https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-519-da-yin-ji-sao-miao-qu-yu-cuo-wu-wen-ti/m-p/1087691#M242953 <P>您好</P><P>打印机存在硬件的可能性较大，建议联系维修中心帮您具体检测一下。</P><P>这是维修中心查询链接：<A href="http://support.hpicss.com/ascindex_detail.aspx" target="_blank">http://support.hpicss.com/ascindex_detail.aspx</A></P><P>给您带来不便，敬请谅解。</P><P>注：请保持打印机水平方向移动并抬起打印头上方的盖子。</P><P>&nbsp;</P> Sun, 25 Apr 2021 08:33:50 GMT 双鱼座鲨鱼 2021-04-25T08:33:50Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-519-da-yin-ji-sao-miao-qu-yu-cuo-wu-wen-ti/m-p/1086961#M242785 <P>HP Smart Tank 519 打印机，扫描区域错误如何解决？</P><P>下图1是手机拍摄的A4纸，下图2是扫描出来的图片。A4纸下面约有2CM的一条扫描不出来（可见图片中最下面的那道蓝条没有扫描出来），上面多了一个黑条，这个黑条看着象是扫描面板起始部位的机器内部。扫描区域什么的，经多次测试没有选错，无论扫多大的尺寸，上面都会有这道黑条。机器原本是正常的，有一天突然开始就这样了。</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图1.jpg" style="width: 575px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/56836i9C982946E450185A/image-size/large?v=v2&amp;px=999" role="button" title="图1.jpg" alt="图1.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图2.jpg" style="width: 582px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/56837i2FDA76EA0C062E57/image-size/large?v=v2&amp;px=999" role="button" title="图2.jpg" alt="图2.jpg" /></span></P> Wed, 21 Apr 2021 11:39:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-519-da-yin-ji-sao-miao-qu-yu-cuo-wu-wen-ti/m-p/1086961#M242785 西风烈 2021-04-21T11:39:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-519-da-yin-ji-sao-miao-qu-yu-cuo-wu-wen-ti/m-p/1087010#M242789 <P>您好</P><P>麻烦您先确认一下原稿放置位置是否正确。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="双鱼座鲨鱼_0-1619054812397.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/56846i0339A15684C5E227/image-size/medium?v=v2&amp;px=400" role="button" title="双鱼座鲨鱼_0-1619054812397.png" alt="双鱼座鲨鱼_0-1619054812397.png" /></span></P><P>同时，请提供一下扫描时的所有操作截图给我，谢谢。</P> Thu, 22 Apr 2021 01:27:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-519-da-yin-ji-sao-miao-qu-yu-cuo-wu-wen-ti/m-p/1087010#M242789 双鱼座鲨鱼 2021-04-22T01:27:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-519-da-yin-ji-sao-miao-qu-yu-cuo-wu-wen-ti/m-p/1087032#M242796 <P>原稿放置的位置<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="原稿位置.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/56851i16BA72CE3B88308E/image-size/large?v=v2&amp;px=999" role="button" title="原稿位置.jpg" alt="原稿位置.jpg" /></span></P><P>原稿放置的是一张A4纸</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="原稿位置2.jpg" style="width: 370px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/56852i47B469C83F6BF93D/image-size/large?v=v2&amp;px=999" role="button" title="原稿位置2.jpg" alt="原稿位置2.jpg" /></span></P><P>操作页面，进入HP Smart,点击“扫描”</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="操作01.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/56853iBEDEFA363C472220/image-size/large?v=v2&amp;px=999" role="button" title="操作01.png" alt="操作01.png" /></span></P><P>再点击右下角“扫描”。（设置里全部的设置我都调整后扫描过，结果全一样。）</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="操作02.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/56854iD0CC34140CA6A49E/image-size/large?v=v2&amp;px=999" role="button" title="操作02.png" alt="操作02.png" /></span></P><P>扫描出来的结果</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="操作03.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/56855iBBBF412068E7A42D/image-size/large?v=v2&amp;px=999" role="button" title="操作03.png" alt="操作03.png" /></span></P><P>扫描时的动态图，可以看到，扫描的灯带，根本没走到A4纸的最下端，就往回去了。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="扫描过程.gif" style="width: 360px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/56856i4BCB0E440588807F/image-size/large?v=v2&amp;px=999" role="button" title="扫描过程.gif" alt="扫描过程.gif" /></span></P> Thu, 22 Apr 2021 02:12:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-519-da-yin-ji-sao-miao-qu-yu-cuo-wu-wen-ti/m-p/1087032#M242796 西风烈 2021-04-22T02:12:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-519-da-yin-ji-sao-miao-qu-yu-cuo-wu-wen-ti/m-p/1087355#M242878 <P>您好</P><P>麻烦您确认一下复印效果是否正常。</P><P>如果复印时，仍扫描不到纸张最右边，建议复位打印机后重新测试。</P><P>复位方法：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="双鱼座鲨鱼_0-1619165089340.png" style="width: 753px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/56920i5E471A6E61417CEC/image-dimensions/753x128?v=v2" width="753" height="128" role="button" title="双鱼座鲨鱼_0-1619165089340.png" alt="双鱼座鲨鱼_0-1619165089340.png" /></span></P><P>&nbsp;</P> Fri, 23 Apr 2021 08:05:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-519-da-yin-ji-sao-miao-qu-yu-cuo-wu-wen-ti/m-p/1087355#M242878 双鱼座鲨鱼 2021-04-23T08:05:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-519-da-yin-ji-sao-miao-qu-yu-cuo-wu-wen-ti/m-p/1087526#M242906 <P>复印效果也不正常，已按说明复位后校准，但无效。复印和扫描效果仍然如故。</P> Sat, 24 Apr 2021 14:24:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-519-da-yin-ji-sao-miao-qu-yu-cuo-wu-wen-ti/m-p/1087526#M242906 西风烈 2021-04-24T14:24:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-519-da-yin-ji-sao-miao-qu-yu-cuo-wu-wen-ti/m-p/1087691#M242953 <P>您好</P><P>打印机存在硬件的可能性较大，建议联系维修中心帮您具体检测一下。</P><P>这是维修中心查询链接：<A href="http://support.hpicss.com/ascindex_detail.aspx" target="_blank">http://support.hpicss.com/ascindex_detail.aspx</A></P><P>给您带来不便，敬请谅解。</P><P>注：请保持打印机水平方向移动并抬起打印头上方的盖子。</P><P>&nbsp;</P> Sun, 25 Apr 2021 08:33:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-519-da-yin-ji-sao-miao-qu-yu-cuo-wu-wen-ti/m-p/1087691#M242953 双鱼座鲨鱼 2021-04-25T08:33:50Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-519-da-yin-ji-sao-miao-qu-yu-cuo-wu-wen-ti/m-p/1319961#M298912 <P>我Smart Tank 518也有相同的问题</P> Mon, 25 Nov 2024 14:18:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-519-da-yin-ji-sao-miao-qu-yu-cuo-wu-wen-ti/m-p/1319961#M298912 JeanGe 2024-11-25T14:18:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-519-da-yin-ji-sao-miao-qu-yu-cuo-wu-wen-ti/m-p/1319988#M298918 <P>您好</P><P>请参考以下方法复位打印机</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1732586601080.png" style="width: 777px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/114324i748ABB2C4EF6711A/image-dimensions/777x74?v=v2" width="777" height="74" role="button" title="_1-1732586601080.png" alt="_1-1732586601080.png" /></span></P><P>然后再重新测试扫描。</P><P>如果问题依旧，可能和机器硬件有关，建议联系维修中心具体检测打印机。</P><P>给您带来不便，敬请谅解。</P> Tue, 26 Nov 2024 02:04:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-519-da-yin-ji-sao-miao-qu-yu-cuo-wu-wen-ti/m-p/1319988#M298918 双鱼座鲨鱼 2024-11-26T02:04:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-519-da-yin-ji-sao-miao-qu-yu-cuo-wu-wen-ti/m-p/1320115#M298955 <P>我的<SPAN>Smart Tank 518在执行了这个方法后解决了问题，谢谢</SPAN></P> Tue, 26 Nov 2024 14:45:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-519-da-yin-ji-sao-miao-qu-yu-cuo-wu-wen-ti/m-p/1320115#M298955 JeanGe 2024-11-26T14:45:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-519-da-yin-ji-sao-miao-qu-yu-cuo-wu-wen-ti/m-p/1320216#M298987 <P>感谢反馈</P> Wed, 27 Nov 2024 08:33:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-Tank-519-da-yin-ji-sao-miao-qu-yu-cuo-wu-wen-ti/m-p/1320216#M298987 双鱼座鲨鱼 2024-11-27T08:33:34Z