https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-cuo-wu-sao-miao-ruan-jian-da-bu-kai/m-p/1164152#M258458 <P>您好</P><P>建议您先确认一下连接方式</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1652842810607.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73869i6846B8BCF1CC31EF/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1652842810607.png" alt="_0-1652842810607.png" /></span></P><P>看下报告中有无打印机的无线相关设置，比如是否获取到IP等</P><P>如有网络，看到IP，可以确认ping通，直接卸载驱动重装尝试</P><P>如无网络，建议确认USB线连接稳定，卸载驱动重装尝试</P><P>ping的操作如下——win+R打开运行——运行中输入cmd回车打开命令提示符——输入ping 打印机IP回车（如ping 192.168.1.1，IP用您的打印机IP替换，ping和IP之间有个空格），此反馈可以确认网络是否连通</P> Wed, 18 May 2022 03:03:15 GMT 双鱼座鲨鱼 2022-05-18T03:03:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-cuo-wu-sao-miao-ruan-jian-da-bu-kai/m-p/1163103#M258302 <P>打印机一开始显示未连接，后来调了调变成脱机，现在打印文件出现的状态是错误；同时，打印机在电脑上安装的扫描软件打不开</P> Fri, 13 May 2022 01:52:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-cuo-wu-sao-miao-ruan-jian-da-bu-kai/m-p/1163103#M258302 精彩绝伦 2022-05-13T01:52:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-cuo-wu-sao-miao-ruan-jian-da-bu-kai/m-p/1163122#M258306 <P>您好</P><P>请问您的打印机是什么型号的？</P><P>打印机和电脑是通过什么方式连接的？</P><P>麻烦您具体说明一下遇到的问题，以便帮助到您，谢谢。</P> Fri, 13 May 2022 02:25:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-cuo-wu-sao-miao-ruan-jian-da-bu-kai/m-p/1163122#M258306 双鱼座鲨鱼 2022-05-13T02:25:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-cuo-wu-sao-miao-ruan-jian-da-bu-kai/m-p/1163124#M258307 <P>打印机是M233dw的，在学校办公室，好像插着线，又好像是无线网，点击配置端口也出来超时，要重试；打开word点击打印显示状态错误，然后打印出来 “错误-正在打印”，感觉是电脑和打印机连不上</P> Fri, 13 May 2022 02:28:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-cuo-wu-sao-miao-ruan-jian-da-bu-kai/m-p/1163124#M258307 精彩绝伦 2022-05-13T02:28:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-cuo-wu-sao-miao-ruan-jian-da-bu-kai/m-p/1164152#M258458 <P>您好</P><P>建议您先确认一下连接方式</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1652842810607.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/73869i6846B8BCF1CC31EF/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1652842810607.png" alt="_0-1652842810607.png" /></span></P><P>看下报告中有无打印机的无线相关设置，比如是否获取到IP等</P><P>如有网络，看到IP，可以确认ping通，直接卸载驱动重装尝试</P><P>如无网络，建议确认USB线连接稳定，卸载驱动重装尝试</P><P>ping的操作如下——win+R打开运行——运行中输入cmd回车打开命令提示符——输入ping 打印机IP回车（如ping 192.168.1.1，IP用您的打印机IP替换，ping和IP之间有个空格），此反馈可以确认网络是否连通</P> Wed, 18 May 2022 03:03:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-zhuang-tai-cuo-wu-sao-miao-ruan-jian-da-bu-kai/m-p/1164152#M258458 双鱼座鲨鱼 2022-05-18T03:03:15Z