https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/977853#M232191 <P>您好</P><P>从您的描述来看，需要调整一下网络环境。</P><P>以上4条操作后，建议将路由的dns设置为8.8.8.8/8.8.4.4。</P><P>方便的话，麻烦您提供一下操作过程的截图给我，谢谢。</P><P>&nbsp;</P> Wed, 20 May 2020 02:19:53 GMT 双鱼座鲨鱼 2020-05-20T02:19:53Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/976775#M232038 <P>重新设置无线网络50+次，重启路由器和打印机20+次，始终无法实现绑定微信和qq! 神奇的是使用200M家庭网络死活无法成功开启hp connected 服务，尝试过100+次；可是拿手机作为热点时竟然可以开启hp connected 服务，但是悲催的是死活又打印不出信息页，前前后后三天晚上折腾了十个多小时！这个3630系列买点就是无线微信和qq远程打印出来结果让我解绑后无法过去信息页想绑定都不行了！ 惠普是一家国际知名的大公司，希望能解决下这种web服务器的基本问题！跪谢了！</P> Wed, 13 May 2020 15:22:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/976775#M232038 cheng000000 2020-05-13T15:22:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/976855#M232047 <P>您好</P><P>1 请确认路由器是否支持双频，如果支持，关闭多频合一</P><P>2 打印机连接到2.4g 网络</P><P>3 带宽调整为20M</P><P>4 使用信道13</P><P>设置成功后，建议重启打印机，重新设置打印机web，谢谢。</P> Thu, 14 May 2020 02:58:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/976855#M232047 双鱼座鲨鱼 2020-05-14T02:58:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/976887#M232051 <P>我这两天尝试下，用手机号热点为啥<EM>可以开启服务，但是始终打印不出信息页是怎么回事？</EM></P> Thu, 14 May 2020 03:40:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/976887#M232051 cheng000000 2020-05-14T03:40:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/976904#M232056 <P><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/128394">@cheng000000</a>&nbsp; &nbsp;您好</P><P>1&nbsp;手动启用的有可能是2.4g网络</P><P>2&nbsp;一般手机热点的带宽相比wifi环境来说，可能要低一些，这样虽然通讯速度会相对慢一些，但匹配性要好很多。</P> Thu, 14 May 2020 06:34:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/976904#M232056 双鱼座鲨鱼 2020-05-14T06:34:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/977832#M232190 <P>仍然无法解决！200m的网络，特意买的千兆路由器，按照指导用的2.4g网络，eprint灯一直闪烁，让人无所适从，能气死！</P> Tue, 19 May 2020 22:44:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/977832#M232190 cheng000000 2020-05-19T22:44:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/977853#M232191 <P>您好</P><P>从您的描述来看，需要调整一下网络环境。</P><P>以上4条操作后，建议将路由的dns设置为8.8.8.8/8.8.4.4。</P><P>方便的话，麻烦您提供一下操作过程的截图给我，谢谢。</P><P>&nbsp;</P> Wed, 20 May 2020 02:19:53 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/977853#M232191 双鱼座鲨鱼 2020-05-20T02:19:53Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/977867#M232193 <P>可以提供下你的联系方式吗？我只能晚上回去了才能试</P> Wed, 20 May 2020 03:03:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/977867#M232193 cheng000000 2020-05-20T03:03:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/977907#M232200 <P>您好</P><P>如果操作过程中遇到问题，给我们留言就行，看到信息会及时回复您。</P> Wed, 20 May 2020 06:54:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/977907#M232200 双鱼座鲨鱼 2020-05-20T06:54:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/977925#M232206 <P>希望把完整的、所有解决方案都发我下，我回去逐一尝试，要不这样交互效率太低了，多谢！</P> Wed, 20 May 2020 09:29:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/977925#M232206 cheng000000 2020-05-20T09:29:40Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/978014#M232230 除了路由没有地方自定义配置外，其他方法都试过了，现在的eprint灯不是闪烁，而是完全不亮了！！！另外，让我回复截图，这个平台就没找到让附上截图和照片的地方啊！ Wed, 20 May 2020 15:01:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/978014#M232230 cheng000000 2020-05-20T15:01:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/978015#M232231 有没有能解决问题的方式啊？解决就行，快捷方式简直是奢望了！ Wed, 20 May 2020 15:05:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/978015#M232231 cheng000000 2020-05-20T15:05:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/978265#M232262 <P>您好</P><P><SPAN style="font-size:12pt"><SPAN style="font-family:宋体"><SPAN style="color:black"><SPAN style="font-size:11.0pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">1 </SPAN></SPAN><SPAN style="font-size:11.0pt"><SPAN style="font-family:等线">确认路由器是否支持双频，如果支持，关闭多频合一</SPAN></SPAN></SPAN></SPAN></SPAN></P><P><SPAN style="font-size:12pt"><SPAN style="font-family:宋体"><SPAN style="color:black"><SPAN style="font-size:11.0pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">2 </SPAN></SPAN><SPAN style="font-size:11.0pt"><SPAN style="font-family:等线">打印机连接到</SPAN></SPAN><SPAN style="font-size:11.0pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">2.4g </SPAN></SPAN><SPAN style="font-size:11.0pt"><SPAN style="font-family:等线">网络</SPAN></SPAN></SPAN></SPAN></SPAN></P><P><SPAN style="font-size:12pt"><SPAN style="font-family:宋体"><SPAN style="color:black"><SPAN style="font-size:11.0pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">3 </SPAN></SPAN><SPAN style="font-size:11.0pt"><SPAN style="font-family:等线">带宽调整为</SPAN></SPAN><SPAN style="font-size:11.0pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">20M</SPAN></SPAN></SPAN></SPAN></SPAN></P><P><SPAN style="font-size:12pt"><SPAN style="font-family:宋体"><SPAN style="color:black"><SPAN style="font-size:11.0pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">4 </SPAN></SPAN><SPAN style="font-size:11.0pt"><SPAN style="font-family:等线">使用信道</SPAN></SPAN><SPAN style="font-size:11.0pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">13</SPAN></SPAN></SPAN></SPAN></SPAN></P><P><SPAN style="font-size:12pt"><SPAN style="font-family:宋体"><SPAN style="color:black"><SPAN style="font-size:11.0pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">5 DNS </SPAN></SPAN><SPAN style="font-size:11.0pt">设置为</SPAN><SPAN style="font-size:11.0pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">8.8.8.8\8.8.4.4</SPAN></SPAN></SPAN></SPAN></SPAN></P><P><SPAN style="font-size:12pt"><SPAN style="font-family:宋体"><SPAN style="color:black"><SPAN style="font-size:11.0pt"><SPAN style="font-family:等线">调整后，重新将打印机连接到无线网络中，建议用电脑重新测试开启</SPAN></SPAN><SPAN style="font-size:11.0pt"><SPAN style="font-family:&quot;Calibri&quot;,sans-serif">web</SPAN></SPAN><SPAN style="font-size:11.0pt"><SPAN style="font-family:等线">，打印信息页即可。</SPAN></SPAN></SPAN></SPAN></SPAN></P><P><SPAN style="font-size:12pt"><SPAN style="font-family:宋体"><SPAN style="color:black"><SPAN style="font-size:11.0pt"><SPAN style="font-family:等线">如果问题仍无法解决，建议更换网络环境测试。</SPAN></SPAN></SPAN></SPAN></SPAN></P> Fri, 22 May 2020 06:49:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/978265#M232262 双鱼座鲨鱼 2020-05-22T06:49:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/989633#M233930 <P>运营商网络问题，我们测试的是中国移动运营商网络是无法连接服务器，电信联通正常</P> Thu, 30 Jul 2020 05:29:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/989633#M233930 KKUUNN 2020-07-30T05:29:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/989766#M233955 <P><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/144969">@KKUUNN</a>&nbsp;您好</P><P>可以按上面的方法，设置一下路由器。</P><P>&nbsp;</P> Fri, 31 Jul 2020 04:58:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/989766#M233955 双鱼座鲨鱼 2020-07-31T04:58:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/1037556#M235813 <P>我也有相同问题，后来解决了吗？能打印出有二维码的信息页码？</P> Thu, 10 Sep 2020 01:27:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/1037556#M235813 Raimon 2020-09-10T01:27:14Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/1037800#M235858 <P>您好</P><P>可以尝试我提供的调整网络环境的方法测试一下。</P><P>操作过程中遇到问题，可以把操作截图发给我，谢谢。</P> Thu, 10 Sep 2020 08:00:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/3638-web-fu-wu-wu-fa-qi-yong-chang-shiN-ciN-zhong-ban-fa/m-p/1037800#M235858 双鱼座鲨鱼 2020-09-10T08:00:33Z