https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/974836#M231697 <P><SPAN>Tsingddi老师的建议写的很清楚也很专业，非常感谢。但是事实就是，并没有解决问题。按此方法操作，情况仍然跟原来一样。</SPAN></P> Sun, 03 May 2020 18:44:03 GMT herowym 2020-05-03T18:44:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/972003#M231295 <P>大家好，我的HP打印机才买不久，安装和测试页一切正常，后来发现问题：最初是发现打印照片时无法选择彩色，只能打黑白，进而发现“设置首选项”无法打开，提示为错误（错误码0x00007FFAA694A799。图片放不上来）。</P><P>打印机型号：Officejet 3830 （网络）</P><P>电脑系统：win10</P><P>现在打印黑白文档完全正常。彩色墨盒是正常的，也能复印彩色，并且可以打出彩色的测试页，所以觉得应该是设置的问题。求帮助，感激不尽！</P> Sun, 19 Apr 2020 01:12:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/972003#M231295 herowym 2020-04-19T01:12:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/972479#M231364 <P><SPAN style="background: white;">1 下载 hp deskjet 1000驱动并解压</SPAN></P><P><SPAN style="background: white;">2 添加打印机 - 我需要的打印机未被列出 - 手动添加 - 选择正确的端口 - 从磁盘安装 - 找到 hp deskjet 1000解压好的文件夹 - 选择里面任意一个*.inf文件 - 安装即可。</SPAN></P><P><SPAN style="background: white;">deskjet 1000驱动：</SPAN></P><P><A href="http://h30318.www3.hp.com/pub/softlib/software12/COL34557/dj-109016-3/DJ1000_J110_1313-1.exe" target="_blank" rel="noopener"><SPAN style="font-family: HPSimplifiedLight; font-size: 12.0pt; background: white;">http://h30318.www3.hp.com/pub/softlib/software12/COL34557/dj-109016-3/DJ1000_J110_1313-1.exe</SPAN></A></P> Tue, 21 Apr 2020 09:09:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/972479#M231364 Tsingddi 2020-04-21T09:09:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/972820#M231417 <P><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/138182">@herowym</a>&nbsp;您好</P><P>麻烦您按Tsingddi老师提供的方法测试一下，谢谢。</P> Wed, 22 Apr 2020 08:49:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/972820#M231417 双鱼座鲨鱼 2020-04-22T08:49:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/972881#M231427 <P>改装这个 deskjet 1000&nbsp;的驱程，officejet 3830&nbsp;机子可以正常打彩色了。谢天谢地，折腾了好几天，终于解决了这个问题。</P><P>不过，我估计大部分没有计算机背景的人都找不到你给的驱程解压后的 *.inf&nbsp;文件，因为不知道解压到哪儿去了，这可能是个新问题。</P> Wed, 22 Apr 2020 20:33:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/972881#M231427 nancywawa 2020-04-22T20:33:35Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/972896#M231429 <P>您好</P><P>如果您的系统版本是1909可能会好一些。</P> Thu, 23 Apr 2020 01:49:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/972896#M231429 双鱼座鲨鱼 2020-04-23T01:49:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/974836#M231697 <P><SPAN>Tsingddi老师的建议写的很清楚也很专业，非常感谢。但是事实就是，并没有解决问题。按此方法操作，情况仍然跟原来一样。</SPAN></P> Sun, 03 May 2020 18:44:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/974836#M231697 herowym 2020-05-03T18:44:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/975098#M231730 <P>@<STRONG>herowym</STRONG>您好</P><P>麻烦您提供一下安装驱动的操作截图以方便找出问题，谢谢。</P> Wed, 06 May 2020 05:45:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/975098#M231730 双鱼座鲨鱼 2020-05-06T05:45:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/975102#M231731 <P><SPAN>@</SPAN><STRONG>herowym</STRONG></P><P>我打印机的问题跟你提到的一模一样，但之前是正常的，所以推测是因为Windows升级后影响了打印机原有的驱程设置。我按照上述方法重新安装了1000的驱程，圆满地解决了彩打问题。这里面稍微有点难的是要找这个解压后的*.inf文件。如果这个对你没问题，那么驱程顺利安装后，按理应该也可以正常使用了。</P><P>提醒下：原来安装的3830最好删除掉以免干扰，打印时选择1000这个打印机，也就是说把你电脑里显示的打印机名称都当作是1000来看待。</P> Wed, 06 May 2020 05:56:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/975102#M231731 nancywawa 2020-05-06T05:56:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/975811#M231859 <P><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/138490">@nancywawa</a></P><P>感谢您的反馈。</P> Sat, 09 May 2020 02:42:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/975811#M231859 双鱼座鲨鱼 2020-05-09T02:42:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/978438#M232286 <P>我是<SPAN>hp deskjet 4720，有同样的问题，也是下载这个程序是吗，要不要删除原来的安装程序？</SPAN></P><P>&nbsp;</P> Sun, 24 May 2020 00:58:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/978438#M232286 三只大鱼 2020-05-24T00:58:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/978567#M232297 <P><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/140727">@三只大鱼</a>&nbsp;您好</P><P>麻烦您找到打印机图标--打印机属性--端口。</P><P>找到前面带√的端口，提供一下图片，谢谢。</P> Mon, 25 May 2020 02:54:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/978567#M232297 双鱼座鲨鱼 2020-05-25T02:54:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/1097064#M245018 <P>我也是这个问题，同型号打印机，试了您说的办法，但还是黑白的，而且还多了个打印机，又试了那个但直接说出错</P> Sat, 19 Jun 2021 03:02:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/1097064#M245018 AYAN1994 2021-06-19T03:02:09Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/1097500#M245119 <P>麻烦您找到打印机图标--打印机属性--端口。</P><P>找到前面带√的端口，提供一下图片，谢谢。</P> Mon, 21 Jun 2021 10:04:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/qiu-zhu-HP-da-yin-ji-officejet-3830-wu-fa-she-zhi-shou-xuan-xiang/m-p/1097500#M245119 双鱼座鲨鱼 2021-06-21T10:04:51Z