https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-cha-kan-da-yin-ji-zhuang-tai-sheng-yu-mo-liang/m-p/1083813#M242159 <P>打印扫描复印功能全部正常，但是hp smart无法查看打印机状态（主要是想看剩余墨量）</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/56240i48190A5AA99FD93E/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="2.png" /></span></P> Tue, 06 Apr 2021 10:41:59 GMT 星星与风 2021-04-06T10:41:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-cha-kan-da-yin-ji-zhuang-tai-sheng-yu-mo-liang/m-p/1083813#M242159 <P>打印扫描复印功能全部正常，但是hp smart无法查看打印机状态（主要是想看剩余墨量）</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/56240i48190A5AA99FD93E/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="2.png" /></span></P> Tue, 06 Apr 2021 10:41:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-cha-kan-da-yin-ji-zhuang-tai-sheng-yu-mo-liang/m-p/1083813#M242159 星星与风 2021-04-06T10:41:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-cha-kan-da-yin-ji-zhuang-tai-sheng-yu-mo-liang/m-p/1083892#M242171 <P>您好</P><P>如下图：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="双鱼座鲨鱼_0-1617761350485.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/56257i59D473BE7E8EB041/image-size/medium?v=v2&amp;px=400" role="button" title="双鱼座鲨鱼_0-1617761350485.png" alt="双鱼座鲨鱼_0-1617761350485.png" /></span></P><P>麻烦您先确认打印机面板上显示的墨水量是否正常。</P><P>如果打印机面板显示正常，hp smart显示不出墨水量，可以在hp smart中移除打印机，然后重新添加打印机测试。</P><P>如果打印机面板显示也不正常，可以尝试重新安装墨盒，清洁墨盒触点后再测试。</P><P>如果问题依旧，建议更换墨盒。</P><P>&nbsp;</P> Wed, 07 Apr 2021 02:10:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-wu-fa-cha-kan-da-yin-ji-zhuang-tai-sheng-yu-mo-liang/m-p/1083892#M242171 双鱼座鲨鱼 2021-04-07T02:10:57Z