https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1136537#M253063 <P>178NW顺利接入家里的无线网络，但是台式电脑和笔记本一重启就需要把打印机的无线开关重新开关一遍才能连接上，手机的HP SMART一直无法连接178NW，只有用DIRECT才能连上，求助，是不是硬件问题，新买了一周多一直没解决这个问题。</P> Sun, 26 Dec 2021 06:59:56 GMT eric247 2021-12-26T06:59:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1136537#M253063 <P>178NW顺利接入家里的无线网络，但是台式电脑和笔记本一重启就需要把打印机的无线开关重新开关一遍才能连接上，手机的HP SMART一直无法连接178NW，只有用DIRECT才能连上，求助，是不是硬件问题，新买了一周多一直没解决这个问题。</P> Sun, 26 Dec 2021 06:59:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1136537#M253063 eric247 2021-12-26T06:59:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1136610#M253077 <P>您&nbsp;好</P><P>1&nbsp;打印机和手机连接到同一个wifi</P><P>2&nbsp;手机打开hp smart，添加打印机</P><P>操作过程中遇到问题，可以发图片给我，谢谢。</P> Mon, 27 Dec 2021 03:32:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1136610#M253077 双鱼座鲨鱼 2021-12-27T03:32:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1136616#M253081 <P>&nbsp;台式电脑&nbsp; 笔记本电脑&nbsp; 打印机均在同一个局域网中</P><P>为什么每次都要开关打印机WIFI才有被搜索到呢？</P><P>手机 HP SMART怎么都搜索不到这个打印机</P> Mon, 27 Dec 2021 03:42:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1136616#M253081 eric247 2021-12-27T03:42:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1136853#M253143 <P>您 好</P><P>麻烦您 开启打印机wifi后，重启打印机。</P><P>然后打印打印机的网络配置页，拍照配置页，发图片给我，谢谢。</P><P>可参考：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1640668369312.png" style="width: 716px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/68153i935AC4495068AD56/image-dimensions/716x240?v=v2" width="716" height="240" role="button" title="_1-1640668369312.png" alt="_1-1640668369312.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Tue, 28 Dec 2021 05:13:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1136853#M253143 双鱼座鲨鱼 2021-12-28T05:13:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1137125#M253199 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="001.jpg" style="width: 580px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/68200i482DEC45329D6A01/image-size/large?v=v2&amp;px=999" role="button" title="001.jpg" alt="001.jpg" /></span></P> Wed, 29 Dec 2021 12:37:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1137125#M253199 eric247 2021-12-29T12:37:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1137249#M253225 <P>您 好</P><P>请参考下图，关闭打印机的snmp后，重新测试</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="snmp2.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/68236i566C5FA7158071D6/image-size/medium?v=v2&amp;px=400" role="button" title="snmp2.png" alt="snmp2.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="snmp.jpg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/68237i4CB20D1A6440689F/image-size/medium?v=v2&amp;px=400" role="button" title="snmp.jpg" alt="snmp.jpg" /></span></P><P>  </P> Thu, 30 Dec 2021 06:04:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1137249#M253225 双鱼座鲨鱼 2021-12-30T06:04:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1137341#M253232 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="eric247_0-1640874572033.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/68257i1B7FB006921D5433/image-size/medium?v=v2&amp;px=400" role="button" title="eric247_0-1640874572033.png" alt="eric247_0-1640874572033.png" /></span></P><P>按您提示去关闭SNMP，我在能正常连接和使用打印机的情况下去配置端口出现如图的提示（通过无线网络），请问是个什么问题?打印机是可以正常使用的状态</P> Thu, 30 Dec 2021 14:31:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1137341#M253232 eric247 2021-12-30T14:31:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1137397#M253247 <P>您 好</P><P>添加端口--standard tcp/ip--输入下图打印机ip--下一步，下一步，直到完成。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1640919237162.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/68267iB4B5F61E1A735AED/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1640919237162.png" alt="_0-1640919237162.png" /></span></P><P>选择新添加的standard tcp/ip类型的端口后，再重新配置standard tcp/ip类型的端口试一下，谢谢。</P><P>&nbsp;</P> Fri, 31 Dec 2021 02:55:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1137397#M253247 双鱼座鲨鱼 2021-12-31T02:55:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1137497#M253275 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="eric247_0-1640948619049.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/68288iE4545F953EA42378/image-size/medium?v=v2&amp;px=400" role="button" title="eric247_0-1640948619049.png" alt="eric247_0-1640948619049.png" /></span></P><P>配置端口关闭了SNMP依然不行，开关打印机WIFI后可以连通 哎</P><P>&nbsp;</P> Fri, 31 Dec 2021 11:05:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1137497#M253275 eric247 2021-12-31T11:05:00Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1138036#M253348 <P>您 好</P><P>可尝试复位打印机后，重新测试。</P><P>复位方法：</P><P>请在打印机就绪时，依次按菜单--返回--左--右--OK--停止--菜单，找到tech mode，--ok--ok 找到clear all mem，重新选择语言。</P><P>然后重新设置打印机无线，确认打印机ip后，重新ping打印机ip测试一下，谢谢。</P> Tue, 04 Jan 2022 08:09:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1138036#M253348 双鱼座鲨鱼 2022-01-04T08:09:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1138098#M253356 <P>我之前已经恢复过好几次，没有用，而且每次恢复设置并没有被清除掉，还是能连入无线网，IP地址也没变化&nbsp;</P> Tue, 04 Jan 2022 12:22:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1138098#M253356 eric247 2022-01-04T12:22:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1138191#M253386 <P>您 好</P><P>麻烦您 重新打开电脑的控制面板--设备和打印机--找到打印机图标。</P><P>右击它--打印机属性--端口。</P><P>找到前面带√号的端口，发图片给我，谢谢。</P> Wed, 05 Jan 2022 02:58:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1138191#M253386 双鱼座鲨鱼 2022-01-05T02:58:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1138337#M253416 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="eric247_0-1641391527624.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/68475i5019400F60DA5DC7/image-size/medium?v=v2&amp;px=400" role="button" title="eric247_0-1641391527624.png" alt="eric247_0-1641391527624.png" /></span></P><P>无法配置端口，添加IP地址端口后问题依旧，另外请问下HP这么大的IT公司有其它更快捷更有效的沟通工具或渠道吗？难以想象的效率低下，哎</P><P>&nbsp;</P> Wed, 05 Jan 2022 14:07:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1138337#M253416 eric247 2022-01-05T14:07:29Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1138399#M253423 <P>您 好</P><P>麻烦打印机驱动中选择standard tcp/ip类型的端口后，配置端口中取消snmp，然后重新测试。</P><P>谢谢</P><P>其它联系方式</P><P>手机：400--885--6616</P><P>微信：关注公众号&nbsp; &nbsp;惠普服务</P> Thu, 06 Jan 2022 02:41:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1138399#M253423 双鱼座鲨鱼 2022-01-06T02:41:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1138408#M253427 <P>能看看前面的回复吗？试过了&nbsp; 问题依旧</P> Thu, 06 Jan 2022 03:00:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1138408#M253427 eric247 2022-01-06T03:00:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1139134#M253564 <P>您 好</P><P>如上图：</P><P>添加端口--standard tcp/ip--输入打印机ip--下一步，下一步，直到完成，然后重新配置端口。</P><P>麻烦您提供一下以上方法操作过程截图，以方便确认问题。</P><P>谢谢</P><P>&nbsp;</P> Mon, 10 Jan 2022 09:04:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/178NW-wu-xian-lian-jie-wen-ti/m-p/1139134#M253564 双鱼座鲨鱼 2022-01-10T09:04:27Z