https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jia-zaiHP-Smart-wu-fa-sao-miao/m-p/1103540#M246255 <P>您好</P><P>请先确认电脑已经联网。</P><P>同时确认打印机的状态：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1626933024845.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/60537i2237F5C675B31F9C/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1626933024845.png" alt="_0-1626933024845.png" /></span></P><P>满足以上要求，可以尝试重新打开hp smart测试。</P><P>如果问题依旧，建议更换其它电脑测试。</P><P>注：打开文件直接打印即可。搜索hp scan，通过hp scan扫描。</P><P>&nbsp;</P> Thu, 22 Jul 2021 05:53:01 GMT 双鱼座鲨鱼 2021-07-22T05:53:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jia-zaiHP-Smart-wu-fa-sao-miao/m-p/1103516#M246248 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20210722114630.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/60532iD8912C8DD8EBA50C/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20210722114630.png" alt="微信图片_20210722114630.png" /></span></P><P>&nbsp;</P><P>因为这几天一直无法扫描，提示无法链接Internet，经过查验，我们也没有使用网络代理链接，于是决定重新安装驱动解决，这是重新安装驱动后的提示，一直说无法加载HP Smart.</P><P>&nbsp;</P><P>打印机型号：LaserJet Pro MFP M329dw</P> Thu, 22 Jul 2021 03:57:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jia-zaiHP-Smart-wu-fa-sao-miao/m-p/1103516#M246248 sunwinne 2021-07-22T03:57:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jia-zaiHP-Smart-wu-fa-sao-miao/m-p/1103540#M246255 <P>您好</P><P>请先确认电脑已经联网。</P><P>同时确认打印机的状态：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1626933024845.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/60537i2237F5C675B31F9C/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1626933024845.png" alt="_0-1626933024845.png" /></span></P><P>满足以上要求，可以尝试重新打开hp smart测试。</P><P>如果问题依旧，建议更换其它电脑测试。</P><P>注：打开文件直接打印即可。搜索hp scan，通过hp scan扫描。</P><P>&nbsp;</P> Thu, 22 Jul 2021 05:53:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jia-zaiHP-Smart-wu-fa-sao-miao/m-p/1103540#M246255 双鱼座鲨鱼 2021-07-22T05:53:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jia-zaiHP-Smart-wu-fa-sao-miao/m-p/1103543#M246258 <P>请问这个页面是哪里的？</P> Thu, 22 Jul 2021 06:12:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jia-zaiHP-Smart-wu-fa-sao-miao/m-p/1103543#M246258 sunwinne 2021-07-22T06:12:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jia-zaiHP-Smart-wu-fa-sao-miao/m-p/1103560#M246264 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/60540iFB25D7B3A4015CDB/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="2.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/60541i51390458BE18AAD9/image-size/large?v=v2&amp;px=999" role="button" title="3.png" alt="3.png" /></span></P><P>&nbsp;</P><P>web服务检测的电脑已经联网了，打印机也都已经连接了，但是HP打印机检修工具显示的是设备管理有问题。</P> Thu, 22 Jul 2021 07:00:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jia-zaiHP-Smart-wu-fa-sao-miao/m-p/1103560#M246264 sunwinne 2021-07-22T07:00:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jia-zaiHP-Smart-wu-fa-sao-miao/m-p/1103756#M246294 <P>您好</P><P>感谢您的配合。</P><P>从上图来看，打印机网络状态是正常的，应该是软件的问题。</P><P>建议您卸载打印机驱动及软件。</P><P>同时，清空电脑temp文件夹中的所有文件，重启电脑。</P><P>驱动下载链接：</P><P><A href="https://ftp.hp.com/pub/softlib/software13/LJ/M329/LJM329_UW_Full_WebPack_48.4.4589.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/LJ/M329/LJM329_UW_Full_WebPack_48.4.4589.exe</A></P><P>安装过程中遇到问题，请发图片给我。</P><P>安装完成后，请重新测试，谢谢。</P> Fri, 23 Jul 2021 05:53:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-fa-jia-zaiHP-Smart-wu-fa-sao-miao/m-p/1103756#M246294 双鱼座鲨鱼 2021-07-23T05:53:04Z