https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1162045#M258144 <P>您好</P><P>从故障现象来看，应该和打印头有关。</P><P>如果清洁无效，建议及时维修中心具体检测一下。</P><P>给您带来不便，敬请谅解。</P> Mon, 09 May 2022 07:24:51 GMT 双鱼座鲨鱼 2022-05-09T07:24:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1142455#M254357 <P>黄色打出来是红色。打诊断页也是，黄色那块打出来是红色。墨盒都是9成满。清洗了若干次打印头，依然不管用。不知道什么原因，打过400客服，给我的操作就是清洗打印头，但不管用。打印黄色是红色，实在不知道咋办了</P> Sat, 29 Jan 2022 07:50:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1142455#M254357 buzaimaihuipule 2022-01-29T07:50:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1142467#M254359 <P>您好</P><P>麻烦您打开hp smart--打印机设置，如下图：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1643445340234.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/69215iADD3E95BB835DC98/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1643445340234.png" alt="_0-1643445340234.png" /></span></P><P>然后打印质量页，发图片给我，谢谢。</P><P>&nbsp;</P> Sat, 29 Jan 2022 08:40:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1142467#M254359 双鱼座鲨鱼 2022-01-29T08:40:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1142471#M254360 <P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="buzaimaihuipule_0-1643446315201.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/69217i274E8C04EB868359/image-size/medium?v=v2&amp;px=400" role="button" title="buzaimaihuipule_0-1643446315201.jpeg" alt="buzaimaihuipule_0-1643446315201.jpeg" /></span></P><P>&nbsp;</P> Sat, 29 Jan 2022 08:52:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1142471#M254360 buzaimaihuipule 2022-01-29T08:52:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1142558#M254371 <P>您好</P><P>目前来看，黑色打印头完全堵塞。</P><P>如果清洁无效，建议联系维修中心处理。</P><P>这是维修中心查询链接：<A href="http://support.hpicss.com/ascindex_detail.aspx" target="_blank">http://support.hpicss.com/ascindex_detail.aspx</A><BR />给您带来不带，敬请谅解</P> Sat, 29 Jan 2022 22:48:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1142558#M254371 双鱼座鲨鱼 2022-01-29T22:48:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1142592#M254383 <P>不是呀，黑色正常的呢，就是黄色打出来是红色。。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="buzaimaihuipule_0-1643509995216.jpeg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/69243i0736AA808B181379/image-size/medium?v=v2&amp;px=400" role="button" title="buzaimaihuipule_0-1643509995216.jpeg" alt="buzaimaihuipule_0-1643509995216.jpeg" /></span></P><P>&nbsp;</P> Sun, 30 Jan 2022 02:33:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1142592#M254383 buzaimaihuipule 2022-01-30T02:33:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1142593#M254384 <P>您好</P><P>如果确认没有加错墨水，建议联系维修中心具体检测打印机。</P><P>&nbsp;</P> Sun, 30 Jan 2022 02:42:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1142593#M254384 双鱼座鲨鱼 2022-01-30T02:42:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1161869#M258108 去检测点检查后，更换了新的打印头，好了。到今天2个月，又坏了，还是同样的毛病，黄色打出来是红色，是否有其他什么问题导致的呢 Sun, 08 May 2022 03:42:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1161869#M258108 buzaimaihuipule 2022-05-08T03:42:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1162045#M258144 <P>您好</P><P>从故障现象来看，应该和打印头有关。</P><P>如果清洁无效，建议及时维修中心具体检测一下。</P><P>给您带来不便，敬请谅解。</P> Mon, 09 May 2022 07:24:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1162045#M258144 双鱼座鲨鱼 2022-05-09T07:24:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237252#M274469 <P>我也碰到了同样的问题，黄色的打出来是橙色，不知道楼主的问题解决了吗？</P> Mon, 12 Jun 2023 01:52:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237252#M274469 苍澜 2023-06-12T01:52:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237255#M274471 <P>您好</P><P>请在hp smart中打印质量页</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1686535138969.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/92433iFEEA3A7EF8F71851/image-size/large?v=v2&amp;px=999" role="button" title="_0-1686535138969.png" alt="_0-1686535138969.png" /></span></P><P>然后发图片给我，以便确认问题，谢谢。</P> Mon, 12 Jun 2023 01:59:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237255#M274471 双鱼座鲨鱼 2023-06-12T01:59:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237421#M274517 <P>打印质量页可以看一下三楼图片，我的机器打出来的颜色错误和三楼图片一模一样<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Scan.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/92472i641E8BEF10E90CA1/image-size/large?v=v2&amp;px=999" role="button" title="Scan.jpg" alt="Scan.jpg" /></span></P> Mon, 12 Jun 2023 12:42:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237421#M274517 苍澜 2023-06-12T12:42:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237509#M274542 <P>您好</P><P>从打印效果来看，不存在堵头和串色。</P><P>很可能是注墨时注错了颜色。</P><P>建议联系维修中心具体检测一下，这是维修中心查询链接：<BR /><A href="https://support.hp.com/cn-zh/document/c04570895" target="_blank">https://support.hp.com/cn-zh/document/c04570895</A><BR />给您带来不带，敬请谅解。</P> Tue, 13 Jun 2023 05:22:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237509#M274542 双鱼座鲨鱼 2023-06-13T05:22:35Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237540#M274550 <P>我的问题和楼主的一模一样，并且原来打出来的颜色是没有问题的，如果注错了颜色，那一开始颜色就应该出错，而这问题是用了一年多以后才出现的问题，这期间硬件是没有变化的，但是因为开了自动更新，所以固件被更新过了，也只有固件有变化，所以怀疑是更新的固件不适配原机器才会有这样的问题，附原固件打出来的质量诊断页<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Scan1.jpg" style="width: 566px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/92493i0C88956300C5E432/image-size/large?v=v2&amp;px=999" role="button" title="Scan1.jpg" alt="Scan1.jpg" /></span></P> Tue, 13 Jun 2023 07:02:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237540#M274550 苍澜 2023-06-13T07:02:43Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237543#M274551 <P>您好</P><P>感谢反馈</P><P>请帮忙提供一下当前固件信息和打印偏色时的固件信息。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1686640383322.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/92495iA5BF7B4F7E74ACF9/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1686640383322.png" alt="_0-1686640383322.png" /></span></P><P>同时，请帮忙提供恢复固件方法，谢谢。</P><P>&nbsp;</P> Tue, 13 Jun 2023 07:15:09 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237543#M274551 双鱼座鲨鱼 2023-06-13T07:15:09Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237613#M274558 <P>原固件打的质量页图是以前打的我找出来贴上的，墨水肯定没上错的，一开始打是正常的，固件版本图上能看到，现在的怀疑有问题的是最新固件，就是打印机自动更新的官网最后一个固件版本，打印机型号是smart tank 518</P><P>&nbsp;</P> Tue, 13 Jun 2023 13:08:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237613#M274558 苍澜 2023-06-13T13:08:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237618#M274560 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="这是原楼主贴出来的打印图" style="width: 300px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/92520iEB1E7B7EF28B975E/image-size/large?v=v2&amp;px=999" role="button" title="a.jpeg" alt="这是原楼主贴出来的打印图" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">这是原楼主贴出来的打印图</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="这是刚刚才打出来的状态报告" style="width: 566px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/92521i3C9C29942F33114E/image-size/large?v=v2&amp;px=999" role="button" title="Scan2.jpg" alt="这是刚刚才打出来的状态报告" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">这是刚刚才打出来的状态报告</span></span></P><P>第一张是楼主贴出来的状态报告，第二张是我刚刚打出来的，对比两张图可以看出来是同一个问题，是不是这意味着这可能不是打印机本身机械的错误而是软件出了问题</P> Tue, 13 Jun 2023 13:24:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237618#M274560 苍澜 2023-06-13T13:24:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237625#M274563 <P>您好</P><P>刚才我先打印机固件升级至最新版本，打印状态页效果依旧正常。</P><P>如下图：</P><P>左升级前，右升级后</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1686664577351.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/92522i2E1BAF0E2369554A/image-size/large?v=v2&amp;px=999" role="button" title="_0-1686664577351.png" alt="_0-1686664577351.png" /></span></P><P>&nbsp;</P> Tue, 13 Jun 2023 13:57:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237625#M274563 双鱼座鲨鱼 2023-06-13T13:57:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237637#M274566 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20230613_223628[1].jpg" style="width: 360px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/92526i0EB81846F762F6AD/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20230613_223628[1].jpg" alt="IMG_20230613_223628[1].jpg" /></span></P><P>这是刚从墨盒中取的墨水颜色，左边是品红，右边是黄色，都没有问题，打印错误跟墨水是没有关系的，前面看楼主的帖子，出的问题在更换打印头以后不久又出现了同样的错误</P> Tue, 13 Jun 2023 14:42:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237637#M274566 苍澜 2023-06-13T14:42:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237639#M274567 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1686667570611.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/92527i0570520A3286807A/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1686667570611.png" alt="_0-1686667570611.png" /></span></P><P>这是7楼的帖子，在更换打印头之后又出现了同样的错误，和我出现的错误也完全一样，说明这是一个可以重现的问题</P><P>&nbsp;</P> Tue, 13 Jun 2023 14:47:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237639#M274567 苍澜 2023-06-13T14:47:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237676#M274580 <P>您好</P><P>感谢配合</P><P>1 建议先复位打印机</P><P>2 使用最新固件，重新打印状态页和质量页，发图片给我</P><P>3 如果问题依旧，建议对机器做nvram后，再重新测试</P><P>方法：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1686707540879.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/92534i8AA5B4A259ABA478/image-size/large?v=v2&amp;px=999" role="button" title="_0-1686707540879.png" alt="_0-1686707540879.png" /></span></P><P>谢谢</P><P>&nbsp;</P> Wed, 14 Jun 2023 01:52:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank-518-huang-se-da-chu-lai-shi-hong-se/m-p/1237676#M274580 双鱼座鲨鱼 2023-06-14T01:52:41Z