https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-jin-ru-bu-le-deng-lu-jie-mian/m-p/1201986#M265984 <P>试过了，还是一样的。没有解决问题</P> Sun, 27 Nov 2022 09:51:52 GMT cactus 2022-11-27T09:51:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-jin-ru-bu-le-deng-lu-jie-mian/m-p/1201761#M265952 <P>卸载重新安装HP Smart，更换网络等各种操作后，仍然一直打不开HP Smart，卡在欢迎界面，连登录界面都进不去。欢迎界面下方的两个按钮一直转圈，等一天都不会出现。这个怎么处理？</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="cactus_0-1669447465592.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/82433iB592AE1A54B9B665/image-size/medium?v=v2&amp;px=400" role="button" title="cactus_0-1669447465592.png" alt="cactus_0-1669447465592.png" /></span></P><P>&nbsp;</P> Sat, 26 Nov 2022 07:24:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-jin-ru-bu-le-deng-lu-jie-mian/m-p/1201761#M265952 cactus 2022-11-26T07:24:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-jin-ru-bu-le-deng-lu-jie-mian/m-p/1201916#M265968 <P>您好</P><P>可以先尝试重启路由器，再重新测试</P><P>如果问题依旧，请在电脑上关闭杀毒软件和防火墙，下载google或QQ浏览器，分别将其设置为默认浏览器</P><P>再重新测试，谢谢</P> Sun, 27 Nov 2022 04:06:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-jin-ru-bu-le-deng-lu-jie-mian/m-p/1201916#M265968 双鱼座鲨鱼 2022-11-27T04:06:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-jin-ru-bu-le-deng-lu-jie-mian/m-p/1201986#M265984 <P>试过了，还是一样的。没有解决问题</P> Sun, 27 Nov 2022 09:51:52 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-jin-ru-bu-le-deng-lu-jie-mian/m-p/1201986#M265984 cactus 2022-11-27T09:51:52Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-jin-ru-bu-le-deng-lu-jie-mian/m-p/1202143#M266015 <P>您好</P><P>请删除之前安装的驱动及软件，重启电脑，重新下载并安装外文版驱动测试一下，谢谢。</P><P>link:</P><P><A href="https://ftp.hp.com/pub/softlib/software13/printers/DJ4100/HPEasyStart-13.6.5-DJ4100_51_4_4868_1_Webpack.exe" target="_blank">https://ftp.hp.com/pub/softlib/software13/printers/DJ4100/HPEasyStart-13.6.5-DJ4100_51_4_4868_1_Webpack.exe</A></P> Mon, 28 Nov 2022 06:58:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-Smart-jin-ru-bu-le-deng-lu-jie-mian/m-p/1202143#M266015 双鱼座鲨鱼 2022-11-28T06:58:12Z