https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1200619#M265643 <P>您好</P><P>非常抱歉，最近hp服务器升级，会影响到部分打印机的云打印功能。</P><P>升级完成即可恢复使用。</P><P>给您带来不便，敬请谅解。</P> Mon, 21 Nov 2022 01:24:11 GMT 双鱼座鲨鱼 2022-11-21T01:24:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1200593#M265640 <P>打印机已正常连接无线网，无法通过面板或者hpweb里面的‘’打印信息页‘’让打印机打出二维码页面，按照网上说的换网络，固件更新最新，删除web服务等都进行了尝试，依然无法打出。</P><P>但是通过邮件发送到eprint邮箱就可以打印出发送的文档，现在不知道如何才能打印出信息页面，然后使用微信hp云打印</P> Sun, 20 Nov 2022 15:55:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1200593#M265640 力神 2022-11-20T15:55:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1200619#M265643 <P>您好</P><P>非常抱歉，最近hp服务器升级，会影响到部分打印机的云打印功能。</P><P>升级完成即可恢复使用。</P><P>给您带来不便，敬请谅解。</P> Mon, 21 Nov 2022 01:24:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1200619#M265643 双鱼座鲨鱼 2022-11-21T01:24:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1201332#M265853 <P>我不太清楚是不是hp服务器升级所影响，其他方法已经全试过了，服务器升级需要多长时间</P> Thu, 24 Nov 2022 05:17:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1201332#M265853 力神 2022-11-24T05:17:14Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1201338#M265856 <P>您好</P><P>非常抱歉，目前服务器仍处于升级状态，升级完成时间暂无法确认。</P><P>涉及到的云打印机器机型涉及dj2621。</P><P>给您带来不便，敬请谅解。</P> Thu, 24 Nov 2022 05:38:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1201338#M265856 双鱼座鲨鱼 2022-11-24T05:38:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1325493#M300812 <P>这个问题解决了吗，我最近一直尝试使用云打印，一直显示离线，解绑后就一直信息页打不出绑定的二维码</P> Thu, 09 Jan 2025 02:40:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1325493#M300812 憶偆 2025-01-09T02:40:31Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1325513#M300817 <P>您好</P> <P>目前该功能可以正常使用。</P> <P>请先检查打印机固件是否为最新版本。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1736391234946.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115755i49BE195419AB5F1B/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1736391234946.png" alt="_0-1736391234946.png" /></span></P> <P>然后将打印机恢复出厂设置：</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1736391282084.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115756iEDC6F633300A3DE9/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1736391282084.png" alt="_1-1736391282084.png" /></span></P> <P>然后重新通过手机配置打印机即可。</P> <P>具体方法可参考附件，谢谢。</P> Thu, 09 Jan 2025 02:57:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1325513#M300817 双鱼座鲨鱼 2025-01-09T02:57:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1325529#M300825 <P>经再次尝试，仍无法打印出微信绑定要用的二维码，也换到手机热点试过，都不行，打印出来的信息页都只有电子邮件地址。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="web服务概述.png" style="width: 718px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115761iC20D0AFD398852CB/image-size/large?v=v2&amp;px=999" role="button" title="web服务概述.png" alt="web服务概述.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="打印机版本.png" style="width: 728px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115760i8A0091A7F6F7405F/image-size/large?v=v2&amp;px=999" role="button" title="打印机版本.png" alt="打印机版本.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="打印机版本更新.png" style="width: 237px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115759i3EF7FE54429F6F86/image-size/large?v=v2&amp;px=999" role="button" title="打印机版本更新.png" alt="打印机版本更新.png" /></span></P> Thu, 09 Jan 2025 03:33:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1325529#M300825 憶偆 2025-01-09T03:33:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1325546#M300838 <P>您好</P> <P>麻烦拍照打印出的信息页，发图片给我。</P> <P>同时，建议重新更新打印机固件测试。</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1736400075206.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115763i0BEF0DBC1AB46988/image-size/large?v=v2&amp;px=999" role="button" title="_0-1736400075206.png" alt="_0-1736400075206.png" /></span></P> <P>谢谢</P> Thu, 09 Jan 2025 05:21:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1325546#M300838 双鱼座鲨鱼 2025-01-09T05:21:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1325553#M300841 <P>手动更新显示已是最新版，无法再更新</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="打印机信息页.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115766i9A2823B975A44363/image-size/large?v=v2&amp;px=999" role="button" title="打印机信息页.jpg" alt="打印机信息页.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="手动更新.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115765i9C3988A1922D0827/image-size/large?v=v2&amp;px=999" role="button" title="手动更新.png" alt="手动更新.png" /></span></P> Thu, 09 Jan 2025 05:32:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1325553#M300841 憶偆 2025-01-09T05:32:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1325582#M300855 <P>您好</P> <P>麻烦取下黑色墨盒，重新打印信息页，谢谢。</P> Thu, 09 Jan 2025 07:10:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1325582#M300855 双鱼座鲨鱼 2025-01-09T07:10:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1325585#M300857 <P>取下黑色墨盒后打印的，与之前的一样</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_20250109_151939.jpg" style="width: 1792px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/115776i9F08132405E11E80/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_20250109_151939.jpg" alt="IMG_20250109_151939.jpg" /></span></P><P> </P> Thu, 09 Jan 2025 07:20:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1325585#M300857 憶偆 2025-01-09T07:20:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1325594#M300862 <P>您好</P> <P>请按以下要求，调整打印机所在的路由环境后，重新连接打印机，重新测试。</P> <P>具体要求如下：</P> <P><SPAN>1 </SPAN>确认路由器是否支持双频，如果支持，关闭多频合一</P> <P><SPAN>2 </SPAN>打印机连接到<SPAN>2.4g </SPAN>网络，使用英文或英文<SPAN>+</SPAN>数字（不支持中文）</P> <P><SPAN>3 </SPAN>带宽调整为<SPAN>20M</SPAN></P> <P><SPAN>4 </SPAN>使用信道<SPAN>13</SPAN></P> <P><SPAN>5</SPAN>关闭<SPAN>wmm</SPAN>（如果找不到可忽略）</P> <P>如果问题依旧，建议联系维修中心具体检测打印机。</P> <P>给您带来不便，敬请谅解。</P> Thu, 09 Jan 2025 08:06:59 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2621wu-fa-da-yin-chu-xin-xi-ye/m-p/1325594#M300862 双鱼座鲨鱼 2025-01-09T08:06:59Z