https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-Pro-MFP-M479fdw-da-yin-luan-ma/m-p/1127770#M251004 <P>另外在尝试过程中，两次关机还出现错误了，具体见下图。乱码问题还是照旧，没有任何作用。这打印机越搞越烦了。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20211115084246.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/66271iF57C2C9E6C644EF6/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20211115084246.png" alt="微信截图_20211115084246.png" /></span></P> Mon, 15 Nov 2021 00:46:21 GMT Jeff_wan 2021-11-15T00:46:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-Pro-MFP-M479fdw-da-yin-luan-ma/m-p/1127425#M250960 <P><SPAN>打印机在初次疫情时期购买，刚开始非常正常没有任何问题，然而不知何时（具体记不起在什么时候，应该在2021年年初吧），在家里的电脑和手机没有连接打印机的情况下，并且电脑处于关闭状态，HP Color LaserJet Pro MFP M479fdw打开不久便会自动打印三张乱码，直至今日。目前感觉应该是连接上网络之后就立即打印乱码，乱码见图。每次打开打印机都如此，实在忍受不了，请惠普工程师给与解决方案及相应的帮助。谢谢</SPAN></P><P><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20211112154320 (2).jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/66202iA00B59390E86DA19/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20211112154320 (2).jpg" alt="微信图片_20211112154320 (2).jpg" /></span></SPAN></P><P><SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_202111121424171 (2).jpg" style="width: 636px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/66199iF330411ECD5173DC/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_202111121424171 (2).jpg" alt="微信图片_202111121424171 (2).jpg" /></span></SPAN></P> Fri, 12 Nov 2021 08:00:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-Pro-MFP-M479fdw-da-yin-luan-ma/m-p/1127425#M250960 Jeff_wan 2021-11-12T08:00:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-Pro-MFP-M479fdw-da-yin-luan-ma/m-p/1127455#M250965 <P>您好</P><P>打印机断开连接,然后重启,放置观察,不连接网络,不连接电脑,是否会打印乱码</P><P>如果不会,考虑网络自身,和网络中的设备的问题.</P><P>&nbsp;</P><P>先查看电脑上,桌面的计算机图标——右键选择管理——服务和应用程序——服务——print spooler 将电脑上这个服务停止掉，然后打开这个路径C:\Windows\System32\spool\PRINTERS 将PRINTERS文件夹中的文件全部删掉；然后再将刚刚的这个print spooler 服务开启</P><P>&nbsp;</P><P>如果清空后还是这样,或者找不到文件夹,</P><P>建议给路由器做个复位.</P> Fri, 12 Nov 2021 08:35:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-Pro-MFP-M479fdw-da-yin-luan-ma/m-p/1127455#M250965 双鱼座鲨鱼 2021-11-12T08:35:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-Pro-MFP-M479fdw-da-yin-luan-ma/m-p/1127627#M250995 <P>打印机断开连接，然后重启，不连接网络，不连接电脑，并不会打印乱码，而且平时电脑都是关闭状态。</P><P>路由器也都已经重置过，但是打印机只要连上网之后就会打印三张乱码纸。</P><P>打印机刚买回来的时候是固件是老版本的，自从自动更新后固件就出现这种问题了。太烦躁了。</P> Sat, 13 Nov 2021 13:18:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-Pro-MFP-M479fdw-da-yin-luan-ma/m-p/1127627#M250995 Jeff_wan 2021-11-13T13:18:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-Pro-MFP-M479fdw-da-yin-luan-ma/m-p/1127770#M251004 <P>另外在尝试过程中，两次关机还出现错误了，具体见下图。乱码问题还是照旧，没有任何作用。这打印机越搞越烦了。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20211115084246.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/66271iF57C2C9E6C644EF6/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20211115084246.png" alt="微信截图_20211115084246.png" /></span></P> Mon, 15 Nov 2021 00:46:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-Pro-MFP-M479fdw-da-yin-luan-ma/m-p/1127770#M251004 Jeff_wan 2021-11-15T00:46:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-Pro-MFP-M479fdw-da-yin-luan-ma/m-p/1127849#M251011 <P>您好</P><P>建议尽快检测维修.</P><P>维修中心查询链接:<A href="http://support.hpicss.com/ascindex_detail.aspx" target="_blank">http://support.hpicss.com/ascindex_detail.aspx</A></P> Mon, 15 Nov 2021 04:20:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-Pro-MFP-M479fdw-da-yin-luan-ma/m-p/1127849#M251011 双鱼座鲨鱼 2021-11-15T04:20:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-Pro-MFP-M479fdw-da-yin-luan-ma/m-p/1127874#M251021 <P>原装粉盒都没用完，就需要维修，我也醉了。</P> Mon, 15 Nov 2021 05:02:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Color-LaserJet-Pro-MFP-M479fdw-da-yin-luan-ma/m-p/1127874#M251021 Jeff_wan 2021-11-15T05:02:08Z