https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yinWORD-wen-dang/m-p/1110517#M247647 <P>您好</P><P>麻烦您提供一下安装打印机操作过程截图。</P><P>同时，打开电脑的设备管理器--通用串行总线控制器，拍照发图片给我，谢谢。</P> Thu, 26 Aug 2021 06:04:32 GMT 双鱼座鲨鱼 2021-08-26T06:04:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yinWORD-wen-dang/m-p/1110095#M247540 <P>你好，在按目标文档的“打印”按钮后，跳出来“打印机状态”的对话框 ：“打印机状态不可用，请检查电源线和线缆连接”；实际上，打印机的电源和USB的连接都是完好的，驱动程序也是在官网上下载安装的，反复重试了几遍，都是出现这样的问题，不知道错在哪里，请求帮助和指点，在线急等，谢谢！</P> Tue, 24 Aug 2021 14:39:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yinWORD-wen-dang/m-p/1110095#M247540 David-2021 2021-08-24T14:39:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yinWORD-wen-dang/m-p/1110147#M247556 <P>您好</P><P>请问，机器的复印功能正常吗？</P><P>电脑上打印windows测试页是否正常？</P><P>打印其它文件是否正常？</P><P>谢谢</P> Wed, 25 Aug 2021 02:35:53 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yinWORD-wen-dang/m-p/1110147#M247556 双鱼座鲨鱼 2021-08-25T02:35:53Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yinWORD-wen-dang/m-p/1110175#M247566 <P>你好，复印正常，之前可以打印出测试页</P> Wed, 25 Aug 2021 03:40:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yinWORD-wen-dang/m-p/1110175#M247566 David-2021 2021-08-25T03:40:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yinWORD-wen-dang/m-p/1110179#M247567 <P>驱动程序已经安装了，怎么总是显示“脱机”状态，</P> Wed, 25 Aug 2021 03:42:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yinWORD-wen-dang/m-p/1110179#M247567 David-2021 2021-08-25T03:42:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yinWORD-wen-dang/m-p/1110189#M247570 <P>我刚才把之前装的驱动程序删了以后，通过USB连接进行重装程序，显示“找不到打印机”</P> Wed, 25 Aug 2021 03:50:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yinWORD-wen-dang/m-p/1110189#M247570 David-2021 2021-08-25T03:50:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yinWORD-wen-dang/m-p/1110197#M247571 <P>通过添加打印机设备，可以显示本打印机名称，但是点击连接的时候，显示“输入码无效”</P> Wed, 25 Aug 2021 03:57:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yinWORD-wen-dang/m-p/1110197#M247571 David-2021 2021-08-25T03:57:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yinWORD-wen-dang/m-p/1110517#M247647 <P>您好</P><P>麻烦您提供一下安装打印机操作过程截图。</P><P>同时，打开电脑的设备管理器--通用串行总线控制器，拍照发图片给我，谢谢。</P> Thu, 26 Aug 2021 06:04:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yinWORD-wen-dang/m-p/1110517#M247647 双鱼座鲨鱼 2021-08-26T06:04:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yinWORD-wen-dang/m-p/1111024#M247759 <P>你好，估计是USB数据线的问题，导致电脑和打印机连接出问题，时好时坏，当连接正常时可以打印，数据线找谁更换，商家还是你们厂商？</P> Sun, 29 Aug 2021 09:43:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-bu-neng-da-yinWORD-wen-dang/m-p/1111024#M247759 David-2021 2021-08-29T09:43:15Z