https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1188307#M263154 <P>哈哈，你这不是重复我得疑惑？</P><P>我要的是操作方法，因为它两个不是两个分别的WiFi，它是同一个WiFi两个不同的波段，一个2.4G，一个5G……不是说两个WiFi……</P><P>如果不在同一个WiFi，它怎么可能显示提问中，电脑显示打印机待机呢……</P><P>明明发了图片的……</P> Fri, 23 Sep 2022 07:44:36 GMT 妄语书生 2022-09-23T07:44:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1188091#M263087 <P>每次smart可以看到打印机已经联网，已经在备选的打印机中，但是一点击添加，就又显示打印机脱机，打印机未打开<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="d0a4bd1e1b88a4cceacdb3d3c9a1b08.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/79608i4232C9B1792C4FD7/image-size/large?v=v2&amp;px=999" role="button" title="d0a4bd1e1b88a4cceacdb3d3c9a1b08.jpg" alt="d0a4bd1e1b88a4cceacdb3d3c9a1b08.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="a2ed1aad9254297cd5053fe3328271f.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/79607iEE2AA78F1BEF65DA/image-size/large?v=v2&amp;px=999" role="button" title="a2ed1aad9254297cd5053fe3328271f.jpg" alt="a2ed1aad9254297cd5053fe3328271f.jpg" /></span></P> Thu, 22 Sep 2022 06:03:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1188091#M263087 妄语书生 2022-09-22T06:03:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1188100#M263094 <P>您好</P><P>请在打印机就绪时，同时按住打印机面板上的无线键和信息键，一秒后马上松手。</P><P>然后将打印出的配置页发图片给我，谢谢。</P> Thu, 22 Sep 2022 06:47:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1188100#M263094 双鱼座鲨鱼 2022-09-22T06:47:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1188128#M263104 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2fb599b9630eaabc58fa9a2d3d9b7f8.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/79616i6F4AD904106DC435/image-size/large?v=v2&amp;px=999" role="button" title="2fb599b9630eaabc58fa9a2d3d9b7f8.jpg" alt="2fb599b9630eaabc58fa9a2d3d9b7f8.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="d876c0a13df7b914279596a92eae3c4.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/79617i1E80359F48D3D71B/image-size/large?v=v2&amp;px=999" role="button" title="d876c0a13df7b914279596a92eae3c4.jpg" alt="d876c0a13df7b914279596a92eae3c4.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="16ab3379c783e6d2339305c71a97baf.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/79618i7CF3E250C6FF2F29/image-size/large?v=v2&amp;px=999" role="button" title="16ab3379c783e6d2339305c71a97baf.jpg" alt="16ab3379c783e6d2339305c71a97baf.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="e143ae429cd2c027c49dd1ebba4da3f.jpg" style="width: 450px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/79619i3584B035FE11B983/image-size/large?v=v2&amp;px=999" role="button" title="e143ae429cd2c027c49dd1ebba4da3f.jpg" alt="e143ae429cd2c027c49dd1ebba4da3f.jpg" /></span>是不是因为打印机连接的WiFi是Herbert1，但是电脑连接的是Herbert。 一个是电信的2.4G,一个是电信的5G，如果重新选择打印机连入Herbert，是不是就可以了，如何操作呢</P> Thu, 22 Sep 2022 09:11:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1188128#M263104 妄语书生 2022-09-22T09:11:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1188129#M263105 <P>回复到下方了</P> Thu, 22 Sep 2022 09:21:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1188129#M263105 妄语书生 2022-09-22T09:21:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1188279#M263143 <P>您好</P><P>建议打印机和电脑连接到同一个wifi（ssid）下，重新打开hp smart,重新测试，谢谢。</P> Fri, 23 Sep 2022 07:05:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1188279#M263143 双鱼座鲨鱼 2022-09-23T07:05:31Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1188307#M263154 <P>哈哈，你这不是重复我得疑惑？</P><P>我要的是操作方法，因为它两个不是两个分别的WiFi，它是同一个WiFi两个不同的波段，一个2.4G，一个5G……不是说两个WiFi……</P><P>如果不在同一个WiFi，它怎么可能显示提问中，电脑显示打印机待机呢……</P><P>明明发了图片的……</P> Fri, 23 Sep 2022 07:44:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1188307#M263154 妄语书生 2022-09-23T07:44:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1188877#M263245 <P>您好</P><P>请在电脑上打开一个浏览器，地址栏中输入打印机ip，回车。</P><P>确认电脑能否打印打印机的管理页。</P><P>如果可以，重新安装打印机完整版驱动测试即可。</P><P>如果打不开，网络问题可能性大，需要检查打印机所在网络。</P><P>&nbsp;</P> Mon, 26 Sep 2022 08:14:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1188877#M263245 双鱼座鲨鱼 2022-09-26T08:14:18Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1188984#M263288 已解决 Mon, 26 Sep 2022 14:21:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1188984#M263288 妄语书生 2022-09-26T14:21:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1371919#M314150 <P>我的电脑也是添加不了打印机，有线网络连接，打印机能列出显示联机，一添加就变离线，所有网络里的打印机都无法添加</P> Tue, 16 Dec 2025 08:31:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1371919#M314150 bg3mse 2025-12-16T08:31:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1371923#M314152 <P>您好</P> <P>请问您的打印机是什么型号的？</P> <P>同时，请打印打印机的网络配置页，发图片给我，以便确认问题，谢谢。</P> Tue, 16 Dec 2025 08:45:38 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1371923#M314152 双鱼座鲨鱼 2025-12-16T08:45:38Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1371924#M314153 <P>mfp m283fdn，电脑是win11系统</P> Tue, 16 Dec 2025 08:46:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1371924#M314153 bg3mse 2025-12-16T08:46:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1371926#M314154 <P>您好</P> <P>请删除当前电脑上安装的<SPAN>HP Color LaserJet Pro M283fdn驱动及软件。</SPAN></P> <P><SPAN>重启电脑并重新下载并安装HP Color LaserJet Pro M283fdn完整版驱动：</SPAN></P> <P><A href="https://ftp.hp.com/pub/softlib/software13/printers/LJ/M282-M285/Full_Webpack-44.11.2784-LJM282-M285_UW_4_1_Full_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/LJ/M282-M285/Full_Webpack-44.11.2784-LJM282-M285_UW_4_1_Full_Webpack.exe</A></P> <P>然后再重新打开hp smart，添加<SPAN>HP Color LaserJet Pro M283fdn测试，谢谢。</SPAN></P> Tue, 16 Dec 2025 08:50:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1371926#M314154 双鱼座鲨鱼 2025-12-16T08:50:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1371927#M314155 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="747fb5e365884885c83c9074f068435a.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129807i6BCD3CBB96B0D820/image-size/large?v=v2&amp;px=999" role="button" title="747fb5e365884885c83c9074f068435a.png" alt="747fb5e365884885c83c9074f068435a.png" /></span></P> Tue, 16 Dec 2025 08:51:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1371927#M314155 bg3mse 2025-12-16T08:51:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1371928#M314156 <P>试过这个程序，一样找不到打印机</P> Tue, 16 Dec 2025 08:52:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1371928#M314156 bg3mse 2025-12-16T08:52:40Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1371929#M314157 <P>您好</P> <P>请重新安装<SPAN>HP Color LaserJet Pro M283fdn完整版驱动后，再通过hp smart添加HP Color LaserJet Pro M283fdn，谢谢。</SPAN></P> <P>&nbsp;</P> Tue, 16 Dec 2025 08:54:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1371929#M314157 双鱼座鲨鱼 2025-12-16T08:54:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1371933#M314158 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="8870017d480389a64b8e482654af20b4.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129808iD22CF400EF0DADF7/image-size/large?v=v2&amp;px=999" role="button" title="8870017d480389a64b8e482654af20b4.png" alt="8870017d480389a64b8e482654af20b4.png" /></span></P> Tue, 16 Dec 2025 09:24:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1371933#M314158 bg3mse 2025-12-16T09:24:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1372067#M314211 <P>您好</P> <P>请复位打印机：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1765970897355.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/129857iE22A4AD2FBE61826/image-size/large?v=v2&amp;px=999" role="button" title="_0-1765970897355.png" alt="_0-1765970897355.png" /></span></P> <P>然后重新配置打印机，再重新安装打印机完整版驱动，重新通过hp smart添加打印机测试，谢谢。</P> Wed, 17 Dec 2025 11:28:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/hp-smart-bu-neng-tian-jia-da-yin-ji/m-p/1372067#M314211 双鱼座鲨鱼 2025-12-17T11:28:56Z