https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-bao-cun-shi-yi-zhi-ka-zai-bao-cun-dui-hua-kuang/m-p/1177010#M260802 <P>您好</P><P>可以先将扫描分辨率调整到最低后，重新打开hp scan测试扫描。</P><P>如果问题依旧，可尝试通过windows传真和扫描再测试一下。</P><P>谢谢</P> Tue, 26 Jul 2022 06:51:39 GMT 双鱼座鲨鱼 2022-07-26T06:51:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-bao-cun-shi-yi-zhi-ka-zai-bao-cun-dui-hua-kuang/m-p/1176942#M260784 <P><SPAN>扫描文件后无法保存。点击保存时一直卡在正在保存对话框。点击取消后，保存操作已取消对话框滚动条一直滚动，但是无法取消。如果通过系统管理器取消扫描后，文件又得重新扫描。（扫描一张图片后保存也有这个问题）</SPAN></P> Tue, 26 Jul 2022 02:19:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-bao-cun-shi-yi-zhi-ka-zai-bao-cun-dui-hua-kuang/m-p/1176942#M260784 MK_c 2022-07-26T02:19:40Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-bao-cun-shi-yi-zhi-ka-zai-bao-cun-dui-hua-kuang/m-p/1176946#M260785 <P>您好</P><P>请先测试复印功能是否正常？</P><P>同时请确认扫描使用的是hp scan还是windows传真和扫描？</P><P>扫描的分辨率是多少？</P><P>如果设备是网络连接，其它电脑扫描是否正常？</P><P>方便的话，请将扫描操作过程拍照，发图片给我，谢谢。</P> Tue, 26 Jul 2022 02:31:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-bao-cun-shi-yi-zhi-ka-zai-bao-cun-dui-hua-kuang/m-p/1176946#M260785 双鱼座鲨鱼 2022-07-26T02:31:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-bao-cun-shi-yi-zhi-ka-zai-bao-cun-dui-hua-kuang/m-p/1176950#M260786 <P>复印功能正常</P><P>扫描使用的是HP scan</P><P>扫描的分辨率是300</P><P>设备为本地连接</P><P>暂无操作过程图片</P><P>当出现问题的情况时，重启打印机后会恢复正常，但一段时间后又会无法保存（例如几小时后）</P> Tue, 26 Jul 2022 02:44:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-bao-cun-shi-yi-zhi-ka-zai-bao-cun-dui-hua-kuang/m-p/1176950#M260786 MK_c 2022-07-26T02:44:43Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-bao-cun-shi-yi-zhi-ka-zai-bao-cun-dui-hua-kuang/m-p/1177010#M260802 <P>您好</P><P>可以先将扫描分辨率调整到最低后，重新打开hp scan测试扫描。</P><P>如果问题依旧，可尝试通过windows传真和扫描再测试一下。</P><P>谢谢</P> Tue, 26 Jul 2022 06:51:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-bao-cun-shi-yi-zhi-ka-zai-bao-cun-dui-hua-kuang/m-p/1177010#M260802 双鱼座鲨鱼 2022-07-26T06:51:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-bao-cun-shi-yi-zhi-ka-zai-bao-cun-dui-hua-kuang/m-p/1363588#M311405 <P>是挺垃圾的，就一直卡在那，可以卡很久很久。</P> Fri, 10 Oct 2025 04:44:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-bao-cun-shi-yi-zhi-ka-zai-bao-cun-dui-hua-kuang/m-p/1363588#M311405 Wallace88 2025-10-10T04:44:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-bao-cun-shi-yi-zhi-ka-zai-bao-cun-dui-hua-kuang/m-p/1363603#M311414 <P>您好</P> <P>请先帮忙确认复印是否正常？</P> <P>同时，请提供扫描操作过程截图，以便确认问题，谢谢。</P> Fri, 10 Oct 2025 05:56:42 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-bao-cun-shi-yi-zhi-ka-zai-bao-cun-dui-hua-kuang/m-p/1363603#M311414 双鱼座鲨鱼 2025-10-10T05:56:42Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-bao-cun-shi-yi-zhi-ka-zai-bao-cun-dui-hua-kuang/m-p/1363604#M311415 <P>以前打印有时候不正常，你们帮我换了个打印驱动就好了。然后扫描我一直用200分辨率，大概会有5-10%的概率出现保存扫描件时卡住，今天就出现了，而且卡很久，结束扫描也没用，还是卡着。说尝试用windows扫描，但是windows扫描似乎没有自动选择曝光率的选项，扫出来很暗。我怀疑是不是我扫描驱动不行。我没有单独的扫描驱动。最好你们帮我装个单独的扫描驱动。</P> Fri, 10 Oct 2025 06:00:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-bao-cun-shi-yi-zhi-ka-zai-bao-cun-dui-hua-kuang/m-p/1363604#M311415 Wallace88 2025-10-10T06:00:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-bao-cun-shi-yi-zhi-ka-zai-bao-cun-dui-hua-kuang/m-p/1363605#M311416 <P>请问复印是否正常？</P> <P>hp mfp scan/hp app / hp smart 都不能扫描吗？</P> <P>&nbsp;</P> Fri, 10 Oct 2025 06:05:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-bao-cun-shi-yi-zhi-ka-zai-bao-cun-dui-hua-kuang/m-p/1363605#M311416 双鱼座鲨鱼 2025-10-10T06:05:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-bao-cun-shi-yi-zhi-ka-zai-bao-cun-dui-hua-kuang/m-p/1363606#M311417 <P>复印没出过问题，我用的是HP SMART电脑扫描，扫描也没问题啊，问题出在保存扫描件上。</P> Fri, 10 Oct 2025 06:07:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-bao-cun-shi-yi-zhi-ka-zai-bao-cun-dui-hua-kuang/m-p/1363606#M311417 Wallace88 2025-10-10T06:07:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-bao-cun-shi-yi-zhi-ka-zai-bao-cun-dui-hua-kuang/m-p/1363690#M311442 <P>您好</P> <P>请确认打印机固件版本是否已经升至最新？</P> <P>使用的扫描软件版本是否为最新？</P> <P>&nbsp;</P> Fri, 10 Oct 2025 11:43:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/sao-miao-wen-jian-bao-cun-shi-yi-zhi-ka-zai-bao-cun-dui-hua-kuang/m-p/1363690#M311442 双鱼座鲨鱼 2025-10-10T11:43:12Z