https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28W-da-yin-ji-wu-fa-qi-dong-dian-yuan-zhi-shi-deng-bu-liang/m-p/975844#M231873 <P>您好</P><P>如果打印机目前还可以联机。</P><P>建议通过电脑端安装完整版驱动，从电脑端获取相关故障信息。</P> Sat, 09 May 2020 04:53:05 GMT 双鱼座鲨鱼 2020-05-09T04:53:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28W-da-yin-ji-wu-fa-qi-dong-dian-yuan-zhi-shi-deng-bu-liang/m-p/975617#M231813 <P>请教问题如下：</P><P>MFP M28W打印机接上电源后内部有部件转动声音，按下启动按钮后，能听到继电器吸合的声音，但所有的指示灯都不亮。最后一次有使用HP Easy Firmware Upgrade更新固件。请问是何问题？</P> Fri, 08 May 2020 05:40:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28W-da-yin-ji-wu-fa-qi-dong-dian-yuan-zhi-shi-deng-bu-liang/m-p/975617#M231813 nuaa 2020-05-08T05:40:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28W-da-yin-ji-wu-fa-qi-dong-dian-yuan-zhi-shi-deng-bu-liang/m-p/975844#M231873 <P>您好</P><P>如果打印机目前还可以联机。</P><P>建议通过电脑端安装完整版驱动，从电脑端获取相关故障信息。</P> Sat, 09 May 2020 04:53:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28W-da-yin-ji-wu-fa-qi-dong-dian-yuan-zhi-shi-deng-bu-liang/m-p/975844#M231873 双鱼座鲨鱼 2020-05-09T04:53:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28W-da-yin-ji-wu-fa-qi-dong-dian-yuan-zhi-shi-deng-bu-liang/m-p/975884#M231880 <P>感谢您回复。目前情况是打印机没有电源，无法与电脑联机。我把电脑与打印机连接后，无法找到该打印机，尝试启动打印机，可以听到电脑里发出的连接的声音，类似于插入U盘后发出的声音，但马上又断开了。另外，最初在给电脑安装打印机的驱动时，发现安装也不完全，有没有识别的设备，而且打印机的扫描仪功能无法使用。</P> Sat, 09 May 2020 07:00:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28W-da-yin-ji-wu-fa-qi-dong-dian-yuan-zhi-shi-deng-bu-liang/m-p/975884#M231880 nuaa 2020-05-09T07:00:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28W-da-yin-ji-wu-fa-qi-dong-dian-yuan-zhi-shi-deng-bu-liang/m-p/975932#M231891 <P>我又试着用USB数据线把打印机和电脑连接，尝试启动打印机，电脑上会出现一个rbx load 的设备，但无法找到该设备的驱动程序。</P> Sat, 09 May 2020 09:25:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28W-da-yin-ji-wu-fa-qi-dong-dian-yuan-zhi-shi-deng-bu-liang/m-p/975932#M231891 nuaa 2020-05-09T09:25:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28W-da-yin-ji-wu-fa-qi-dong-dian-yuan-zhi-shi-deng-bu-liang/m-p/976152#M231921 <P>@nuaa您好</P><P>非常抱歉，从您的描述来看，打印机硬件应该出现了问题。</P><P>建议您联系当地维修中心具体检测一下。</P><P>给您带来不便，敬请谅解。</P><P>这是维修中心查询链接：<A href="http://support.hpicss.com/ascindex_detail.aspx" target="_blank">http://support.hpicss.com/ascindex_detail.aspx</A><BR />&nbsp;</P> Mon, 11 May 2020 01:39:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28W-da-yin-ji-wu-fa-qi-dong-dian-yuan-zhi-shi-deng-bu-liang/m-p/976152#M231921 双鱼座鲨鱼 2020-05-11T01:39:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28W-da-yin-ji-wu-fa-qi-dong-dian-yuan-zhi-shi-deng-bu-liang/m-p/1192498#M263964 <P>我M30w有同样问题，升级firmware之后就坏了，是不是firmware 有bug ？</P><P>&nbsp;</P><P>我下载的固件来自<A href="https://support.hp.com/cn-zh/drivers/selfservice/hp-laserjet-pro-mfp-m28-m31-printer-series/16647082?ssfFlag=true&amp;sku=" target="_blank">https://support.hp.com/cn-zh/drivers/selfservice/hp-laserjet-pro-mfp-m28-m31-printer-series/16647082?ssfFlag=true&amp;sku=</A></P><P>&nbsp;</P><P>我看到<A href="https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-rbx-load/m-p/8202736" target="_blank">https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-rbx-load/m-p/8202736</A></P><P>&nbsp;</P><P>这位用户解决了，你能从内部找到BincaS 问一下如何解决吗？</P><P>&nbsp;</P><P>比如刷新别的版本的固件？</P> Fri, 14 Oct 2022 14:35:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28W-da-yin-ji-wu-fa-qi-dong-dian-yuan-zhi-shi-deng-bu-liang/m-p/1192498#M263964 Stone1999 2022-10-14T14:35:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28W-da-yin-ji-wu-fa-qi-dong-dian-yuan-zhi-shi-deng-bu-liang/m-p/1192925#M264021 <P>您好</P><P>非常抱歉，您访问的贴子不涉及上述问题。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1665990080017.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/80643i6D1AC97B6B033939/image-size/large?v=v2&amp;px=999" role="button" title="_0-1665990080017.png" alt="_0-1665990080017.png" /></span></P><P>如果确认是因为升级固件导致打印机无法正常使用，目前国内的处理流程是联系维修中心来解决。</P><P>这是维修中心查询链接：<A href="http://support.hpicss.com/ascindex_detail.aspx" target="_blank">http://support.hpicss.com/ascindex_detail.aspx</A><BR />给您带来不带，敬请谅解</P><P>&nbsp;</P> Mon, 17 Oct 2022 07:03:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M28W-da-yin-ji-wu-fa-qi-dong-dian-yuan-zhi-shi-deng-bu-liang/m-p/1192925#M264021 自然 2022-10-17T07:03:08Z