https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ti-shi-xu-yao-zhu-yi/m-p/1073237#M240134 <P>您好</P><P>麻烦您在电脑的控制面板--设备和打印机中找到打印机图标。</P><P>右击它--打印机属性--端口。</P><P>找到前面带√号的端口，拍照给我，谢谢。</P> Wed, 10 Feb 2021 05:42:32 GMT 双鱼座鲨鱼 2021-02-10T05:42:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ti-shi-xu-yao-zhu-yi/m-p/1073036#M240099 更换端口不行，提醒用户需要干预，但是重新启动后还是不能用 Mon, 08 Feb 2021 13:22:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ti-shi-xu-yao-zhu-yi/m-p/1073036#M240099 张小琳 2021-02-08T13:22:26Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ti-shi-xu-yao-zhu-yi/m-p/1073060#M240109 <P>您好</P><P>可以通过手动添加 hp deskjet 1000的打印机驱动来替代。<BR />方法：<BR />1 下载 hp deskjet 1000驱动并解压<BR />2 打开电脑的控制面板--设备和打印机/打印机和传真--添加打印机 - 我需要的打印机未被列出 - 手动添加 - 选择正确的端口 - 从磁盘安装 - 找到 hp deskjet 1000解压好的文件夹 - 选择里面任意一个*.inf文件 - 安装即可。</P><P>deskjet 1000驱动：<BR /><A href="http://h30318.www3.hp.com/pub/softlib/software12/COL34557/dj-109016-3/DJ1000_J110_1313-1.exe" target="_blank">http://h30318.www3.hp.com/pub/softlib/software12/COL34557/dj-109016-3/DJ1000_J110_1313-1.exe</A><BR />然后用hp deskjet 1000驱动测试打印，谢谢</P> Tue, 09 Feb 2021 02:23:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ti-shi-xu-yao-zhu-yi/m-p/1073060#M240109 双鱼座鲨鱼 2021-02-09T02:23:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ti-shi-xu-yao-zhu-yi/m-p/1073084#M240116 您好，按照步骤，安装了驱动，但是打印显示状态错误 Tue, 09 Feb 2021 04:59:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ti-shi-xu-yao-zhu-yi/m-p/1073084#M240116 张小琳 2021-02-09T04:59:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ti-shi-xu-yao-zhu-yi/m-p/1073237#M240134 <P>您好</P><P>麻烦您在电脑的控制面板--设备和打印机中找到打印机图标。</P><P>右击它--打印机属性--端口。</P><P>找到前面带√号的端口，拍照给我，谢谢。</P> Wed, 10 Feb 2021 05:42:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ti-shi-xu-yao-zhu-yi/m-p/1073237#M240134 双鱼座鲨鱼 2021-02-10T05:42:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ti-shi-xu-yao-zhu-yi/m-p/1073397#M240148 <P>您好，以下是端口照片<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1613130791743.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/54096iD191F0A416DF9CF2/image-size/large?v=v2&amp;px=999" role="button" title="1613130791743.jpg" alt="1613130791743.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1613130791745.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/54097iBD27F36687C194C2/image-size/large?v=v2&amp;px=999" role="button" title="1613130791745.jpg" alt="1613130791745.jpg" /></span></P> Fri, 12 Feb 2021 11:56:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ti-shi-xu-yao-zhu-yi/m-p/1073397#M240148 张小琳 2021-02-12T11:56:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ti-shi-xu-yao-zhu-yi/m-p/1073400#M240149 <P>之前打印的时候没墨了，加完墨之后，就出现了故障，电脑显示驱动程序无法使用，打印机一开始显示需要用户干预，后来添加端口之后，显示需要注意<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2021-02-12 200055.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/54098i6F517E9823A31592/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2021-02-12 200055.png" alt="屏幕截图 2021-02-12 200055.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2021-02-12 200242.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/54099i4739C507B87FF14C/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2021-02-12 200242.png" alt="屏幕截图 2021-02-12 200242.png" /></span></P> Fri, 12 Feb 2021 12:05:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ti-shi-xu-yao-zhu-yi/m-p/1073400#M240149 张小琳 2021-02-12T12:05:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ti-shi-xu-yao-zhu-yi/m-p/1073901#M240226 <P>您好</P><P>麻烦您删除打印机驱动及软件，重新下载及安装</P><P><A href="https://h30318.www3.hp.com/pub/softlib/software13/COL60943/al-146795-2/DJ1110_Full_WebPack_40.11.1124.exe" target="_blank">https://h30318.www3.hp.com/pub/softlib/software13/COL60943/al-146795-2/DJ1110_Full_WebPack_40.11.1124.exe</A></P><P>然后打开hp smart，确认一下墨盒状态，同时，打印机确认电脑端具体提示信息。</P><P>以上操作，均拍照给我，以方便找出问题，谢谢。</P><P>&nbsp;</P> Thu, 18 Feb 2021 07:23:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ti-shi-xu-yao-zhu-yi/m-p/1073901#M240226 双鱼座鲨鱼 2021-02-18T07:23:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ti-shi-xu-yao-zhu-yi/m-p/1074302#M240313 <P>您好，将打印机以及之前的打印机驱动删除后，下载了链接中的打印机驱动，安装成功后，HP smart显示墨盒有问题，取下墨盒发现流墨现象严重，擦拭后安装，HP smart显示不兼容的墨盒，测试打印，依然显示错误，需要注意</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="将两个打印机删除" style="width: 652px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/54297i719479F240B90623/image-size/large?v=v2&amp;px=999" role="button" title="1.jpg" alt="将两个打印机删除" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">将两个打印机删除</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="将两个驱动程序删除" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/54298iFC14627F87F1442B/image-size/large?v=v2&amp;px=999" role="button" title="3.gif" alt="将两个驱动程序删除" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">将两个驱动程序删除</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="将之前下载的驱动软件删除" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/54299i91685B797484DD6B/image-size/large?v=v2&amp;px=999" role="button" title="2.gif" alt="将之前下载的驱动软件删除" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">将之前下载的驱动软件删除</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="安装新的打印机驱动" style="width: 360px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/54300i945DA37B2B61BC46/image-size/large?v=v2&amp;px=999" role="button" title="4.gif" alt="安装新的打印机驱动" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">安装新的打印机驱动</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="5.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/54301i8733D0201B5A1037/image-size/large?v=v2&amp;px=999" role="button" title="5.jpg" alt="5.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20210220_151627.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/54302i9F8A726552F401C4/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20210220_151627.jpg" alt="IMG_20210220_151627.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20210220_151747.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/54303iDDB8C69A207A783F/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20210220_151747.jpg" alt="IMG_20210220_151747.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20210220_151942.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/54304i7D57CEB841495949/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20210220_151942.jpg" alt="IMG_20210220_151942.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20210220_152021.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/54305iAC126054A0DADB6D/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20210220_152021.jpg" alt="IMG_20210220_152021.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20210220_152049.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/54306i2BE932CF9E1938CF/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20210220_152049.jpg" alt="IMG_20210220_152049.jpg" /></span></P> Sat, 20 Feb 2021 08:08:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ti-shi-xu-yao-zhu-yi/m-p/1074302#M240313 张小琳 2021-02-20T08:08:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ti-shi-xu-yao-zhu-yi/m-p/1074986#M240450 <P>您好</P><P>目前来看，图上墨盒不能再使用了。</P><P>更换新墨盒之前，同时需要清洁墨盒槽位上的金属触点。</P><P>以免机器发生短路。</P><P>&nbsp;</P> Tue, 23 Feb 2021 06:58:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ti-shi-xu-yao-zhu-yi/m-p/1074986#M240450 双鱼座鲨鱼 2021-02-23T06:58:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ti-shi-xu-yao-zhu-yi/m-p/1075412#M240555 <P>感谢您的解答</P> Thu, 25 Feb 2021 08:23:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-ti-shi-xu-yao-zhu-yi/m-p/1075412#M240555 张小琳 2021-02-25T08:23:10Z