https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-bu-neng-shi-yong/m-p/1080322#M241440 <P>您好</P><P>麻烦您重新连接机器，重启电脑后重新打开图像捕捉测试一下。</P><P>如果问题依旧，可以按下图方式测试扫描，谢谢。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="双鱼座鲨鱼_0-1616142300303.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55447iD7B5454ACFFC7F9C/image-size/medium?v=v2&amp;px=400" role="button" title="双鱼座鲨鱼_0-1616142300303.png" alt="双鱼座鲨鱼_0-1616142300303.png" /></span></P><P>&nbsp;</P> Fri, 19 Mar 2021 08:25:22 GMT 双鱼座鲨鱼 2021-03-19T08:25:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-bu-neng-shi-yong/m-p/1078730#M241227 <P>安装了驱动打印能正常使用，无法打开扫描机。USB连接</P> Sun, 14 Mar 2021 05:56:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-bu-neng-shi-yong/m-p/1078730#M241227 黄文伟 2021-03-14T05:56:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-bu-neng-shi-yong/m-p/1078873#M241238 <P>您好</P><P>麻烦您删除电脑上与打印机相关的驱动及软件。</P><P>重启电脑，重新下载并安装最新版hp easy start:</P><P><A href="https://h30318.www3.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip" target="_blank">https://h30318.www3.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip</A></P><P>重新运行hp easy start尝试更新打印机驱动和hp easy scan。</P><P>然后安装并运行hp easy scan&nbsp;测试扫描。</P><P>操作过程中遇到问题，可以发图片给我，谢谢。</P> Mon, 15 Mar 2021 02:23:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-bu-neng-shi-yong/m-p/1078873#M241238 双鱼座鲨鱼 2021-03-15T02:23:50Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-bu-neng-shi-yong/m-p/1078920#M241248 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="黄文伟_0-1615782988149.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55189i701047CC394CC491/image-size/medium?v=v2&amp;px=400" role="button" title="黄文伟_0-1615782988149.png" alt="黄文伟_0-1615782988149.png" /></span></P><P>&nbsp;</P> Mon, 15 Mar 2021 04:36:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-bu-neng-shi-yong/m-p/1078920#M241248 黄文伟 2021-03-15T04:36:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-bu-neng-shi-yong/m-p/1080070#M241395 <P>您好</P><P>麻烦您先尝试更换其它网络环境后，重新运行hp easy start测试一下。</P><P>如果问题依旧，mac for hp&nbsp;v5.1集合包中包含该机器的扫描驱动，可尝试安装：</P><P><A href="https://support.apple.com/kb/DL1888?viewlocale=zh_CN&amp;locale=zh_CN" target="_blank">https://support.apple.com/kb/DL1888?viewlocale=zh_CN&amp;locale=zh_CN</A>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="双鱼座鲨鱼_0-1616057580803.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55391iC9C7CE4FE0FBEC78/image-size/medium?v=v2&amp;px=400" role="button" title="双鱼座鲨鱼_0-1616057580803.png" alt="双鱼座鲨鱼_0-1616057580803.png" /></span></P><P>安装成功后，电脑右上角搜索：图像捕获，测试扫描，谢谢。</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 18 Mar 2021 08:56:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-bu-neng-shi-yong/m-p/1080070#M241395 双鱼座鲨鱼 2021-03-18T08:56:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-bu-neng-shi-yong/m-p/1080098#M241402 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="黄文伟_0-1616068291893.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55398iB8A1ED9F8F3098DA/image-size/medium?v=v2&amp;px=400" role="button" title="黄文伟_0-1616068291893.png" alt="黄文伟_0-1616068291893.png" /></span></P><P>&nbsp;</P> Thu, 18 Mar 2021 11:51:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-bu-neng-shi-yong/m-p/1080098#M241402 黄文伟 2021-03-18T11:51:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-bu-neng-shi-yong/m-p/1080322#M241440 <P>您好</P><P>麻烦您重新连接机器，重启电脑后重新打开图像捕捉测试一下。</P><P>如果问题依旧，可以按下图方式测试扫描，谢谢。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="双鱼座鲨鱼_0-1616142300303.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55447iD7B5454ACFFC7F9C/image-size/medium?v=v2&amp;px=400" role="button" title="双鱼座鲨鱼_0-1616142300303.png" alt="双鱼座鲨鱼_0-1616142300303.png" /></span></P><P>&nbsp;</P> Fri, 19 Mar 2021 08:25:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-bu-neng-shi-yong/m-p/1080322#M241440 双鱼座鲨鱼 2021-03-19T08:25:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-bu-neng-shi-yong/m-p/1080333#M241443 <P>还是不行</P> Fri, 19 Mar 2021 10:02:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-bu-neng-shi-yong/m-p/1080333#M241443 黄文伟 2021-03-19T10:02:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-bu-neng-shi-yong/m-p/1080926#M241535 <P>您好</P><P>目前来看，只能更换其它网络环境。</P><P><SPAN>重新运行hp easy start，用hp easy start更新驱动。</SPAN></P><P>&nbsp;</P> Mon, 22 Mar 2021 09:05:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-bu-neng-shi-yong/m-p/1080926#M241535 双鱼座鲨鱼 2021-03-22T09:05:14Z