https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1061397#M238345 <P>您好</P><P>如果重新安装打印机驱动仍无法解决，可以尝试更换其它电脑测试一下。</P><P>&nbsp;</P> Mon, 07 Dec 2020 09:46:37 GMT 双鱼座鲨鱼 2020-12-07T09:46:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1059854#M238135 <P>hp smart在win10,64位,打不开</P> Mon, 30 Nov 2020 04:43:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1059854#M238135 信天翁 2020-11-30T04:43:27Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1059858#M238136 <P>您好</P><P>麻烦您删除目前电脑上安装的打印机驱动及软件。</P><P>重启电脑，重新下载：</P><P><A href="https://h30318.www3.hp.com/pub/softlib/software13/printers/ST530/temp/ST530_Full_WebPack_50.1.4538.exe" target="_blank">https://h30318.www3.hp.com/pub/softlib/software13/printers/ST530/temp/ST530_Full_WebPack_50.1.4538.exe</A></P><P>然后重新安装测试，谢谢。</P> Mon, 30 Nov 2020 04:53:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1059858#M238136 双鱼座鲨鱼 2020-11-30T04:53:14Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1060078#M238168 <P>hp smart打开是白板</P> Tue, 01 Dec 2020 03:51:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1060078#M238168 信天翁 2020-12-01T03:51:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1060773#M238279 <P>您好</P><P>麻烦您按以上方法重新操作一下，方便的话，拍照操作截图给我，以方便找出问题，谢谢。</P> Fri, 04 Dec 2020 07:22:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1060773#M238279 双鱼座鲨鱼 2020-12-04T07:22:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1060939#M238292 <P>卸载原软件，重装您发给我的链接，hp smart在win10,64位系统打开还是白板</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20201205_104408.jpg" style="width: 4624px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/51738i6A767496C7A6BAE3/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_20201205_104408.jpg" alt="IMG_20201205_104408.jpg" /></span></P><P> </P> Sat, 05 Dec 2020 02:44:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1060939#M238292 信天翁 2020-12-05T02:44:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1061397#M238345 <P>您好</P><P>如果重新安装打印机驱动仍无法解决，可以尝试更换其它电脑测试一下。</P><P>&nbsp;</P> Mon, 07 Dec 2020 09:46:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1061397#M238345 双鱼座鲨鱼 2020-12-07T09:46:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1087950#M243013 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/57059i7DF9094CD4303A29/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P> </P> Mon, 26 Apr 2021 08:28:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1087950#M243013 北洛道一 2021-04-26T08:28:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1088032#M243028 <P><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/173934">@北洛道一</a>&nbsp;根据您的图片无法反映出您反馈的问题，烦请详细描述您的问题以便工程师协助，谢谢</P> Mon, 26 Apr 2021 22:15:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1088032#M243028 Steve0ta 2021-04-26T22:15:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1088066#M243039 <P>您好</P><P>麻烦您删除电脑上与该打印要相关的驱动及软件，重启电脑，重新下载打印机完整版驱动，重新测试一下。</P><P>HP OfficeJet Pro 8020 多功能一体打印机系列完整驱动下载链接：</P><P><A href="https://h30318.www3.hp.com/pub/softlib/software13/printers/OJP8020/HPEasyStart-12.1.03-OJP8020_49_8_4576_1_Full_Webpack.exe" target="_blank" rel="noopener">https://h30318.www3.hp.com/pub/softlib/software13/printers/OJP8020/HPEasyStart-12.1.03-OJP8020_49_8_4576_1_Full_Webpack.exe</A>&nbsp;</P><P>&nbsp;</P> Tue, 27 Apr 2021 02:56:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1088066#M243039 双鱼座鲨鱼 2021-04-27T02:56:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1100777#M245714 <P>你好，可以给我看一下我的这个问题应该如何解决吗<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="39d55fd20d7b926b377a2f995a42987.png" style="width: 720px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/59912i180D81E8C2CFF34E/image-size/large?v=v2&amp;px=999" role="button" title="39d55fd20d7b926b377a2f995a42987.png" alt="39d55fd20d7b926b377a2f995a42987.png" /></span></P> Tue, 06 Jul 2021 08:48:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1100777#M245714 阳光虎仔 2021-07-06T08:48:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1100977#M245739 <P><a href="https://h30471.www3.hp.com/t5/user/viewprofilepage/user-id/179660">@阳光虎仔</a>&nbsp;</P><P>可尝试重启电脑，重新打开hp smart测试一下。</P><P>如果问题依旧，可以重新安装打印机完整版驱动测试。</P><P>&nbsp;</P> Wed, 07 Jul 2021 06:23:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1100977#M245739 双鱼座鲨鱼 2021-07-07T06:23:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1104942#M246533 <P>你好，公司所有人的扫描都不能用，HP SMART打不开，HP ColorLaserJet MFP M181的打印机，官网下载的程序也无法安装，每次电脑输入打印机上面的IP地址的时候都不对，找不到设备，</P> Fri, 30 Jul 2021 01:54:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1104942#M246533 秦朵朵 2021-07-30T01:54:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1106312#M246816 <P><STRONG>我的打印机是HP DeskJet ink Advantage 2677。打不开HP Smart，出现的是这个页面。</STRONG></P><P>&nbsp;</P><DIV>&nbsp;</DIV><P>&nbsp;</P> Thu, 05 Aug 2021 13:26:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1106312#M246816 willjackson 2021-08-05T13:26:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1106472#M246859 <P>以上两位用户</P><P>请提供一下操作过程截图，以方便确认问题，谢谢。</P> Fri, 06 Aug 2021 08:57:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1106472#M246859 双鱼座鲨鱼 2021-08-06T08:57:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1106564#M246868 <P>谢谢！我原来加载不了HP Smart，后来卸载重装就行了。</P> Sat, 07 Aug 2021 04:48:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1106564#M246868 willjackson 2021-08-07T04:48:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1106776#M246896 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="111.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/61252iF6EDEEE2DF0CA340/image-size/large?v=v2&amp;px=999" role="button" title="111.jpg" alt="111.jpg" /></span></P> Mon, 09 Aug 2021 01:15:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1106776#M246896 秦朵朵 2021-08-09T01:15:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1107190#M246978 <P>您好</P><P>如果打印功能正常，建议您删除之前安装的打印机驱动和软件。</P><P>重启电脑，重新安装打印机完整版驱动后，重新测试hp smart，谢谢。</P><P>&nbsp;</P> Tue, 10 Aug 2021 07:13:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1107190#M246978 双鱼座鲨鱼 2021-08-10T07:13:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1107193#M246979 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1628579973964.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/61356i0C6F7142B497B798/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1628579973964.png" alt="_0-1628579973964.png" /></span></P><P>&nbsp;</P> Tue, 10 Aug 2021 07:19:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1107193#M246979 秦朵朵 2021-08-10T07:19:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1107194#M246980 <P>删除重装也只是能打印不能扫描</P> Tue, 10 Aug 2021 07:20:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1107194#M246980 秦朵朵 2021-08-10T07:20:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1186069#M262609 <P>您好 我的HP smart 软件也是打不开</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Bennye_0-1662997148697.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/79138i9D47C669CF98CB09/image-size/medium?v=v2&amp;px=400" role="button" title="Bennye_0-1662997148697.png" alt="Bennye_0-1662997148697.png" /></span></P><P>这两个按钮刷新不出来 无法下一步配置打印机</P><P>&nbsp;</P><P>我的打印机是HP officejet 8022e</P><P>&nbsp;</P><P>请帮帮我，感谢</P> Mon, 12 Sep 2022 15:39:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-da-bu-kai/m-p/1186069#M262609 Bennye 2022-09-12T15:39:58Z