https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/web-fu-wu-bu-ke-yong/m-p/1132151#M252153 <P>云打印不能使用，web服务不可用，软件为最新版不能更新，该如何解决？</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20211203171251.jpg" style="width: 364px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/67125i4D5267DE32B0F046/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20211203171251.jpg" alt="微信图片_20211203171251.jpg" /></span></P> Fri, 03 Dec 2021 09:18:41 GMT tz2686139 2021-12-03T09:18:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/web-fu-wu-bu-ke-yong/m-p/1132151#M252153 <P>云打印不能使用，web服务不可用，软件为最新版不能更新，该如何解决？</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20211203171251.jpg" style="width: 364px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/67125i4D5267DE32B0F046/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20211203171251.jpg" alt="微信图片_20211203171251.jpg" /></span></P> Fri, 03 Dec 2021 09:18:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/web-fu-wu-bu-ke-yong/m-p/1132151#M252153 tz2686139 2021-12-03T09:18:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/web-fu-wu-bu-ke-yong/m-p/1132156#M252156 <P>您 好</P><P>如下图：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1638524146297.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/67127i216045EA24BB12C2/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1638524146297.png" alt="_0-1638524146297.png" /></span></P><P>请确认一下是否与浏览器安全性有关，谢谢。</P><P>&nbsp;</P> Fri, 03 Dec 2021 09:36:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/web-fu-wu-bu-ke-yong/m-p/1132156#M252156 双鱼座鲨鱼 2021-12-03T09:36:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/web-fu-wu-bu-ke-yong/m-p/1132361#M252177 <P>你好，检查过了，依旧无法启动web服务，云打印无法实现，是否要将机器送往线下维修点？</P> Sun, 05 Dec 2021 04:21:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/web-fu-wu-bu-ke-yong/m-p/1132361#M252177 tz2686139 2021-12-05T04:21:55Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/web-fu-wu-bu-ke-yong/m-p/1132714#M252270 <P>您 好</P><P>操作如下图：</P><P>请点击设置--还原默认值</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1638846545979.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/67226iCC84D1571B87BE49/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1638846545979.png" alt="_0-1638846545979.png" /></span></P><P>请将打印机还原后，重新再将打印机加入wifi，重新开启web测试一下。</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 07 Dec 2021 03:10:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/web-fu-wu-bu-ke-yong/m-p/1132714#M252270 双鱼座鲨鱼 2021-12-07T03:10:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/web-fu-wu-bu-ke-yong/m-p/1133687#M252445 <P>你好，我还原网络以及出厂设置，依旧无法开启web服务</P> Sun, 12 Dec 2021 07:43:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/web-fu-wu-bu-ke-yong/m-p/1133687#M252445 tz2686139 2021-12-12T07:43:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/web-fu-wu-bu-ke-yong/m-p/1133951#M252510 <P>您 好</P><P>可尝找一部手机当热点，将打印机加入手机热点后，重新测试。</P> Mon, 13 Dec 2021 12:28:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/web-fu-wu-bu-ke-yong/m-p/1133951#M252510 双鱼座鲨鱼 2021-12-13T12:28:59Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/web-fu-wu-bu-ke-yong/m-p/1135474#M252836 <P>尝试过多次，依旧无法启用，提示在下次更新固件后启动。</P> Mon, 20 Dec 2021 14:58:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/web-fu-wu-bu-ke-yong/m-p/1135474#M252836 tz2686139 2021-12-20T14:58:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/web-fu-wu-bu-ke-yong/m-p/1135824#M252904 <P>您 好</P><P>如果打印机在保，可以尝试升级固件后，重新测试。</P><P>谢谢</P> Wed, 22 Dec 2021 06:39:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/web-fu-wu-bu-ke-yong/m-p/1135824#M252904 双鱼座鲨鱼 2021-12-22T06:39:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/web-fu-wu-bu-ke-yong/m-p/1136643#M253092 <P>目前打印机固件为最新，无法通过更新恢复web服务，有没有什么办法能绕过更新或者回到上个版本？</P> Mon, 27 Dec 2021 05:28:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/web-fu-wu-bu-ke-yong/m-p/1136643#M253092 tz2686139 2021-12-27T05:28:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/web-fu-wu-bu-ke-yong/m-p/1136859#M253147 <P>您好</P><P>建议换以下要求调整打印机所在网络环境后，重新测试。</P><P>具体如下：</P><P>1 确认路由器是否支持双频，如果支持，关闭多频合一</P><P>2 打印机连接到2.4g 网络</P><P>3 带宽调整为20M</P><P>4 使用信道13</P><P>5关闭wmm</P> Tue, 28 Dec 2021 05:24:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/web-fu-wu-bu-ke-yong/m-p/1136859#M253147 双鱼座鲨鱼 2021-12-28T05:24:26Z