https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1094531#M244472 <P>你好&nbsp; 我现在的故障和你的一样&nbsp; 请问你是怎么解决的？详细分享下&nbsp; 谢谢</P> Mon, 07 Jun 2021 03:23:55 GMT 匠工科技 2021-06-07T03:23:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1090733#M243628 <P>用HP Smart 扫描文件时 提示“连接到互联网”，点击：继续“，然后一直是”正在准备进行设置“。。。</P><P>但是打印机已经链接到无线网络，且之前时可以用HP Smart 扫描的，现在不行了，请大虾们指教。。。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ图片20210513103107.png" style="width: 621px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/57653i89E440B16E68AA4B/image-size/large?v=v2&amp;px=999" role="button" title="QQ图片20210513103107.png" alt="QQ图片20210513103107.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ图片20210513103142.png" style="width: 746px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/57654i53ECAF98A56D10B4/image-size/large?v=v2&amp;px=999" role="button" title="QQ图片20210513103142.png" alt="QQ图片20210513103142.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ图片20210513103646.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/57656iDE267F5D9BDD419C/image-size/large?v=v2&amp;px=999" role="button" title="QQ图片20210513103646.png" alt="QQ图片20210513103646.png" /></span></P> Thu, 13 May 2021 02:42:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1090733#M243628 草根921 2021-05-13T02:42:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1090744#M243629 <P>您好</P><P>麻烦您先确认一下打印机所在的网络环境，是否可以访问internet，是否使用vpn代理，重点需要检查一下打印机所以的网络环境，谢谢。</P> Thu, 13 May 2021 03:15:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1090744#M243629 双鱼座鲨鱼 2021-05-13T03:15:40Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1090746#M243630 <P>网络没有问题，是代理问题，已解决，谢谢！</P> Thu, 13 May 2021 03:19:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1090746#M243630 草根921 2021-05-13T03:19:35Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1094531#M244472 <P>你好&nbsp; 我现在的故障和你的一样&nbsp; 请问你是怎么解决的？详细分享下&nbsp; 谢谢</P> Mon, 07 Jun 2021 03:23:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1094531#M244472 匠工科技 2021-06-07T03:23:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1094839#M244531 <P>您好</P><P>电脑直接连接internet，不要设置代理试一下，谢谢。</P> Tue, 08 Jun 2021 05:13:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1094839#M244531 双鱼座鲨鱼 2021-06-08T05:13:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1094848#M244537 <P>打开网络和internet设置--代理--里面的开关全部关掉就好了，网络连接问题解决了，但是又出现新问题了，连接打印机后，点扫描，出现“扫描仪正在使用中&nbsp; &nbsp;请在可用时重试”的情况</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="草根921_0-1623130244740.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/58605iB65DD9AE0CDE0B70/image-size/medium?v=v2&amp;px=400" role="button" title="草根921_0-1623130244740.png" alt="草根921_0-1623130244740.png" /></span></P><P>点确定，返回时首页时显示”打印机繁忙“</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="草根921_1-1623130359070.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/58606i91791FD4D3D018A0/image-size/medium?v=v2&amp;px=400" role="button" title="草根921_1-1623130359070.png" alt="草根921_1-1623130359070.png" /></span></P><P>&nbsp;</P><P>我的解决方法是不通过HP Smart，而是利用win10自带的扫描功能：点击左下角“开始”--windows附件--windows传真和扫描</P> Tue, 08 Jun 2021 05:38:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1094848#M244537 草根921 2021-06-08T05:38:31Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1095358#M244667 <P>具体怎么操作的，这一段很多人都是这个问题，都没有解决。</P> Thu, 10 Jun 2021 08:52:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1095358#M244667 逆流而上的鱼 2021-06-10T08:52:00Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1095360#M244668 <P>具体步骤发下么</P> Thu, 10 Jun 2021 08:56:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1095360#M244668 逆流而上的鱼 2021-06-10T08:56:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1095361#M244669 <P><SPAN>打开"网络和internet设置"--左边选项 选择“代理”--把里面的开关全部关掉</SPAN></P> Thu, 10 Jun 2021 09:00:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1095361#M244669 草根921 2021-06-10T09:00:31Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1095364#M244670 <P>HP Smart 扫描文件第一页总是空白是179的机型</P> Thu, 10 Jun 2021 09:16:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1095364#M244670 逆流而上的鱼 2021-06-10T09:16:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1095365#M244671 <P><SPAN>用win10自带的扫描功能：点击左下角“开始”--windows附件--windows传真和扫描</SPAN></P> Thu, 10 Jun 2021 09:19:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1095365#M244671 草根921 2021-06-10T09:19:40Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1126304#M250728 <P>我也有同样问题&nbsp;&nbsp;</P><P>你是怎么解决的</P><P>&nbsp;</P> Mon, 08 Nov 2021 02:57:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1126304#M250728 最后一颗子弹 2021-11-08T02:57:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1128453#M251153 <P>怎么确认网络环境</P><P>&nbsp;</P> Wed, 17 Nov 2021 10:07:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1128453#M251153 pyyls888 2021-11-17T10:07:26Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1128636#M251170 <P>出现这种情况.</P><P>建议第一查看自身电脑的ie浏览器,&nbsp;给代理都去掉</P><P>打开ie浏览器--设置--internet选项--连接--vpn和代理都关闭掉.</P><P>&nbsp;</P><P>然后卸载程序,重新安装再来测试一下.</P><P>如果还是不行,给路由器复位再来测试.</P> Thu, 18 Nov 2021 07:54:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1128636#M251170 双鱼座鲨鱼 2021-11-18T07:54:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1150708#M255992 <P>Internet 选项-高级，把安全里的TLS1.0，1.1，1.2，1.3都打开就行了。</P> Tue, 15 Mar 2022 05:40:53 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yongHP-Smart-sao-miao-wen-jian-shi-ti-shi-lian-jie-dao-hu-lian-wang/m-p/1150708#M255992 nite 2022-03-15T05:40:53Z