https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M1219nf-sao-miao-wen-ti/m-p/1147342#M255341 <P>打印机能使用，但是扫描功能不能使用。下载问题检查工具，提示问题如图中，哪位工程师能帮忙解决下这个问题。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70210i1B91C30AAF3F7984/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="1.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70212i401C08D0F741B3E7/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="2.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70211iAB3836A17880CC39/image-size/large?v=v2&amp;px=999" role="button" title="3.png" alt="3.png" /></span></P> Sun, 27 Feb 2022 10:30:22 GMT 小白2022 2022-02-27T10:30:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M1219nf-sao-miao-wen-ti/m-p/1147342#M255341 <P>打印机能使用，但是扫描功能不能使用。下载问题检查工具，提示问题如图中，哪位工程师能帮忙解决下这个问题。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70210i1B91C30AAF3F7984/image-size/large?v=v2&amp;px=999" role="button" title="1.png" alt="1.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70212i401C08D0F741B3E7/image-size/large?v=v2&amp;px=999" role="button" title="2.png" alt="2.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="3.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70211iAB3836A17880CC39/image-size/large?v=v2&amp;px=999" role="button" title="3.png" alt="3.png" /></span></P> Sun, 27 Feb 2022 10:30:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M1219nf-sao-miao-wen-ti/m-p/1147342#M255341 小白2022 2022-02-27T10:30:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M1219nf-sao-miao-wen-ti/m-p/1147807#M255415 <P>您好</P><P>优先测试复印,确认硬件是否正常</P><P>如果硬件没问题,&nbsp;就考虑2点&nbsp; &nbsp; 驱动/系统&nbsp; &nbsp;或者是通讯,也就是连接</P><P>&nbsp;</P><P><A href="https://support.hp.com/cn-zh/drivers/selfservice/swdetails/hp-laserjet-pro-m1213nf-m1219nf-multifunction-printer-series/5071505/swItemId/Im-80811-9" target="_blank">https://support.hp.com/cn-zh/drivers/selfservice/swdetails/hp-laserjet-pro-m1213nf-m1219nf-multifunction-printer-series/5071505/swItemId/Im-80811-9</A></P><P>下载这个全功能驱动来安装.安装之前退出杀毒.360.管家一类的防护性软件,再来测试.</P><P>&nbsp;</P><P>如果重新安装后,找不到扫描仪,&nbsp;更换usb/网络,连接来测试.排除通讯的问题.</P> Tue, 01 Mar 2022 05:38:50 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M1219nf-sao-miao-wen-ti/m-p/1147807#M255415 双鱼座鲨鱼 2022-03-01T05:38:50Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M1219nf-sao-miao-wen-ti/m-p/1147842#M255430 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2022_0-1646117226282.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/70304iFC1FE7636444B310/image-size/medium?v=v2&amp;px=400" role="button" title="2022_0-1646117226282.png" alt="2022_0-1646117226282.png" /></span></P><P>&nbsp;</P> Tue, 01 Mar 2022 06:49:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M1219nf-sao-miao-wen-ti/m-p/1147842#M255430 小白2022 2022-03-01T06:49:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M1219nf-sao-miao-wen-ti/m-p/1147845#M255431 <P>回复： 下载了驱动，并退出了360，安装驱动时出现如图情况，就没有下一步了。换了令一条线也是一样。但是线可以进行打印的，就是扫描用不了。</P> Tue, 01 Mar 2022 06:53:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M1219nf-sao-miao-wen-ti/m-p/1147845#M255431 小白2022 2022-03-01T06:53:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M1219nf-sao-miao-wen-ti/m-p/1148011#M255466 <P>您好</P><P>排除掉线路问题,查看一下设备管理器,&nbsp;重新插拔数据线,识别的是什么设备,把出现的选项,都卸载掉,然后拔掉数据线,重新运行驱动,提示连接的时候,插入数据线,&nbsp;台式电脑的话,连接到主机背后,不要接在前置U口.</P><P>&nbsp;</P><P>如果还是无法通过,优先更换其他电脑</P><P>如果没有其他电脑,更换网络连接,&nbsp;跳过usb识别的问题,</P> Wed, 02 Mar 2022 02:48:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-M1219nf-sao-miao-wen-ti/m-p/1148011#M255466 双鱼座鲨鱼 2022-03-02T02:48:03Z