https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-sao-miao/m-p/1117579#M249079 <P>删除打印机，再添加仍显示状态未知，能正常打印，但不能扫描。</P><P>&nbsp;</P> Mon, 27 Sep 2021 08:58:49 GMT 青扬 2021-09-27T08:58:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-sao-miao/m-p/1106476#M246860 <P>打开HP SMart后无法扫描文件，显示打印机状态未知，但是可以正常打印文档 就是无法扫描。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="huahuahua_0-1628241652796.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/61177iA84F5888FC5C932D/image-size/medium?v=v2&amp;px=400" role="button" title="huahuahua_0-1628241652796.png" alt="huahuahua_0-1628241652796.png" /></span></P><P>&nbsp;</P> Fri, 06 Aug 2021 09:21:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-sao-miao/m-p/1106476#M246860 huahuahua 2021-08-06T09:21:29Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-sao-miao/m-p/1106486#M246862 <P>您好</P><P>麻烦您在hp smart中删除打印机，然后重新添加打印机测试一下。</P><P>谢谢</P> Fri, 06 Aug 2021 10:18:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-sao-miao/m-p/1106486#M246862 双鱼座鲨鱼 2021-08-06T10:18:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-sao-miao/m-p/1117579#M249079 <P>删除打印机，再添加仍显示状态未知，能正常打印，但不能扫描。</P><P>&nbsp;</P> Mon, 27 Sep 2021 08:58:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-sao-miao/m-p/1117579#M249079 青扬 2021-09-27T08:58:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-sao-miao/m-p/1117769#M249124 <P>您 好</P><P>麻烦测试一下hp scan或windows传真和扫描，测试扫描是否正常。</P><P>如果以上两种扫描方式可以使用，建议在hp smart中删除打印机，重启电脑，重新添加打印机再测试扫描，谢谢。</P> Tue, 28 Sep 2021 08:15:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-sao-miao/m-p/1117769#M249124 双鱼座鲨鱼 2021-09-28T08:15:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-sao-miao/m-p/1175805#M260531 <P>删除不了相应打印机。我删除hp smart 再安装添加打印机，多次这样，也是状态未知</P> Tue, 19 Jul 2022 05:07:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-sao-miao/m-p/1175805#M260531 zhongph 2022-07-19T05:07:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-sao-miao/m-p/1175813#M260533 <P>您好</P><P>请问您的打印机是什么型号的？</P><P>麻烦打印网络配置页，发图片给我，谢谢。</P> Tue, 19 Jul 2022 05:32:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-wei-zhi-wu-fa-sao-miao/m-p/1175813#M260533 双鱼座鲨鱼 2022-07-19T05:32:09Z