https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-wu-fa-lian-wang-bu-neng-sao-miao/m-p/1153628#M256528 <P>同一个网络内,其他电脑,目前还正常,&nbsp;考虑的还是当前的电脑系统和软件本身</P><P>建议卸载驱动,重新安装一遍hp&nbsp;samrt再来测试.</P> Mon, 28 Mar 2022 03:44:39 GMT 双鱼座鲨鱼 2022-03-28T03:44:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-wu-fa-lian-wang-bu-neng-sao-miao/m-p/1116543#M248815 <P>电脑联网正常，可以打印，打印机打印复印功能正常。但HP smart无法联网，不能进行扫描操作。如图。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hp报错.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/63462iDAFDD21CA794A1A8/image-size/large?v=v2&amp;px=999" role="button" title="hp报错.png" alt="hp报错.png" /></span></P> Wed, 22 Sep 2021 11:30:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-wu-fa-lian-wang-bu-neng-sao-miao/m-p/1116543#M248815 ananananxxxx 2021-09-22T11:30:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-wu-fa-lian-wang-bu-neng-sao-miao/m-p/1116673#M248846 <P>您 好</P><P>请问您 的打印是直接上网（连接internet）还是通过vpn代理上网？</P><P>其它电脑是否可以打开hp smart应用？</P><P>麻烦您 具体测试一下，谢谢。</P> Thu, 23 Sep 2021 03:32:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-wu-fa-lian-wang-bu-neng-sao-miao/m-p/1116673#M248846 双鱼座鲨鱼 2021-09-23T03:32:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-wu-fa-lian-wang-bu-neng-sao-miao/m-p/1116696#M248849 <P>打印机和电脑均是通过WiFi无线网络上网的，目前无其他电脑可进行测试。</P> Thu, 23 Sep 2021 04:08:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-wu-fa-lian-wang-bu-neng-sao-miao/m-p/1116696#M248849 ananananxxxx 2021-09-23T04:08:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-wu-fa-lian-wang-bu-neng-sao-miao/m-p/1117031#M248938 <P>您 好</P><P>建议您 重新安装打印机完整版驱动测试。</P><P>如果问题依旧，建议更换其它电脑测试。</P><P>谢谢</P> Fri, 24 Sep 2021 08:08:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-wu-fa-lian-wang-bu-neng-sao-miao/m-p/1117031#M248938 双鱼座鲨鱼 2021-09-24T08:08:43Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-wu-fa-lian-wang-bu-neng-sao-miao/m-p/1153376#M256485 <P>您好 还在吗？我现在遇到了同样的问题 印表机打印一切正常 但是却无法扫瞄 甚至连耗材馀粮都看不到 想问一下应该怎么办。</P><P>我是用无线网路连结打印的</P><P>第一張圖：列印正常 第二張圖：無法看到耗材餘糧 第三張圖 無法打印<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="螢幕截圖 2022-03-26 下午8.33.21.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/71402iFF50A59E12C45F9E/image-size/large?v=v2&amp;px=999" role="button" title="螢幕截圖 2022-03-26 下午8.33.21.png" alt="螢幕截圖 2022-03-26 下午8.33.21.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="螢幕截圖 2022-03-26 下午8.33.30.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/71404iA8E86830B9808177/image-size/large?v=v2&amp;px=999" role="button" title="螢幕截圖 2022-03-26 下午8.33.30.png" alt="螢幕截圖 2022-03-26 下午8.33.30.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="螢幕截圖 2022-03-26 下午8.34.12.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/71403i3495020BAD35472D/image-size/large?v=v2&amp;px=999" role="button" title="螢幕截圖 2022-03-26 下午8.34.12.png" alt="螢幕截圖 2022-03-26 下午8.34.12.png" /></span></P> Sat, 26 Mar 2022 12:36:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-wu-fa-lian-wang-bu-neng-sao-miao/m-p/1153376#M256485 Andy狗蛋牛排 2022-03-26T12:36:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-wu-fa-lian-wang-bu-neng-sao-miao/m-p/1153379#M256486 <P>我用了其他电脑试了一下 其他电脑连结同样的网路 但却能扫描</P> Sat, 26 Mar 2022 12:38:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-wu-fa-lian-wang-bu-neng-sao-miao/m-p/1153379#M256486 Andy狗蛋牛排 2022-03-26T12:38:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-wu-fa-lian-wang-bu-neng-sao-miao/m-p/1153381#M256487 <P>這邊是補充照片<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="螢幕截圖 2022-03-26 下午8.39.42.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/71405iAE33B6144A2E12F9/image-size/large?v=v2&amp;px=999" role="button" title="螢幕截圖 2022-03-26 下午8.39.42.png" alt="螢幕截圖 2022-03-26 下午8.39.42.png" /></span></P> Sat, 26 Mar 2022 12:40:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-wu-fa-lian-wang-bu-neng-sao-miao/m-p/1153381#M256487 Andy狗蛋牛排 2022-03-26T12:40:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-wu-fa-lian-wang-bu-neng-sao-miao/m-p/1153628#M256528 <P>同一个网络内,其他电脑,目前还正常,&nbsp;考虑的还是当前的电脑系统和软件本身</P><P>建议卸载驱动,重新安装一遍hp&nbsp;samrt再来测试.</P> Mon, 28 Mar 2022 03:44:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-wu-fa-lian-wang-bu-neng-sao-miao/m-p/1153628#M256528 双鱼座鲨鱼 2022-03-28T03:44:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-wu-fa-lian-wang-bu-neng-sao-miao/m-p/1153637#M256535 <P>現在其他電腦也不行了，可以打印 但無法掃瞄 顯示無法聯網</P><P>&nbsp;</P> Mon, 28 Mar 2022 04:03:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-wu-fa-lian-wang-bu-neng-sao-miao/m-p/1153637#M256535 Andy狗蛋牛排 2022-03-28T04:03:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-wu-fa-lian-wang-bu-neng-sao-miao/m-p/1153877#M256590 <P>如果所有电脑均无法扫描.建议重启路由器,然后卸载hp&nbsp;samrt&nbsp;重新来安装一遍测试.</P><P>如果还是不行,换个WIFI来测试,</P><P>建议手机开热点,当作WIFI&nbsp; ,电脑与打印机都连接手机热点,&nbsp;然后重新安装hp&nbsp;samrt&nbsp;排除WIFI自身的问题.</P> Tue, 29 Mar 2022 02:15:55 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-smart-wu-fa-lian-wang-bu-neng-sao-miao/m-p/1153877#M256590 双鱼座鲨鱼 2022-03-29T02:15:55Z