https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-ji-bao-cuo/m-p/1209364#M267960 <P>您好</P><P>请问，打开hp smart--打印机设置--高级设置。</P><P>然后再点击无线设置就直接报错吗？</P><P>可尝试重启打印机，重启电脑再重新测试一下，谢谢。</P><P>&nbsp;</P> Tue, 10 Jan 2023 02:28:27 GMT 双鱼座鲨鱼 2023-01-10T02:28:27Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-ji-bao-cuo/m-p/1209316#M267953 <P>打印机无线连接经常自动断掉，用usb连接电脑后，在hp smart中查看无线设置向导发现软件报错。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ygao9795_0-1673266414523.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84465i336DB977E9E46B47/image-size/medium?v=v2&amp;px=400" role="button" title="ygao9795_0-1673266414523.png" alt="ygao9795_0-1673266414523.png" /></span></P><P>&nbsp;</P> Mon, 09 Jan 2023 12:14:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-ji-bao-cuo/m-p/1209316#M267953 ygao9795 2023-01-09T12:14:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-ji-bao-cuo/m-p/1209364#M267960 <P>您好</P><P>请问，打开hp smart--打印机设置--高级设置。</P><P>然后再点击无线设置就直接报错吗？</P><P>可尝试重启打印机，重启电脑再重新测试一下，谢谢。</P><P>&nbsp;</P> Tue, 10 Jan 2023 02:28:27 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-ji-bao-cuo/m-p/1209364#M267960 双鱼座鲨鱼 2023-01-10T02:28:27Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-ji-bao-cuo/m-p/1209401#M267973 <P>感谢回复，是按照您说的方式会出现报错。</P><P>&nbsp;</P><P>具体情况是这样的：一般重启打印机以后wifi连接会正常，但是隔一段时间（几个小时，有时候1-2天）就会断开，wifi指示灯闪烁（可以确认的是wifi网络环境是正常的，因为其它设备可以正常连接wifi）。</P><P>&nbsp;</P><P>这种不正常断开后，在hp smart中查看无线设置发现之前设置的ssid是空的，然后无线设置也直接报错（抛异常），这种情况持续一个月了。</P> Tue, 10 Jan 2023 05:09:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-ji-bao-cuo/m-p/1209401#M267973 ygao9795 2023-01-10T05:09:04Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-ji-bao-cuo/m-p/1209610#M268042 <P>您好</P><P>请在打印机脱机时，在打印机上打印网络信息页，确认打印机网络状态</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="报告.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84542iD05808A3D2BC0F43/image-size/large?v=v2&amp;px=999" role="button" title="报告.png" alt="报告.png" /></span></P><P>如果网络信息页上打印机网络状态异常，建议找一部手机，开启热点/或更换其它网络环境，打印机连接手机热点或连接其它网络环境后，重新测试。</P><P>谢谢</P><P> </P> Wed, 11 Jan 2023 05:17:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/wu-xian-da-yin-ji-bao-cuo/m-p/1209610#M268042 双鱼座鲨鱼 2023-01-11T05:17:36Z