https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M479fdw-shi-yong-wen-dang-jin-zhi-qi-she-zhi-wei-shuang-mian-sao-miao-shi-si-ji/m-p/1117502#M249052 <P>您好</P><P>机器无法降级固件.</P><P>复印也不行,建议维修.</P><P>维修中心查询链接:<A href="http://support.hpicss.com/ascindex_detail.aspx" target="_blank">http://support.hpicss.com/ascindex_detail.aspx</A></P> Mon, 27 Sep 2021 03:36:32 GMT 双鱼座鲨鱼 2021-09-27T03:36:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M479fdw-shi-yong-wen-dang-jin-zhi-qi-she-zhi-wei-shuang-mian-sao-miao-shi-si-ji/m-p/1116989#M248925 <P>M479fdw 今天突然发现当设置为双面扫描时会死机，进纸器进一半纸后就不动了。打印机处于死机状态，也打不开WEB页面，重启多次后还是出现同样的情况。同样使用文档进纸器扫描，设置为单面扫描就没有问题。双面扫描之前也使用过多次，没问题。请问要如何解决？&nbsp;使用方式是直接在触摸屏上草所扫描到网络共享文件夹。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="tmozy_0-1632465184697.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63607iD0664CD19E8F769A/image-size/medium?v=v2&amp;px=400" role="button" title="tmozy_0-1632465184697.png" alt="tmozy_0-1632465184697.png" /></span></P><P>&nbsp;</P> Fri, 24 Sep 2021 06:35:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M479fdw-shi-yong-wen-dang-jin-zhi-qi-she-zhi-wei-shuang-mian-sao-miao-shi-si-ji/m-p/1116989#M248925 tmozy 2021-09-24T06:35:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M479fdw-shi-yong-wen-dang-jin-zhi-qi-she-zhi-wei-shuang-mian-sao-miao-shi-si-ji/m-p/1116992#M248926 <P>您 好</P><P>麻烦您先确认一下双面复印是否正常。</P><P>如果双面复印正常，建议将扫描分辨率调整为300dpi以下，然后重新测试。</P> Fri, 24 Sep 2021 06:45:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M479fdw-shi-yong-wen-dang-jin-zhi-qi-she-zhi-wei-shuang-mian-sao-miao-shi-si-ji/m-p/1116992#M248926 双鱼座鲨鱼 2021-09-24T06:45:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M479fdw-shi-yong-wen-dang-jin-zhi-qi-she-zhi-wei-shuang-mian-sao-miao-shi-si-ji/m-p/1116996#M248928 <P>试了，双面复印到双面也不行，文档进纸器同样进一半纸后就不动了。再点屏幕没反应，WEB同样无法访问，死机状态。</P> Fri, 24 Sep 2021 06:52:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M479fdw-shi-yong-wen-dang-jin-zhi-qi-she-zhi-wei-shuang-mian-sao-miao-shi-si-ji/m-p/1116996#M248928 tmozy 2021-09-24T06:52:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M479fdw-shi-yong-wen-dang-jin-zhi-qi-she-zhi-wei-shuang-mian-sao-miao-shi-si-ji/m-p/1117256#M248994 <P>您好</P><P>打印机就绪的状态下,连续按4次返回--support menu--resets menu---Semi-full reset/language--OK,等待10秒左右,重新开机.</P><P>按照这个方法,给打印机做个复位,再来测试一下复印.复印正常后,再试试扫描</P> Sun, 26 Sep 2021 03:31:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M479fdw-shi-yong-wen-dang-jin-zhi-qi-she-zhi-wei-shuang-mian-sao-miao-shi-si-ji/m-p/1117256#M248994 双鱼座鲨鱼 2021-09-26T03:31:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M479fdw-shi-yong-wen-dang-jin-zhi-qi-she-zhi-wei-shuang-mian-sao-miao-shi-si-ji/m-p/1117465#M249041 <P>按照此方法进行了复位，但问题依旧，无任何改善。能否可以降低固件版本测试？</P> Mon, 27 Sep 2021 01:01:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M479fdw-shi-yong-wen-dang-jin-zhi-qi-she-zhi-wei-shuang-mian-sao-miao-shi-si-ji/m-p/1117465#M249041 tmozy 2021-09-27T01:01:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M479fdw-shi-yong-wen-dang-jin-zhi-qi-she-zhi-wei-shuang-mian-sao-miao-shi-si-ji/m-p/1117502#M249052 <P>您好</P><P>机器无法降级固件.</P><P>复印也不行,建议维修.</P><P>维修中心查询链接:<A href="http://support.hpicss.com/ascindex_detail.aspx" target="_blank">http://support.hpicss.com/ascindex_detail.aspx</A></P> Mon, 27 Sep 2021 03:36:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/M479fdw-shi-yong-wen-dang-jin-zhi-qi-she-zhi-wei-shuang-mian-sao-miao-shi-si-ji/m-p/1117502#M249052 双鱼座鲨鱼 2021-09-27T03:36:32Z