https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-ji-lian-wang-tai-fei-jin-le/m-p/1109208#M247378 <P>您好</P><P>建议在hp smart中删除打印机，然后重新添加打印机，重新测试扫描。</P><P>目前&nbsp;来看，应该是软件或驱动的问题。</P> Fri, 20 Aug 2021 08:09:33 GMT 双鱼座鲨鱼 2021-08-20T08:09:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-ji-lian-wang-tai-fei-jin-le/m-p/1104841#M246513 <P>如下图所示：都是你们自己的应用软件，一个能找到网络打印机，一个不能找到网络打印机，这两个软件是不是打架了。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="MayZHang1024_0-1627545754785.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/60788iA30C2E85AEFFE3F7/image-size/medium?v=v2&amp;px=400" role="button" title="MayZHang1024_0-1627545754785.png" alt="MayZHang1024_0-1627545754785.png" /></span></P><P>&nbsp;</P> Thu, 29 Jul 2021 08:04:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-ji-lian-wang-tai-fei-jin-le/m-p/1104841#M246513 MayZHang1024 2021-07-29T08:04:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-ji-lian-wang-tai-fei-jin-le/m-p/1104842#M246514 <P>手机软件也如是，联不上网，或者联半天。</P> Thu, 29 Jul 2021 08:04:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-ji-lian-wang-tai-fei-jin-le/m-p/1104842#M246514 MayZHang1024 2021-07-29T08:04:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-ji-lian-wang-tai-fei-jin-le/m-p/1105488#M246638 <P>您好</P><P>麻烦您在电脑上搜索&nbsp; wfs</P><P>点击windows传真和扫描--新扫描</P><P>测试一下扫描功能是否正常</P><P>如果wfs可以正常扫描，建议删除打印机驱动和软件后，重启电脑，重新安装打印机完整版驱动测试，谢谢。</P> Mon, 02 Aug 2021 07:50:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-ji-lian-wang-tai-fei-jin-le/m-p/1105488#M246638 双鱼座鲨鱼 2021-08-02T07:50:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-ji-lian-wang-tai-fei-jin-le/m-p/1108658#M247289 <P>&nbsp;对了，用win10的扫描传真工具能正常扫描，从打印机里的扫描到计算机也能扫描，用HPsmart就扫描不了。</P> Wed, 18 Aug 2021 01:14:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-ji-lian-wang-tai-fei-jin-le/m-p/1108658#M247289 MayZHang1024 2021-08-18T01:14:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-ji-lian-wang-tai-fei-jin-le/m-p/1109208#M247378 <P>您好</P><P>建议在hp smart中删除打印机，然后重新添加打印机，重新测试扫描。</P><P>目前&nbsp;来看，应该是软件或驱动的问题。</P> Fri, 20 Aug 2021 08:09:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-da-yin-ji-lian-wang-tai-fei-jin-le/m-p/1109208#M247378 双鱼座鲨鱼 2021-08-20T08:09:33Z