https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-jiE77830Z-chu-xian-le49-38-0C-Error-de-cuo-wu/m-p/1092800#M244097 <P>重启了、关闭电源再打开，都是到那个错误的界面，啥也干不了。</P> Wed, 26 May 2021 08:36:30 GMT xjaks 2021-05-26T08:36:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-jiE77830Z-chu-xian-le49-38-0C-Error-de-cuo-wu/m-p/1092727#M244079 <P>HP打印机E77830Z，出现了49.38.0C Error的错误,重新启动还是出现同样的错误。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20210526134003.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/58086i6F1F5E78EB2688FB/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20210526134003.jpg" alt="微信图片_20210526134003.jpg" /></span></P> Wed, 26 May 2021 05:39:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-jiE77830Z-chu-xian-le49-38-0C-Error-de-cuo-wu/m-p/1092727#M244079 xjaks 2021-05-26T05:39:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-jiE77830Z-chu-xian-le49-38-0C-Error-de-cuo-wu/m-p/1092796#M244096 <P>您好</P><P>麻烦您重启设备，确认重启后是否可以就绪。</P><P>复印功能是否正常？</P><P>windows测试页打印是否正常？</P><P>谢谢</P> Wed, 26 May 2021 08:19:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-jiE77830Z-chu-xian-le49-38-0C-Error-de-cuo-wu/m-p/1092796#M244096 双鱼座鲨鱼 2021-05-26T08:19:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-jiE77830Z-chu-xian-le49-38-0C-Error-de-cuo-wu/m-p/1092800#M244097 <P>重启了、关闭电源再打开，都是到那个错误的界面，啥也干不了。</P> Wed, 26 May 2021 08:36:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-jiE77830Z-chu-xian-le49-38-0C-Error-de-cuo-wu/m-p/1092800#M244097 xjaks 2021-05-26T08:36:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-jiE77830Z-chu-xian-le49-38-0C-Error-de-cuo-wu/m-p/1092979#M244128 <P>您好</P><P>麻烦您只连接电源线，开机。</P><P>如果问题依旧，保存打印机上的设置信息，例如：打印机ip地址，字库...</P><P>复位打印机重新测试，复位方法：</P><P>1.重启打印机，当出现hp logo的1/8时，触摸控制面板显示屏的中间。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="双鱼座鲨鱼_0-1622096429582.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/58152iE175641F3238A779/image-size/medium?v=v2&amp;px=400" role="button" title="双鱼座鲨鱼_0-1622096429582.png" alt="双鱼座鲨鱼_0-1622096429582.png" /></span></P><P>2.使用下按钮突出显示+3:管理员项目，然后触摸确定按钮。</P><P>3.使用下按钮突出显示+8:启动选项项，然后触摸确定按钮。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="双鱼座鲨鱼_1-1622096455502.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/58153i0BCF2A6E7F93A01E/image-size/medium?v=v2&amp;px=400" role="button" title="双鱼座鲨鱼_1-1622096455502.png" alt="双鱼座鲨鱼_1-1622096455502.png" /></span></P><P>&nbsp;</P><P>4.使用下按钮突出显示2冷复位项，然后按OK按钮选择。</P><P>5.触按Home（主页）按钮返回主预引导菜单并突出显示1:Continue（1:继续）项，然后单击</P><P>按OK按钮。</P> Thu, 27 May 2021 06:22:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-jiE77830Z-chu-xian-le49-38-0C-Error-de-cuo-wu/m-p/1092979#M244128 双鱼座鲨鱼 2021-05-27T06:22:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-jiE77830Z-chu-xian-le49-38-0C-Error-de-cuo-wu/m-p/1093020#M244142 <P>按照要求试了，把Cold Reset选上，Continue后还是出现同样的错误。</P> Thu, 27 May 2021 08:35:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-jiE77830Z-chu-xian-le49-38-0C-Error-de-cuo-wu/m-p/1093020#M244142 xjaks 2021-05-27T08:35:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-jiE77830Z-chu-xian-le49-38-0C-Error-de-cuo-wu/m-p/1093170#M244177 <P>您好</P><P>目前来看，打印机出现硬件故障的可能性很大，建议维修。</P><P>给您带来不便，敬请谅解。</P><DIV class="UserSignature lia-message-signature">&nbsp;</DIV> Fri, 28 May 2021 06:27:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-jiE77830Z-chu-xian-le49-38-0C-Error-de-cuo-wu/m-p/1093170#M244177 双鱼座鲨鱼 2021-05-28T06:27:31Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-jiE77830Z-chu-xian-le49-38-0C-Error-de-cuo-wu/m-p/1360780#M310614 <P>麻烦问一下具体是怎么解决的？</P> Wed, 17 Sep 2025 04:20:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-jiE77830Z-chu-xian-le49-38-0C-Error-de-cuo-wu/m-p/1360780#M310614 满江 2025-09-17T04:20:27Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-jiE77830Z-chu-xian-le49-38-0C-Error-de-cuo-wu/m-p/1360782#M310615 <P>您好</P> <P>建议先复位打印机测试，谢谢。</P> Wed, 17 Sep 2025 05:22:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-jiE77830Z-chu-xian-le49-38-0C-Error-de-cuo-wu/m-p/1360782#M310615 双鱼座鲨鱼 2025-09-17T05:22:59Z