2次网，离线了，检查原因是打印机认不出绑定的2.4G网了，用打印机搜索wifi信号，2.4G的信号一个都找不到，5G的网络信号都能搜到，重新启动打印机后又一切正常了，请问这是咋回事？<BR />谢谢解答！ Wed, 26 Feb 2020 00:59:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/961280#M229666 winimg 2020-02-26T00:59:29Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/961316#M229678 <P>您好</P><P>请确认：ssid是否为英文字母和数字，100兆带宽。</P><P>谢谢</P> Wed, 26 Feb 2020 03:32:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/961316#M229678 双鱼座鲨鱼 2020-02-26T03:32:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/961326#M229679 我无线wifi名称是CMCC_2.4G一开始能搜到并连接正常，打印啥的都正常，就是过段时间就会自动离线，然后打印机里搜索wifi信号就找不到任何2.4G的网络了，自己的别人的都搜不到了，只能搜到5G的信号。重启打印机后就又能自动连线了。我家有路由器2.4G信号，还有路由器信号放大器的2.4G信号，只要打印机发生离线后，再用打印机搜索信号，只要是2.4G的信号一概都搜不到。 Wed, 26 Feb 2020 04:21:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/961326#M229679 winimg 2020-02-26T04:21:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/961327#M229680 <P>还有我家的宽带是200兆的，用的是小米的千兆路由器，家中其他设备都链接正常，比如：洗衣机，破壁料理机，华为感应灯，天猫精灵，华为音响，这些设备都是连接2.4G或者信号放大器的2.4G，都正常，就是这款打印机一开始连接正常，过段时间后就会自己离线断网，然后非要重新启动打印机后才会自动连线。</P> Wed, 26 Feb 2020 04:26:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/961327#M229680 winimg 2020-02-26T04:26:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/961360#M229690 <P>路由和打印机之间有放大器（ap)吗？</P><P>&nbsp;</P> Wed, 26 Feb 2020 06:12:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/961360#M229690 双鱼座鲨鱼 2020-02-26T06:12:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/961369#M229692 有没有升级到最新的2002B的固件试试？ Wed, 26 Feb 2020 07:27:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/961369#M229692 Tsingddi 2020-02-26T07:27:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/961415#M229697 一开始接放大器上，连了大概2、3小时就断线了，后来断线后就直连路由器上的2.4G信号了，但坚持了2天不到，又断线了。 Wed, 26 Feb 2020 08:36:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/961415#M229697 winimg 2020-02-26T08:36:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/961512#M229712 我现在打印机固件版本是CLRWTRXXXN002.1 936B.00，怎么升级估计，我没电脑，用手机或者打印机自身能升级固件吗？ Thu, 27 Feb 2020 00:49:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/961512#M229712 winimg 2020-02-27T00:49:00Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/961589#M229730 <P>手机是无法升级固件的</P> Thu, 27 Feb 2020 04:45:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/961589#M229730 Lindj 2020-02-27T04:45:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/962027#M229757 我用ip地址进入打印机更新固件，显示最新 Fri, 28 Feb 2020 15:38:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/962027#M229757 winimg 2020-02-28T15:38:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/962033#M229758 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/38700">@双鱼座鲨鱼</a>&nbsp; 已写:<BR /><P>路由和打印机之间有放大器（ap)吗？</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>现在是2.4G网络断线后就连不上了，除非重启打印机。<BR /><BR /></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20200228_234801.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/42523iC1A0A841CDED1F15/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20200228_234801.jpg" alt="IMG_20200228_234801.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20200228_235141.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/42524i349A5ECD9365284A/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20200228_235141.jpg" alt="IMG_20200228_235141.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20200228_235103.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/42525i0735A29C5CBFC3E7/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20200228_235103.jpg" alt="IMG_20200228_235103.jpg" /></span></P><P>求教，这咋办？</P> Fri, 28 Feb 2020 15:58:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/962033#M229758 winimg 2020-02-28T15:58:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/962500#M229793 <P>您好</P><P>有条件可以换一个网络环境测试一下。</P><P>目前来看，可能和网络环境有关。</P><P>&nbsp;</P> Mon, 02 Mar 2020 07:13:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/962500#M229793 双鱼座鲨鱼 2020-03-02T07:13:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/962598#M229810 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/38700">@双鱼座鲨鱼</a>&nbsp; 已写:<BR /><P>您好</P><P>有条件可以换一个网络环境测试一下。</P><P>目前来看，可能和网络环境有关。</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>&nbsp;</P><P>你好，相同网络环境下，我连在5G的wifi信号上（ssid为CMCC），到目前为止没有自动断线过，近60小时了，如果连2.4G网络，不超过48小时肯定断线。</P><P>同一个路由器（小米路由器）发出的非合并的2.4G与5G信号。</P><P>2.4G网络下有2个路由器信号放大器、洗衣机、破壁料理机、华为灯、天猫精灵、华为音响，这些设备都没问题。而且打印机无论是连路由器信号放大器还是直连路由器都会在24小时后48小时内自动断线。</P> Mon, 02 Mar 2020 12:16:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/962598#M229810 winimg 2020-03-02T12:16:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/965131#M230138 <P>您好</P><P>关闭多频合1</P><P>使用2.4g&nbsp;英文名称的ssid，带宽调整为20m测试一下，谢谢。</P> Thu, 12 Mar 2020 06:22:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/965131#M230138 双鱼座鲨鱼 2020-03-12T06:22:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/1086215#M242638 <P>请教一下，网络连通性都是好的，就是在电脑端无法打印，状态显示错误正在打印，怎么解决，谢谢</P> Sun, 18 Apr 2021 04:04:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/1086215#M242638 大一可可 2021-04-18T04:04:35Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/1086216#M242639 <P>我的路由和打印机间有2个AP</P> Sun, 18 Apr 2021 04:05:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/1086216#M242639 大一可可 2021-04-18T04:05:40Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/1086624#M242713 <P>您好</P><P>建议打印机直接连接路由器的2.4g&nbsp;wifi信号测试，尽量不要连接ap，谢谢。</P> Tue, 20 Apr 2021 01:57:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/m479dw-wu-xian-lian-wang-ren-bu-chu2-4G-wang-luo/m-p/1086624#M242713 双鱼座鲨鱼 2021-04-20T01:57:46Z