https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-xi-lie-wen-ti/m-p/1115515#M248632 <P>您 好</P><P>麻烦您 打开 hp smart，通过hp smart确认墨盒状态。</P><P>如果 墨盒状态仍有问题，需要更换墨盒测试。</P><P>如果 墨盒状态正常，可能是打印头的问题，需要维修。</P><P>&nbsp;</P> Thu, 16 Sep 2021 06:49:04 GMT 双鱼座鲨鱼 2021-09-16T06:49:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-xi-lie-wen-ti/m-p/1115258#M248584 <P>电脑是MacBook Air M1芯片的os 11.5.2，然后打印机的eprint显示连接不上服务器，然后复印的时候一直显示正在复印却一直没有动静，然后打印的时候只有黑色的打印不出来，墨盒校准也一直不动，测试页也只有黑色打印不出来，但是却可以打印黑色的字，就很奇怪<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4857.jpeg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63192i1B9B9731D18C5639/image-size/large?v=v2&amp;px=999" role="button" title="IMG_4857.jpeg" alt="IMG_4857.jpeg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4854.jpeg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63193i92329C74506C0405/image-size/large?v=v2&amp;px=999" role="button" title="IMG_4854.jpeg" alt="IMG_4854.jpeg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4855.jpeg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63194iDEE4A568513B59FF/image-size/large?v=v2&amp;px=999" role="button" title="IMG_4855.jpeg" alt="IMG_4855.jpeg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4859.jpeg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63195i13FA31F9D2F5C459/image-size/large?v=v2&amp;px=999" role="button" title="IMG_4859.jpeg" alt="IMG_4859.jpeg" /></span></P> Wed, 15 Sep 2021 05:14:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-xi-lie-wen-ti/m-p/1115258#M248584 小糊涂仙 2021-09-15T05:14:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-xi-lie-wen-ti/m-p/1115276#M248585 <P>您好</P><P>一共是2个问题</P><P>第一个问题,提示连接不到internet.建议找一部手机开热点当作WIFI,&nbsp;给打印机连接到手机热点,然后查看网络状态是否正常,排除一下当前WIFI的问题.</P><P>第二个问题,黑色打印不出来,.因为彩色也可以合成黑色.所以文字会有内容,但是黑色的色块打印不出来.</P><P>使用的是否是hp原厂的墨盒,建议更换黑色墨盒来测试.</P> Wed, 15 Sep 2021 06:28:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-xi-lie-wen-ti/m-p/1115276#M248585 双鱼座鲨鱼 2021-09-15T06:28:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-xi-lie-wen-ti/m-p/1115289#M248588 <P>我是日本的手机所以开不了热点。。。但是wifi应该没啥问题，手机电脑和平板都用的这个wifi。然后墨盒应该也是原厂的，如下图： &nbsp; &nbsp;然后还有个问题就是复印没法复印，一直停留在开始复印界面转圈圈然后一直都没动静<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4864.jpeg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63203i6EF2AFB5399345AD/image-size/large?v=v2&amp;px=999" role="button" title="IMG_4864.jpeg" alt="IMG_4864.jpeg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4865.jpeg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63202i02230AE722184F1D/image-size/large?v=v2&amp;px=999" role="button" title="IMG_4865.jpeg" alt="IMG_4865.jpeg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_4863.jpeg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63204i8352BC71EDCD8B13/image-size/large?v=v2&amp;px=999" role="button" title="IMG_4863.jpeg" alt="IMG_4863.jpeg" /></span></P> Wed, 15 Sep 2021 07:01:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-xi-lie-wen-ti/m-p/1115289#M248588 小糊涂仙 2021-09-15T07:01:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-xi-lie-wen-ti/m-p/1115290#M248589 <P>墨盒的话建议您换一个黑色原装墨盒试一下，或者找当地的服务站做一下检测</P> Wed, 15 Sep 2021 07:09:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-xi-lie-wen-ti/m-p/1115290#M248589 我爱我家839 2021-09-15T07:09:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-xi-lie-wen-ti/m-p/1115318#M248595 <P>但是我其他颜色都是非原装的，都行，只有黑色的是原装还不行</P> Wed, 15 Sep 2021 08:35:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-xi-lie-wen-ti/m-p/1115318#M248595 小糊涂仙 2021-09-15T08:35:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-xi-lie-wen-ti/m-p/1115329#M248597 <P>那你都用非原装的试试？</P> Wed, 15 Sep 2021 09:16:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-xi-lie-wen-ti/m-p/1115329#M248597 我爱我家839 2021-09-15T09:16:18Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-xi-lie-wen-ti/m-p/1115331#M248598 <P>还是不行。我以为是黑色的墨盒下面的漏网堵住了，然后把它清理了一下，发现还是不行。现在用的都是非原装的</P> Wed, 15 Sep 2021 09:21:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-xi-lie-wen-ti/m-p/1115331#M248598 小糊涂仙 2021-09-15T09:21:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-xi-lie-wen-ti/m-p/1115515#M248632 <P>您 好</P><P>麻烦您 打开 hp smart，通过hp smart确认墨盒状态。</P><P>如果 墨盒状态仍有问题，需要更换墨盒测试。</P><P>如果 墨盒状态正常，可能是打印头的问题，需要维修。</P><P>&nbsp;</P> Thu, 16 Sep 2021 06:49:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-xi-lie-wen-ti/m-p/1115515#M248632 双鱼座鲨鱼 2021-09-16T06:49:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-xi-lie-wen-ti/m-p/1115570#M248649 <P>界面显示是这样，墨盒是不是没有问题<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="451631785329_.pic_hd.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63265i6F100A1F42EA521C/image-size/large?v=v2&amp;px=999" role="button" title="451631785329_.pic_hd.jpg" alt="451631785329_.pic_hd.jpg" /></span></P> Thu, 16 Sep 2021 09:43:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-xi-lie-wen-ti/m-p/1115570#M248649 小糊涂仙 2021-09-16T09:43:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-xi-lie-wen-ti/m-p/1115732#M248678 <P>您 好</P><P>墨盒应该没有问题。</P><P>可能和打印头有关，建议联系维修中心具体检查打印机。</P><P>&nbsp;</P> Fri, 17 Sep 2021 07:16:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/yi-xi-lie-wen-ti/m-p/1115732#M248678 双鱼座鲨鱼 2021-09-17T07:16:40Z