https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1103546#M246260 <P>您好</P><P>从上图来，的确和网络环境有一定的关系。</P><P>有条件可以更换其它网络环境测试一下。</P><P>给您带来不便，敬请谅解。</P> Thu, 22 Jul 2021 06:23:54 GMT 双鱼座鲨鱼 2021-07-22T06:23:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1074578#M240355 <P>hp smart 账号登陆不上（连接性问题）</P> Sun, 21 Feb 2021 14:08:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1074578#M240355 mengy 2021-02-21T14:08:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1074629#M240363 <P>您好</P><P>请问您的打印机是什么型号？</P><P>请问，您是在电脑上还是在手机上操作呢？<BR />麻烦您具体描述一下遇到的问题，以方便帮助到您，谢谢。</P> Mon, 22 Feb 2021 02:23:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1074629#M240363 双鱼座鲨鱼 2021-02-22T02:23:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1074777#M240414 <P>电脑操作，<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="图片2.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/54387iB0DB282721908EE1/image-size/large?v=v2&amp;px=999" role="button" title="图片2.png" alt="图片2.png" /></span></P> Mon, 22 Feb 2021 12:26:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1074777#M240414 mengy 2021-02-22T12:26:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1074818#M240419 <P>136w链接手机打印，登录出错，登录不上</P> Mon, 22 Feb 2021 22:18:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1074818#M240419 二新 2021-02-22T22:18:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1075008#M240462 <P>您好</P><P>麻烦您删除电脑上已经安装的打印机驱动及软件。</P><P>重新下载并安装打印机完整版驱动后，重新打开hp smart测试。</P><P>&nbsp;</P> Tue, 23 Feb 2021 08:14:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1075008#M240462 双鱼座鲨鱼 2021-02-23T08:14:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1075010#M240463 <P>您好</P><P>手机打印请参考附件信息。</P><P>操作过程中遇到问题，可以发图片给我，谢谢。</P> Tue, 23 Feb 2021 08:17:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1075010#M240463 双鱼座鲨鱼 2021-02-23T08:17:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1078182#M241134 <P>注册不上去</P> Thu, 11 Mar 2021 07:10:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1078182#M241134 马祖绿 2021-03-11T07:10:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1078413#M241176 <P>您好</P><P>可以尝试重新安装hp smart测试。</P><P>如果问题依旧，可以通过手机百度下载 7.x版本的hp smart测试。</P><P>注：7.x不需要登录账号即可使用。</P> Fri, 12 Mar 2021 08:27:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1078413#M241176 双鱼座鲨鱼 2021-03-12T08:27:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1078470#M241194 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_2021_0312_205253.jpg" style="width: 1080px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55117iF5B1CA93D2226EAA/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_2021_0312_205253.jpg" alt="Screenshot_2021_0312_205253.jpg" /></span></P><P> </P> Fri, 12 Mar 2021 12:59:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1078470#M241194 登录不了 2021-03-12T12:59:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1078516#M241201 <P>一直登录不上&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20210312_231004_com.huawei.browser.jpg" style="width: 1080px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55123i22BEC73FE7D7B771/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20210312_231004_com.huawei.browser.jpg" alt="Screenshot_20210312_231004_com.huawei.browser.jpg" /></span></P><P> </P><P>&nbsp;</P> Fri, 12 Mar 2021 15:32:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1078516#M241201 华华124456 2021-03-12T15:32:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1080585#M241465 我买了半年多，一直没出啥大问题。今天用居然要注册才能用。注册后登录，一直提示几秒后跳转hp smart. 等了半天都不行。试过不下五六次。我想问，有必要搞这么麻烦吗？应该尽可能给客户提供方便吧？ Sat, 20 Mar 2021 13:43:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1080585#M241465 cccaaaa 2021-03-20T13:43:27Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1080707#M241486 <P>你好，请问你的问题解决了吗？我也出现相同的问题，电脑无法登录账号</P> Sun, 21 Mar 2021 09:30:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1080707#M241486 孤禅即墨 2021-03-21T09:30:09Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1081163#M241598 <P>您好</P><P>手机端删除hp smart ,手机百度搜索hp smart，重新安装测试即可。</P><P>电脑端删除打印机驱动及软件，重新安装打印机完整版驱动后，重新测试即可。</P> Tue, 23 Mar 2021 08:37:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1081163#M241598 双鱼座鲨鱼 2021-03-23T08:37:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1081220#M241625 <P>惠普的服务器是吃*的管理的？那么多钱都用来干啥了？整天注册个账号才能打印，关键注册就得半天，不是网不行就是各种问题。搞得都不想卖惠普打印机了，***</P> Tue, 23 Mar 2021 22:52:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1081220#M241625 山西打印机V 2021-03-23T22:52:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1081542#M241693 <P>要用手机连接打印机后，扫描文件到手机。但在前几天，突然提示要注册登录。按照提示输入密码后，一直停留在连接状态，无法成功。看起来大家都有类似问题，你们有具体解决方案吗？</P> Wed, 24 Mar 2021 12:41:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1081542#M241693 seawolfer 2021-03-24T12:41:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1081544#M241694 <P>我的情况和你一样，是惠普后台做了升级吗，好像出问题了吧。</P> Wed, 24 Mar 2021 12:52:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1081544#M241694 seawolfer 2021-03-24T12:52:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1081545#M241695 早就重装过了，每次都是加载到“感谢等待…”这里就一直加载，然后失败，是服务器有问题吗？手机和浏览器上倒是能正常登陆，就是pc端不行，一直加载 Wed, 24 Mar 2021 12:59:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1081545#M241695 孤禅即墨 2021-03-24T12:59:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1081728#M241728 <P>您好</P><P>操作如下：</P><P>1&nbsp;使用手机移动网络（4g/5g）</P><P>2&nbsp;打开hp smart注册账号并登录</P><P>3&nbsp;手机设置--无线中连接打印机，再使用hp smart测试打印。</P><P>如果第二步操作仍有问题，建议删除hp smart，通过手机百度下载hp smart，安装后，直接测试打印即可。</P><P>给您带来不便，敬请谅解。</P> Thu, 25 Mar 2021 08:06:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1081728#M241728 双鱼座鲨鱼 2021-03-25T08:06:29Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1081878#M241772 <P>请问下，我按照上述方法试了一下，还是不行呢<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20210326093529.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55813iCCC8C7EC6EEEC4B8/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20210326093529.png" alt="微信截图_20210326093529.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20210326102405.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/55814i75C10E7BABBF2019/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20210326102405.png" alt="微信截图_20210326102405.png" /></span></P> Fri, 26 Mar 2021 02:28:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1081878#M241772 打字员 2021-03-26T02:28:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1082028#M241820 <P>型号2720。无线连接，hp smart注册账号了到登录不上去，显示出错了请稍后重试</P> Fri, 26 Mar 2021 11:04:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-zhang-hao-deng-lu-bu-shang-lian-jie-xing-wen-ti/m-p/1082028#M241820 叶子烨子 2021-03-26T11:04:29Z