https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/E78330-da-yin-ren-wu-xian-shi-zheng-zai-zhong-duan-ren-wu-ka-qi-qu-xiao-bu-le-3tai-ji-qi-dou-you-tong-yang-de-wen-ti/m-p/1147133#M255310 <P><STRONG><SPAN>3</SPAN>台<SPAN>E77830</SPAN>打印图片和<SPAN>excel</SPAN>文件时，打印任务会卡起、取消不了 只能关机重启。事件记录能看到对应的报错 从安装打印机以来此问题不间断出现（<SPAN>.2021</SPAN>年<SPAN>10</SPAN>月份）</STRONG></P><P><SPAN>&nbsp;</SPAN></P><P>表现为下图：</P><P><SPAN>&nbsp;</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___0-1645782055171.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70151iDBEF976D943F7B10/image-size/medium?v=v2&amp;px=400" role="button" title="___0-1645782055171.jpeg" alt="___0-1645782055171.jpeg" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___1-1645782055201.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70150i99C9F24210710147/image-size/medium?v=v2&amp;px=400" role="button" title="___1-1645782055201.jpeg" alt="___1-1645782055201.jpeg" /></span></P><P>&nbsp;</P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P>重新安装低版本的固件，安装了就报相同的错误：</P><P><SPAN>&nbsp;</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___2-1645782055205.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70149iE907FC71D9897A1D/image-size/medium?v=v2&amp;px=400" role="button" title="___2-1645782055205.png" alt="___2-1645782055205.png" /></span></P><P>&nbsp;</P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P>查看<STRONG>事件记录页</STRONG>能看到<STRONG>固定</STRONG>的两条报错信息：</P><P><SPAN>&nbsp;</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___3-1645782055218.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70153i2D3A86BF3008E161/image-size/medium?v=v2&amp;px=400" role="button" title="___3-1645782055218.png" alt="___3-1645782055218.png" /></span></P><P>&nbsp;</P><P>对应的最近作业日志（<SPAN>2022-2-25</SPAN>）：</P><P><SPAN>&nbsp;</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___4-1645782055221.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70152i2F9385B55C040B31/image-size/medium?v=v2&amp;px=400" role="button" title="___4-1645782055221.png" alt="___4-1645782055221.png" /></span></P><P>&nbsp;</P><P><SPAN>&nbsp;</SPAN></P><P>这台是最新固件，每天都会报错：</P><P><SPAN>&nbsp;</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___5-1645782055233.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70154i6B128C1FA62C0553/image-size/medium?v=v2&amp;px=400" role="button" title="___5-1645782055233.png" alt="___5-1645782055233.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___6-1645782055246.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70155iAAD171FB105FA95A/image-size/medium?v=v2&amp;px=400" role="button" title="___6-1645782055246.png" alt="___6-1645782055246.png" /></span></P><P>&nbsp;</P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P>之前的固件报错信息几乎同时出现，只相差几分钟。如下图：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___7-1645782055266.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70157i965BF6FB11C66699/image-size/medium?v=v2&amp;px=400" role="button" title="___7-1645782055266.png" alt="___7-1645782055266.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___8-1645782055278.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70156i1FEEC11CB479E1F5/image-size/medium?v=v2&amp;px=400" role="button" title="___8-1645782055278.png" alt="___8-1645782055278.png" /></span></P><P>&nbsp;</P><P><SPAN>&nbsp;</SPAN></P><P>更新了新版固件（<SPAN>250342_000324</SPAN>）后，<SPAN>61.00.06</SPAN>错误出现就很少了。只有一台机器有报错。</P><P>同时也尝试了降低固件版本，但是降低了固件版本，机器会出现扫描空白的问题，没办法测试低版本打印正不正常。</P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P>还有相同网络环境、驱动、文件类型等，有一台<STRONG><SPAN>E77830</SPAN></STRONG>也是更新了新版本（<SPAN>Jade_20210914_2503163_014934_V6.A1.10.29.64911.1.signed.bdl</SPAN>）的固件（其他的问题报修后维修站给的）机器随后就出现跟<STRONG><SPAN>E78330</SPAN></STRONG>同样的问题、同样的报错。目前已经降级到<SPAN>2021</SPAN>年<SPAN>4</SPAN>月份左右的固件了，暂时没有问题。<STRONG>不知道这个问题到底和固件有没有关系</STRONG>。</P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P>驱动由打印服务器管理，都是一个版本的：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___9-1645782055280.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70158i72DC57E086B3CBAD/image-size/medium?v=v2&amp;px=400" role="button" title="___9-1645782055280.png" alt="___9-1645782055280.png" /></span></P><P>&nbsp;</P><P><SPAN>&nbsp;</SPAN></P><P>以上是我遇到的问题，能帮我解决吗?</P><P>&nbsp;</P><P>需要其他信息可以联系我：1769984203@qq.com&nbsp; tel:17380192100</P> Fri, 25 Feb 2022 09:43:28 GMT _绝忆_ 2022-02-25T09:43:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/E78330-da-yin-ren-wu-xian-shi-zheng-zai-zhong-duan-ren-wu-ka-qi-qu-xiao-bu-le-3tai-ji-qi-dou-you-tong-yang-de-wen-ti/m-p/1147133#M255310 <P><STRONG><SPAN>3</SPAN>台<SPAN>E77830</SPAN>打印图片和<SPAN>excel</SPAN>文件时，打印任务会卡起、取消不了 只能关机重启。事件记录能看到对应的报错 从安装打印机以来此问题不间断出现（<SPAN>.2021</SPAN>年<SPAN>10</SPAN>月份）</STRONG></P><P><SPAN>&nbsp;</SPAN></P><P>表现为下图：</P><P><SPAN>&nbsp;</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___0-1645782055171.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70151iDBEF976D943F7B10/image-size/medium?v=v2&amp;px=400" role="button" title="___0-1645782055171.jpeg" alt="___0-1645782055171.jpeg" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___1-1645782055201.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70150i99C9F24210710147/image-size/medium?v=v2&amp;px=400" role="button" title="___1-1645782055201.jpeg" alt="___1-1645782055201.jpeg" /></span></P><P>&nbsp;</P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P>重新安装低版本的固件，安装了就报相同的错误：</P><P><SPAN>&nbsp;</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___2-1645782055205.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70149iE907FC71D9897A1D/image-size/medium?v=v2&amp;px=400" role="button" title="___2-1645782055205.png" alt="___2-1645782055205.png" /></span></P><P>&nbsp;</P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P>查看<STRONG>事件记录页</STRONG>能看到<STRONG>固定</STRONG>的两条报错信息：</P><P><SPAN>&nbsp;</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___3-1645782055218.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70153i2D3A86BF3008E161/image-size/medium?v=v2&amp;px=400" role="button" title="___3-1645782055218.png" alt="___3-1645782055218.png" /></span></P><P>&nbsp;</P><P>对应的最近作业日志（<SPAN>2022-2-25</SPAN>）：</P><P><SPAN>&nbsp;</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___4-1645782055221.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70152i2F9385B55C040B31/image-size/medium?v=v2&amp;px=400" role="button" title="___4-1645782055221.png" alt="___4-1645782055221.png" /></span></P><P>&nbsp;</P><P><SPAN>&nbsp;</SPAN></P><P>这台是最新固件，每天都会报错：</P><P><SPAN>&nbsp;</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___5-1645782055233.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70154i6B128C1FA62C0553/image-size/medium?v=v2&amp;px=400" role="button" title="___5-1645782055233.png" alt="___5-1645782055233.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___6-1645782055246.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70155iAAD171FB105FA95A/image-size/medium?v=v2&amp;px=400" role="button" title="___6-1645782055246.png" alt="___6-1645782055246.png" /></span></P><P>&nbsp;</P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P>之前的固件报错信息几乎同时出现，只相差几分钟。如下图：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___7-1645782055266.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70157i965BF6FB11C66699/image-size/medium?v=v2&amp;px=400" role="button" title="___7-1645782055266.png" alt="___7-1645782055266.png" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___8-1645782055278.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70156i1FEEC11CB479E1F5/image-size/medium?v=v2&amp;px=400" role="button" title="___8-1645782055278.png" alt="___8-1645782055278.png" /></span></P><P>&nbsp;</P><P><SPAN>&nbsp;</SPAN></P><P>更新了新版固件（<SPAN>250342_000324</SPAN>）后，<SPAN>61.00.06</SPAN>错误出现就很少了。只有一台机器有报错。</P><P>同时也尝试了降低固件版本，但是降低了固件版本，机器会出现扫描空白的问题，没办法测试低版本打印正不正常。</P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P>还有相同网络环境、驱动、文件类型等，有一台<STRONG><SPAN>E77830</SPAN></STRONG>也是更新了新版本（<SPAN>Jade_20210914_2503163_014934_V6.A1.10.29.64911.1.signed.bdl</SPAN>）的固件（其他的问题报修后维修站给的）机器随后就出现跟<STRONG><SPAN>E78330</SPAN></STRONG>同样的问题、同样的报错。目前已经降级到<SPAN>2021</SPAN>年<SPAN>4</SPAN>月份左右的固件了，暂时没有问题。<STRONG>不知道这个问题到底和固件有没有关系</STRONG>。</P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P>驱动由打印服务器管理，都是一个版本的：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___9-1645782055280.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70158i72DC57E086B3CBAD/image-size/medium?v=v2&amp;px=400" role="button" title="___9-1645782055280.png" alt="___9-1645782055280.png" /></span></P><P>&nbsp;</P><P><SPAN>&nbsp;</SPAN></P><P>以上是我遇到的问题，能帮我解决吗?</P><P>&nbsp;</P><P>需要其他信息可以联系我：1769984203@qq.com&nbsp; tel:17380192100</P> Fri, 25 Feb 2022 09:43:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/E78330-da-yin-ren-wu-xian-shi-zheng-zai-zhong-duan-ren-wu-ka-qi-qu-xiao-bu-le-3tai-ji-qi-dou-you-tong-yang-de-wen-ti/m-p/1147133#M255310 _绝忆_ 2022-02-25T09:43:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/E78330-da-yin-ren-wu-xian-shi-zheng-zai-zhong-duan-ren-wu-ka-qi-qu-xiao-bu-le-3tai-ji-qi-dou-you-tong-yang-de-wen-ti/m-p/1147137#M255312 <P>您好</P><P>2点的问题,&nbsp;第一就是确44.03的报错.,传真有问题.</P><P>确认一下传真口,是否连接了电话线</P><P>因为打印机的传真卡是模拟信号,不支持光纤猫分出来的数字的电话线,&nbsp;所以线不连接电话线,测试一下.</P><P>&nbsp;</P><P>第2个报错是&nbsp;主板与引擎之间的通讯断开.如果降低了固件,这个并没有报错了,说明硬件本身没问题,</P><P>网络连接,打印的时候才报错,&nbsp;看一下驱动的端口,选择的是什么&nbsp;如果是WSD或者是NPI之类的软口</P><P>添加端口--standard&nbsp;tcp/ip--新端口,输入打印机ip,&nbsp;绑定ip来打印试试.</P><P>如果已经是ip地址的端口.打印也是报错,&nbsp;就需要考虑最新的固件有问题了.</P><P>&nbsp;</P> Fri, 25 Feb 2022 09:56:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/E78330-da-yin-ren-wu-xian-shi-zheng-zai-zhong-duan-ren-wu-ka-qi-qu-xiao-bu-le-3tai-ji-qi-dou-you-tong-yang-de-wen-ti/m-p/1147137#M255312 双鱼座鲨鱼 2022-02-25T09:56:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/E78330-da-yin-ren-wu-xian-shi-zheng-zai-zhong-duan-ren-wu-ka-qi-qu-xiao-bu-le-3tai-ji-qi-dou-you-tong-yang-de-wen-ti/m-p/1147188#M255321 <P>你好</P><P>上面的两个报错，<STRONG>只在打印出问题时才有对应的报错</STRONG>。此型号机器上是<STRONG>没有电话线接口</STRONG>的。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___0-1645831591757.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70171i0CEC6347FA3F3A04/image-size/medium?v=v2&amp;px=400" role="button" title="___0-1645831591757.png" alt="___0-1645831591757.png" /></span></P><P>机器也没有使用和启用传真功能</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___1-1645831734663.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70172i4D9CB5E87AD36AE5/image-size/medium?v=v2&amp;px=400" role="button" title="___1-1645831734663.png" alt="___1-1645831734663.png" /></span></P><P>电脑打印机都在一个域，打印机添加在一台windows server打印服务器上，全部用户都是通过<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___2-1645832023350.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70173iF10584486860654F/image-size/medium?v=v2&amp;px=400" role="button" title="___2-1645832023350.png" alt="___2-1645832023350.png" /></span>&nbsp;此方法添加。</P><P>&nbsp;</P><P>&nbsp;</P><P>端口都是这样的：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="___3-1645832139251.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70174i77F4B8A737E8886C/image-size/medium?v=v2&amp;px=400" role="button" title="___3-1645832139251.png" alt="___3-1645832139251.png" /></span></P><P>打印机的IP全部都是固定的。</P><P>这种方式也还需要绑定IP添加吗？如果我能提供机器的诊断调试数据，能帮我确定问题出在哪吗？</P><P>&nbsp;</P> Fri, 25 Feb 2022 23:42:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/E78330-da-yin-ren-wu-xian-shi-zheng-zai-zhong-duan-ren-wu-ka-qi-qu-xiao-bu-le-3tai-ji-qi-dou-you-tong-yang-de-wen-ti/m-p/1147188#M255321 _绝忆_ 2022-02-25T23:42:58Z