https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-jiHP-Officejet-6500A-bao-cuo0X61011beb-ru-he-chu-li/m-p/1059280#M238060 <P>开机报错0x61011beb无法打印，重启无效；墨盒取出后会报墨盒缺失或损坏，插入墨盒可显示墨量等信息，机子可正常扫描，无法打印和打印，电脑打印测试页提示打印机或墨盒系统发生问题；登录打印机web页面查看事件日志主要有编号为69556和72683两种事件类型记录。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="无标题1.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51426i7B31ECA7A03864D4/image-size/large?v=v2&amp;px=999" role="button" title="无标题1.jpg" alt="无标题1.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="web界面识别墨盒、墨量正常" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51427i5649EEEB2D1C8B0A/image-size/large?v=v2&amp;px=999" role="button" title="无标题.jpg" alt="web界面识别墨盒、墨量正常" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">web界面识别墨盒、墨量正常</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="打印机序列号、编码" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51430iFCCFF41F587A712D/image-size/large?v=v2&amp;px=999" role="button" title="无标题.png" alt="打印机序列号、编码" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">打印机序列号、编码</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="无标题2.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51434i8F821C325B51E341/image-size/large?v=v2&amp;px=999" role="button" title="无标题2.jpg" alt="无标题2.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="无标题3.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51433iF6E0706B6CD65F99/image-size/large?v=v2&amp;px=999" role="button" title="无标题3.jpg" alt="无标题3.jpg" /></span></P> Fri, 27 Nov 2020 01:51:56 GMT ppx 2020-11-27T01:51:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-jiHP-Officejet-6500A-bao-cuo0X61011beb-ru-he-chu-li/m-p/1059280#M238060 <P>开机报错0x61011beb无法打印，重启无效；墨盒取出后会报墨盒缺失或损坏，插入墨盒可显示墨量等信息，机子可正常扫描，无法打印和打印，电脑打印测试页提示打印机或墨盒系统发生问题；登录打印机web页面查看事件日志主要有编号为69556和72683两种事件类型记录。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="无标题1.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51426i7B31ECA7A03864D4/image-size/large?v=v2&amp;px=999" role="button" title="无标题1.jpg" alt="无标题1.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="web界面识别墨盒、墨量正常" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51427i5649EEEB2D1C8B0A/image-size/large?v=v2&amp;px=999" role="button" title="无标题.jpg" alt="web界面识别墨盒、墨量正常" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">web界面识别墨盒、墨量正常</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="打印机序列号、编码" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51430iFCCFF41F587A712D/image-size/large?v=v2&amp;px=999" role="button" title="无标题.png" alt="打印机序列号、编码" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">打印机序列号、编码</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="无标题2.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51434i8F821C325B51E341/image-size/large?v=v2&amp;px=999" role="button" title="无标题2.jpg" alt="无标题2.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="无标题3.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51433iF6E0706B6CD65F99/image-size/large?v=v2&amp;px=999" role="button" title="无标题3.jpg" alt="无标题3.jpg" /></span></P> Fri, 27 Nov 2020 01:51:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-jiHP-Officejet-6500A-bao-cuo0X61011beb-ru-he-chu-li/m-p/1059280#M238060 ppx 2020-11-27T01:51:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-jiHP-Officejet-6500A-bao-cuo0X61011beb-ru-he-chu-li/m-p/1059284#M238062 <P>您好</P><P>请问以上问题是因为更换打印机墨盒后出现的吗？</P><P>如果您使用的是hp原装墨盒，建议您先将该问题反馈给耗材经销商。</P><P>给您带来不便，敬请谅解。</P> Fri, 27 Nov 2020 02:09:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-jiHP-Officejet-6500A-bao-cuo0X61011beb-ru-he-chu-li/m-p/1059284#M238062 双鱼座鲨鱼 2020-11-27T02:09:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-jiHP-Officejet-6500A-bao-cuo0X61011beb-ru-he-chu-li/m-p/1059307#M238067 <P>是的！换墨盒的时候打开墨盒盖那个墨盒架子在最右端没有自动移出中间，我是手动移动墨盒架到中间位置进行更换墨盒的，这个有影响么？要怎么处理？记得以前好像换墨盒是自动会把墨盒架移动到中间方便更换墨盒的</P> Fri, 27 Nov 2020 03:21:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-jiHP-Officejet-6500A-bao-cuo0X61011beb-ru-he-chu-li/m-p/1059307#M238067 ppx 2020-11-27T03:21:26Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-jiHP-Officejet-6500A-bao-cuo0X61011beb-ru-he-chu-li/m-p/1059695#M238119 <P>墨盒是原装的，机子也能识别到墨盒墨量，把墨盒取出打印机也会报墨盒损坏或缺失告警，所以现在不懂怎么排查，能否提供维修手册或者提供点排查思路或建议？老机子又重，村里也不方便去售后了。目前机子机子状态如下：1、扫描、wifi连接功能都正常；2、无法打印跟复印，报错0X61011beb点确定后，按打印机面板复制功能纸质从ADF进入到一半也会停止；3、机子开机过程：进纸/出纸轮均会自检转动，墨盒架（字车）会先移出最右边墨盒仓，接着像左移动，移动到最左边后向最右边移动，来回过程两三次，字车在告警（0X61011beb）产生前是顶死最右边的边缘，在告警（0X61011beb）产生时字车会往左移动约0.5厘米后停止。4、开机状态，打开机子上盖，机子面板报仓门已打开，字车在最右边不动，用手可来回推动（阻力较小）。5、关机状态，打开机子上盖，字车在最右边不动，用手不可来回推动（阻力很大，无卡塞情况）</P> Sun, 29 Nov 2020 05:47:53 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-jiHP-Officejet-6500A-bao-cuo0X61011beb-ru-he-chu-li/m-p/1059695#M238119 ppx 2020-11-29T05:47:53Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-jiHP-Officejet-6500A-bao-cuo0X61011beb-ru-he-chu-li/m-p/1060054#M238163 <P>您好</P><P>如果排除耗材问题，可能是更换墨盒时操作不当造成了打印机笔架错位。</P><P>同时，一定要确认打印机内部无卡纸及其它异物，并且墨盒已经安装正确。</P><P>重启打印机仍出现以上问题的话， 个人用户通常无法解决，建议您和当地维修中心反馈。</P><P>这是维修中心查询链接：<A href="http://support.hpicss.com/ascindex_detail.aspx" target="_blank">http://support.hpicss.com/ascindex_detail.aspx</A></P><P>给您带来不便，敬请谅解。</P> Tue, 01 Dec 2020 02:02:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-jiHP-Officejet-6500A-bao-cuo0X61011beb-ru-he-chu-li/m-p/1060054#M238163 双鱼座鲨鱼 2020-12-01T02:02:23Z