https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1057767#M237882 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/161358">@Ep</a>&nbsp; 已写:<BR />楼主的问题解决了吗？最近一直这个样子，扫描不了！<HR /></BLOCKQUOTE> <P><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/161358">@Ep</a>&nbsp; 您好~</P> <P>&nbsp;</P> <P>麻烦提供产品型号，以及报错截图，以便在线专家更好地为您解答。</P> Fri, 20 Nov 2020 05:20:05 GMT KongL 2020-11-20T05:20:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1050119#M236957 <P>链接HP smart后，一直显示“打印机状态未知”，打印测试页面时加入打印队列但是不打印。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/49861i3D5266FA6529D9CA/image-size/large?v=v2&amp;px=999" role="button" title="image.jpg" alt="image.jpg" /></span></P><P>从微软设置页面进去找到打印机 可以打印测试页 但是就是不能打印自己的文档。一直跳转保存 Pdf循环。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/49862iB32A8A30F29B0383/image-size/large?v=v2&amp;px=999" role="button" title="image.jpg" alt="image.jpg" /></span></P> Mon, 12 Oct 2020 11:29:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1050119#M236957 ShirleyK 2020-10-12T11:29:26Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1050154#M236963 <P>您好</P><P>麻烦您打开电脑的控制面板--设备和打印机。</P><P>找到打印机图标--右击它--打印机属性--端口。</P><P>找到前面带√号的端口，拍照给我，谢谢。</P> Tue, 13 Oct 2020 02:16:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1050154#M236963 双鱼座鲨鱼 2020-10-13T02:16:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1050269#M236977 <OL><LI><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/49902i3061E7EA8DB7EEAB/image-size/large?v=v2&amp;px=999" role="button" title="image.jpg" alt="image.jpg" /></span></LI><LI>打印机关机后重新打开，USB连接电脑没有反应，HP smart显示“打印机脱机”。必须忽略打印机重新搜索添加，又显示“打印机状态未知”</LI></OL> Tue, 13 Oct 2020 17:01:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1050269#M236977 ShirleyK 2020-10-13T17:01:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1050346#M236990 <P>您好</P><P>目前hp smart部分功能存在问题。</P><P>建议您直接打开需要打印的文档，点击打印测试。</P> Wed, 14 Oct 2020 07:27:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1050346#M236990 双鱼座鲨鱼 2020-10-14T07:27:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1057747#M237879 楼主的问题解决了吗？最近一直这个样子，扫描不了！ Fri, 20 Nov 2020 04:55:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1057747#M237879 Ep 2020-11-20T04:55:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1057767#M237882 <BLOCKQUOTE><HR /><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/161358">@Ep</a>&nbsp; 已写:<BR />楼主的问题解决了吗？最近一直这个样子，扫描不了！<HR /></BLOCKQUOTE> <P><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/161358">@Ep</a>&nbsp; 您好~</P> <P>&nbsp;</P> <P>麻烦提供产品型号，以及报错截图，以便在线专家更好地为您解答。</P> Fri, 20 Nov 2020 05:20:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1057767#M237882 KongL 2020-11-20T05:20:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1057847#M237895 <P>HP LaserJet Pro MFP M125-M126 PCLmS 之前一直显示是“打印机状态未知”，跟楼主的图片是一样的。现在就显示“打印机脱机”。这HP Smart上面虽然显示脱机，但是电脑系统上是没有显示的，并且是可以打印的。就是现在通过这个HP Smart应用来扫描无法扫描，点击扫描显示第二个图片的内容。而且问题在于之前都能扫，还有现在用其他扫描软件也能实现扫描，就是感觉用HP Smart更方便。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图一.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51126iD790349A174FA7B7/image-size/large?v=v2&amp;px=999" role="button" title="图一.png" alt="图一.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图二.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51127i1AD8B44796EB8A88/image-size/large?v=v2&amp;px=999" role="button" title="图二.png" alt="图二.png" /></span></P> Fri, 20 Nov 2020 08:18:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1057847#M237895 Ep 2020-11-20T08:18:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1058915#M238005 <P>您好</P><P>麻烦您删除电脑上与打印机相在的驱动及软件，重启电脑。</P><P>重新下载并安装打印机完整版驱动：</P><P><A href="https://h30318.www3.hp.com/pub/softlib/software13/printers/LES/M125/LJPro_MFP_M125-126_full_solution_15310.exe" target="_blank">https://h30318.www3.hp.com/pub/softlib/software13/printers/LES/M125/LJPro_MFP_M125-126_full_solution_15310.exe</A></P><P>然后，重新打开hp smart测试一下，谢谢。</P><P>&nbsp;</P> Wed, 25 Nov 2020 08:35:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1058915#M238005 双鱼座鲨鱼 2020-11-25T08:35:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1062462#M238500 <P>打印机显示打印机状态未知</P> Sun, 13 Dec 2020 03:53:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1062462#M238500 单推人 2020-12-13T03:53:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1063008#M238598 <P>您好</P><P>hp smart问题已经修复，请问您使用的是什么型号的打印机？电脑是什么操作系统？</P><P>可尝试先删除已经安装的打印机驱动及软件，重启电脑，重新安装打印机完整版驱动后，重新测试hp smart及打印功能是否正常。</P><P>操作过程中遇到问题，请及时追问，谢谢。</P> Wed, 16 Dec 2020 01:57:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1063008#M238598 双鱼座鲨鱼 2020-12-16T01:57:09Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1075243#M240508 <P>首次使用HP smart。试图扫描时，显示“打印机状态未知”。按照这个帖子里技术人员的提示卸载了HP smart，然后安装完整版。结果显示下图</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="小草wu_0-1614155211237.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/54467i20380C51B8319651/image-size/medium?v=v2&amp;px=400" role="button" title="小草wu_0-1614155211237.png" alt="小草wu_0-1614155211237.png" /></span></P><P>&nbsp;</P> Wed, 24 Feb 2021 08:27:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1075243#M240508 小草wu 2021-02-24T08:27:14Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1075252#M240511 <P>您好</P><P>请问，之前不能扫描时，复印和打印功能是否正常？</P><P>目前来看，电脑和打印机之间存在通讯问题。</P><P>安装打印机时，先检查一下打印机和电脑之间的连接是否牢靠。</P><P>打印机和电脑通过usb线连接，同时开机的情况下。</P><P>打开电脑的设备管理器--通用串行总线控制器，确认其中是否有与打印机相关的选项，例如usb打印支持。</P><P>方便的话，可以发图片给我，谢谢。</P> Wed, 24 Feb 2021 09:19:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1075252#M240511 双鱼座鲨鱼 2021-02-24T09:19:18Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1084548#M242347 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="UPVC9[KRA3B]6@O6APW``3S.png" style="width: 595px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/56389i3FBA0BD9DECB568A/image-size/medium?v=v2&amp;px=400" role="button" title="UPVC9[KRA3B]6@O6APW``3S.png" alt="UPVC9[KRA3B]6@O6APW``3S.png" /></span></P><P> </P> Fri, 09 Apr 2021 10:23:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1084548#M242347 DJ独家星劫 2021-04-09T10:23:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1098197#M245288 <P>你好，请问问题解决了吗？我也遇到了同样的问题<span class="lia-unicode-emoji" title=":悲伤但放松:">😥</span></P> Thu, 24 Jun 2021 10:42:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1098197#M245288 WWWWWen 2021-06-24T10:42:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1098362#M245314 <P><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/172490">@DJ独家星劫</a>&nbsp;</P><P>您好</P><P>麻烦您先确认打印机ip地址。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1624601632241.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/59471i41028F37BA97586D/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1624601632241.png" alt="_0-1624601632241.png" /></span></P><P>添加端口--standard tcp/ip--输入打印机ip--下一步，下一步，直到完成。</P><P>然后重新测试打印，谢谢。</P><P>&nbsp;</P> Fri, 25 Jun 2021 06:14:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1098362#M245314 双鱼座鲨鱼 2021-06-25T06:14:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1113132#M248157 <P>打印机未知</P> Mon, 06 Sep 2021 09:59:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1113132#M248157 嫒皮蛋蛋 2021-09-06T09:59:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1113345#M248196 <P>您 好</P><P>麻烦您具体说明一下遇到的问题。</P><P>包括打印机型号，操作过程截图...</P><P>谢谢</P> Tue, 07 Sep 2021 07:00:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1113345#M248196 双鱼座鲨鱼 2021-09-07T07:00:26Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1165749#M258738 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="360截图18231122165620.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/74277i349290433E09956F/image-size/medium?v=v2&amp;px=400" role="button" title="360截图18231122165620.png" alt="360截图18231122165620.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="360截图16820127041612.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/74278iE980BAE3E510D44B/image-size/medium?v=v2&amp;px=400" role="button" title="360截图16820127041612.png" alt="360截图16820127041612.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="360截图1793072363112111.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/74279i305CBC3E7CACBCA5/image-size/medium?v=v2&amp;px=400" role="button" title="360截图1793072363112111.png" alt="360截图1793072363112111.png" /></span></P><P> </P>USB连接后一直显示打印机状态未知无法正常打印 Wed, 25 May 2022 13:39:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1165749#M258738 夜邪雪 2022-05-25T13:39:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1165909#M258779 <P>您好</P><P>可以尝试重新连接usb线测试一下。</P><P>如果问题依旧，麻烦打开电脑的设备管理器--通用串行总线控制器。</P><P>确认其中是否有与打印机相关的选项，例如：usb打印支持，谢谢。</P> Thu, 26 May 2022 05:44:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1165909#M258779 双鱼座鲨鱼 2022-05-26T05:44:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1300252#M292774 <P>我也有同样的问题，已经是安装的最新驱动，在HP Smart里面检测，就说是打印机未知状态</P> Tue, 16 Jul 2024 07:25:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-da-yin/m-p/1300252#M292774 欧文化工999 2024-07-16T07:25:22Z