https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1201411#M265884 <P>设置打印机的时候出现了问题，控制面板上一直显示“该HP软件正在设置您的打印机”，关机重启也是一样，一直在这个界面，打印和扫面功能都可以正常使用。尝试升级固件，升级时面板变化了，显示正在更新的画面，但是更新完之后又马上变成了“该HP软件正在设置您的打印机”，用web端重启设备也不行，说是打印机正在忙。现在非常头疼，想问问有没有朋友遇到同样的问题。</P> Thu, 24 Nov 2022 09:24:48 GMT 时之繁花 2022-11-24T09:24:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1201411#M265884 <P>设置打印机的时候出现了问题，控制面板上一直显示“该HP软件正在设置您的打印机”，关机重启也是一样，一直在这个界面，打印和扫面功能都可以正常使用。尝试升级固件，升级时面板变化了，显示正在更新的画面，但是更新完之后又马上变成了“该HP软件正在设置您的打印机”，用web端重启设备也不行，说是打印机正在忙。现在非常头疼，想问问有没有朋友遇到同样的问题。</P> Thu, 24 Nov 2022 09:24:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1201411#M265884 时之繁花 2022-11-24T09:24:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1201413#M265885 <P>您好</P><P>麻烦在打印机面板上连续按4次取消键，试试能不能进入serivce menu，谢谢。</P> Thu, 24 Nov 2022 09:30:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1201413#M265885 双鱼座鲨鱼 2022-11-24T09:30:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1201414#M265886 <P>您好，感谢您的帮助，但是现在打印机上没有任何按键可以按，只有一行（该HP软件正在设置打印机）的提示文字</P> Thu, 24 Nov 2022 09:32:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1201414#M265886 时之繁花 2022-11-24T09:32:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1201417#M265887 <P>您好</P><P>如下图：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1669282471767.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/82348i9165E3742A1256AB/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1669282471767.png" alt="_0-1669282471767.png" /></span></P><P>连续按4次4号键试试，谢谢</P> Thu, 24 Nov 2022 09:34:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1201417#M265887 双鱼座鲨鱼 2022-11-24T09:34:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1201420#M265889 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20221124173824.jpg" style="width: 200px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/82350iBA504A0D31F120EA/image-size/small?v=v2&amp;px=200" role="button" title="微信图片_20221124173824.jpg" alt="微信图片_20221124173824.jpg" /></span></P><P>您好，这是我打印机目前的状态，没有任何按键，谢谢</P> Thu, 24 Nov 2022 09:37:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1201420#M265889 时之繁花 2022-11-24T09:37:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1201519#M265909 <P>您好</P><P>非常抱歉，如果该页面一直存在，可尝试关闭打印机，10分钟后再开机测试。</P><P>如果问题依旧，需要联系维修中心处理。</P><P>这是维修中心查询链接：<A href="http://support.hpicss.com/ascindex_detail.aspx" target="_blank">http://support.hpicss.com/ascindex_detail.aspx</A><BR />给您带来不带，敬请谅解</P> Fri, 25 Nov 2022 03:03:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1201519#M265909 双鱼座鲨鱼 2022-11-25T03:03:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1203621#M266395 <P>我现在也出现这个问题了，我的进纸盒不读纸，昨天联系售后电话让我重置一下打印机，我就选择打印机自带的冷重置功能，重启后重新设置打印机时办公室断网了，结果重新设置完也是面板显示“该HP软件正在设置您的打印机“，但是所有功能也都是正常的，拔掉网线和USB数据线重启也会有这个提示，用win10的管理-服务-打印服务进程停止也没有用，还有这个提示，用驱动重置、WEB重置提示打印机正在忙，web升级固件功能变成无网络连接，并且驱动和HPSMART会无法读取我的打印机PIN码，需要手动输入</P> Tue, 06 Dec 2022 01:23:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1203621#M266395 sxx 2022-12-06T01:23:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1203633#M266404 <P>您好</P><P>以上问题可能和升级固件不成功有关，保修期内产品，建议联系维修中心处理。</P><P>维修中心查询：</P><P>手机微信关注“hp_service”或搜索“惠普服务”微信公众号，扫描二维码即可查询到当地维修中心信息。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1670292239617.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/82903i9D03D090ADB7EB77/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1670292239617.png" alt="_0-1670292239617.png" /></span></P><P>&nbsp;</P> Tue, 06 Dec 2022 02:04:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1203633#M266404 双鱼座鲨鱼 2022-12-06T02:04:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1249907#M277473 <P><SPAN>我的打印机昨天也是出现了“该HP软件正在设置您的打印机”的提示，控制面板无法操作。电脑浏览器打开嵌入式 Web 服务器后，在Web服务器端重启、更新、电源循环和HP安全擦出时均显示设备忙提示。如果可以进入Web服务器，可以尝试如下操作：工具——实用程序——打印质量工具箱——优化并改进——校准打印头，打印头校准之后应该就可以解决了。我就是这样解决的。希望对您可以有所帮助。</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="nuyoah_0-1692923411946.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95614iE3E9F47040E85AB2/image-size/medium?v=v2&amp;px=400" role="button" title="nuyoah_0-1692923411946.png" alt="nuyoah_0-1692923411946.png" /></span></P><P>&nbsp;</P> Fri, 25 Aug 2023 00:30:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1249907#M277473 nuyoah 2023-08-25T00:30:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1249943#M277490 <P>感谢您的分享</P> Fri, 25 Aug 2023 02:31:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1249943#M277490 鱼柏卡 2023-08-25T02:31:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1249950#M277495 <P><SPAN>我的打印机昨天也是出现了“该HP软件正在设置您的打印机”的提示，控制面板无法操作。电脑浏览器打开嵌入式 Web 服务器后，在Web服务器端重启、更新、电源循环和HP安全擦出时均显示设备忙提示。</SPAN></P><P><SPAN>Web服务器地址查找如下图片：</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="nuyoah_0-1692931423536.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95617iFB4074FF08850936/image-size/medium?v=v2&amp;px=400" role="button" title="nuyoah_0-1692931423536.png" alt="nuyoah_0-1692931423536.png" /></span></P><P><SPAN>如果可以进入Web服务器，可以尝试如下操作：工具——实用程序——打印质量工具箱——优化并改进——校准打印头，打印头校准之后应该就可以解决了。我就是这样解决的。希望对您可以有所帮助。</SPAN></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="nuyoah_1-1692931459240.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/95618i762FA642F65158E0/image-size/medium?v=v2&amp;px=400" role="button" title="nuyoah_1-1692931459240.png" alt="nuyoah_1-1692931459240.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Fri, 25 Aug 2023 02:44:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1249950#M277495 nuyoah 2023-08-25T02:44:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1249956#M277498 <P>感谢您的补充分享</P> Fri, 25 Aug 2023 02:59:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/she-zhi-da-yin-ji-shi-hou-kong-zhi-mian-ban-ka-zhu/m-p/1249956#M277498 鱼柏卡 2023-08-25T02:59:57Z