https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Sprocket-100wu-fa-beiApp-shi-bie/m-p/980113#M232483 <P>谢谢！这次完全解决了！</P> Wed, 03 Jun 2020 14:47:13 GMT Zardi 2020-06-03T14:47:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Sprocket-100wu-fa-beiApp-shi-bie/m-p/979686#M232429 <P>2017年的机器，之前使用正常。间隔半年后再使用时发现无法被App识别。打开机器后，可以自动连接蓝牙（图一），手机上提示是否打开App（图二），但打开APP后，管理打印机中没有出现该机器（图三），搜索打印机也无法搜到（图四）， 选“早期的打印机”列表为空（图五）。已多次尝试重启/重置打印机，未能解决问题。怀疑可能是错过了某次固件更新，那么问题是如果要更新固件，必须连接到App，但现在无法连接，有什么办法可以解决？谢谢大家！</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图一：蓝牙可以连接" style="width: 369px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/45833iA26CC58EB7AD3F99/image-size/large?v=v2&amp;px=999" role="button" title="1.jpeg" alt="图一：蓝牙可以连接" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图一：蓝牙可以连接</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图二：蓝牙连接后APP可以自动打开" style="width: 369px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/45834i514622A65D6D6841/image-size/large?v=v2&amp;px=999" role="button" title="2.jpeg" alt="图二：蓝牙连接后APP可以自动打开" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图二：蓝牙连接后APP可以自动打开</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图三：管理打印机列表中无此打印机" style="width: 369px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/45835iCF394D7FA294BDD1/image-size/large?v=v2&amp;px=999" role="button" title="3.jpeg" alt="图三：管理打印机列表中无此打印机" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图三：管理打印机列表中无此打印机</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图四：搜索打印机无法找到" style="width: 369px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/45836i5F2C3912B4536161/image-size/large?v=v2&amp;px=999" role="button" title="4.jpeg" alt="图四：搜索打印机无法找到" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图四：搜索打印机无法找到</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图五：“早期打印机”列表中为空" style="width: 369px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/45837i22F8453444D2FEAC/image-size/large?v=v2&amp;px=999" role="button" title="5.jpeg" alt="图五：“早期打印机”列表中为空" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">图五：“早期打印机”列表中为空</span></span></P> Mon, 01 Jun 2020 03:54:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Sprocket-100wu-fa-beiApp-shi-bie/m-p/979686#M232429 Zardi 2020-06-01T03:54:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Sprocket-100wu-fa-beiApp-shi-bie/m-p/979826#M232448 <P>您好</P><P>手机通过蓝牙连接打印机后。</P><P>麻烦您直接打开一张图片，点发送--发送到打印机即可。</P><P>&nbsp;</P> Tue, 02 Jun 2020 02:04:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Sprocket-100wu-fa-beiApp-shi-bie/m-p/979826#M232448 双鱼座鲨鱼 2020-06-02T02:04:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Sprocket-100wu-fa-beiApp-shi-bie/m-p/979962#M232464 <P>谢谢，的确可以打印出来了。。但是在App里还是没法找到打印机，请问这个问题可以解决吗？</P> Tue, 02 Jun 2020 23:22:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Sprocket-100wu-fa-beiApp-shi-bie/m-p/979962#M232464 Zardi 2020-06-02T23:22:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Sprocket-100wu-fa-beiApp-shi-bie/m-p/980047#M232477 <P>您好</P><P>可以尝试在手机的&nbsp; 应用管理中找到打印机的app。</P><P>先清除数据，然后调整权限管理，重新连接打印机，重启打开app测试一下，谢谢。</P><P>&nbsp;</P> Wed, 03 Jun 2020 06:49:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Sprocket-100wu-fa-beiApp-shi-bie/m-p/980047#M232477 双鱼座鲨鱼 2020-06-03T06:49:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Sprocket-100wu-fa-beiApp-shi-bie/m-p/980113#M232483 <P>谢谢！这次完全解决了！</P> Wed, 03 Jun 2020 14:47:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Sprocket-100wu-fa-beiApp-shi-bie/m-p/980113#M232483 Zardi 2020-06-03T14:47:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Sprocket-100wu-fa-beiApp-shi-bie/m-p/1160547#M257873 <P>2020年买的，当时用的还挺好，现在过了好长时间不用，之前安装hp&nbsp; sprocket应用软件的安卓手机丢了，换了新手机安装了应用后发现收不到设备，到手机蓝牙里是能看到配对成功了的但是没法连接，安了连接没反应，设备开机键长时间按住设置了出厂设置，不知道是不是这个原因导致的，现在有什么办法可以连接上吗？</P> Mon, 02 May 2022 04:35:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/Sprocket-100wu-fa-beiApp-shi-bie/m-p/1160547#M257873 小康生活 2022-05-02T04:35:32Z