https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210204#M268193 <P>您好</P><P>请通过下图中的方法，打印配置页和耗材页，然后发图片给我，以便确认问题，谢谢。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1673836353956.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84705i98EEE547E1CD2AF6/image-size/large?v=v2&amp;px=999" role="button" title="_0-1673836353956.png" alt="_0-1673836353956.png" /></span></P><P>&nbsp;</P> Mon, 16 Jan 2023 02:33:16 GMT 双鱼座鲨鱼 2023-01-16T02:33:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210086#M268175 <P>（前因：因碳粉用尽不能打印，我尝试安装老版本驱动以便能找到说明书中“忽略耗材”选项，失败。</P><P>windows11下该机器无法连接hp smart，无法进行相关配置，红色没了就不能启动任务了。）</P><P>问题： 但是更换新的耗材后，还是一直不能打印彩色， 选择彩色打印就一直呜呜叫，不执行任务，碳粉一直弄脏鼓芯。</P><P>测试页、耗材页、配置页全部都是只有黑色显示，以前显示彩色的位置为空白。</P><P>尝试了许多次卸载驱动重新安装，无法启动彩色打印任务。</P><P>&nbsp;</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2023-01-14 225032.png" style="width: 508px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84661i090824A2226A2416/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2023-01-14 225032.png" alt="屏幕截图 2023-01-14 225032.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2023-01-14 225158.png" style="width: 656px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84662i2C76B32DFDEDFB25/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2023-01-14 225158.png" alt="屏幕截图 2023-01-14 225158.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="屏幕截图 2023-01-14 232155.png" style="width: 549px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84663iE196DB425E3E4ECE/image-size/large?v=v2&amp;px=999" role="button" title="屏幕截图 2023-01-14 232155.png" alt="屏幕截图 2023-01-14 232155.png" /></span></P> Sat, 14 Jan 2023 15:23:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210086#M268175 cat_xg 2023-01-14T15:23:29Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210204#M268193 <P>您好</P><P>请通过下图中的方法，打印配置页和耗材页，然后发图片给我，以便确认问题，谢谢。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1673836353956.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84705i98EEE547E1CD2AF6/image-size/large?v=v2&amp;px=999" role="button" title="_0-1673836353956.png" alt="_0-1673836353956.png" /></span></P><P>&nbsp;</P> Mon, 16 Jan 2023 02:33:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210204#M268193 双鱼座鲨鱼 2023-01-16T02:33:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210318#M268232 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20230116183709.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84729i340D78233A8F6A1D/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20230116183709.jpg" alt="微信图片_20230116183709.jpg" /></span></P> Mon, 16 Jan 2023 10:37:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210318#M268232 cat_xg 2023-01-16T10:37:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210319#M268233 <P>在数次删除和更新驱动后，按“继续"键不启动了。硬件并没有去碰，应该还是驱动和配置的问题吗？</P> Mon, 16 Jan 2023 10:39:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210319#M268233 cat_xg 2023-01-16T10:39:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210363#M268243 <P>您好</P><P>目前可以排查驱动问题</P><P>麻烦重新提供耗材页图片，以便确认红框中的信息，谢谢</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1673920727393.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84737i8488C7DC0F6CF01E/image-size/large?v=v2&amp;px=999" role="button" title="_0-1673920727393.png" alt="_0-1673920727393.png" /></span></P><P>&nbsp;</P> Tue, 17 Jan 2023 02:00:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210363#M268243 双鱼座鲨鱼 2023-01-17T02:00:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210405#M268263 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="E750E4CC-AF74-4A89-B712-A1A726E71AAD.jpeg" style="width: 2100px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84742i18B70CEF90CD1853/image-size/medium?v=v2&amp;px=400" role="button" title="E750E4CC-AF74-4A89-B712-A1A726E71AAD.jpeg" alt="E750E4CC-AF74-4A89-B712-A1A726E71AAD.jpeg" /></span></P><P> 左边是12月情况，<span class="lia-unicode-emoji" title=":反手食指指向右侧:">👉</span>更换品红后不能打印彩色。麻烦啦</P> Tue, 17 Jan 2023 07:23:23 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210405#M268263 cat_xg 2023-01-17T07:23:23Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210412#M268265 <P>您好</P><P>方便换回之前的耗材重新测试吗？</P><P>&nbsp;</P> Tue, 17 Jan 2023 08:17:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210412#M268265 双鱼座鲨鱼 2023-01-17T08:17:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210416#M268266 <P>您好，之前的耗材提示需更换，就不执行打印任务了，无论黑白色彩的都不执行。无法打印测试页，windows10也没有toobox可配置忽略耗材。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1B4BC0A0-5C82-4014-BF89-23848D877D59.jpeg" style="width: 737px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84745iC83DE69C03D9D33E/image-size/medium?v=v2&amp;px=400" role="button" title="1B4BC0A0-5C82-4014-BF89-23848D877D59.jpeg" alt="1B4BC0A0-5C82-4014-BF89-23848D877D59.jpeg" /></span></P><P> </P> Tue, 17 Jan 2023 08:32:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210416#M268266 cat_xg 2023-01-17T08:32:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210419#M268267 <P>您好</P><P>换回旧耗材后，不通过电脑，打印耗材页试一下，谢谢。</P> Tue, 17 Jan 2023 09:29:06 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210419#M268267 双鱼座鲨鱼 2023-01-17T09:29:06Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210433#M268274 <P>您好：</P><P>换为旧耗材校准完成就弹警告，连接电脑后按“继续”键不响应，任何打印任务都不执行了。队列可以看到任务，不进纸。黑白打印和彩色都不执行。</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="E77114DC-2152-4FD8-9744-3A72C55E6DC5.jpeg" style="width: 4032px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84752i0CF149C9FCCE0C84/image-size/medium?v=v2&amp;px=400" role="button" title="E77114DC-2152-4FD8-9744-3A72C55E6DC5.jpeg" alt="E77114DC-2152-4FD8-9744-3A72C55E6DC5.jpeg" /></span></P><P> </P> Tue, 17 Jan 2023 10:45:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210433#M268274 cat_xg 2023-01-17T10:45:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210436#M268275 <P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P><SPAN>不取消打印队列的任务，关机更换新的品红硒鼓，再开机，就自动打印出来了黑色自检页和耗材页，没有彩色。如下图</SPAN></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84753iE317F656127003F5/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P>&nbsp;</P> Tue, 17 Jan 2023 11:05:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210436#M268275 cat_xg 2023-01-17T11:05:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210481#M268279 <P>您好</P><P>感谢配合</P><P>如果打印机使用的是原装耗材，转印带存在问题可能性较大，建议联系维修中心检测打印机。</P><P>维修中心查询：<BR />手机微信关注“hp_service”或搜索“惠普服务”微信公众号，扫描二维码即可查询到当地维修中心信息。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1674006797450.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84766i1DB4478E5878567D/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1674006797450.png" alt="_0-1674006797450.png" /></span></P><P>&nbsp;</P> Wed, 18 Jan 2023 01:53:35 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210481#M268279 双鱼座鲨鱼 2023-01-18T01:53:35Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210561#M268307 <P>想再请教一下，</P><P>1.我检查了打印带，没有破损，有不少废粉，暂时清洁了一下。</P><P>2.电脑彩色打印任务不启动，但是我连接手机otg打印测试页就是有彩色的，如下图。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="B394777F-94DE-40E4-9122-F0F1155777B5.jpeg" style="width: 4032px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84790i8E6D13645B1F1BFA/image-size/medium?v=v2&amp;px=400" role="button" title="B394777F-94DE-40E4-9122-F0F1155777B5.jpeg" alt="B394777F-94DE-40E4-9122-F0F1155777B5.jpeg" /></span></P><P> </P> Wed, 18 Jan 2023 08:19:57 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210561#M268307 cat_xg 2023-01-18T08:19:57Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210565#M268308 <P>您好</P><P>请问，之前打印的耗材页，是在打印机面板上直接打印的，还是通过电脑打印的？</P><P>注：一定要通过打印机面板进行打印，谢谢。</P> Wed, 18 Jan 2023 09:01:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210565#M268308 双鱼座鲨鱼 2023-01-18T09:01:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210568#M268309 <P>您好，感谢回复和耐心指导。</P><P>&nbsp;</P><P>下面两页是刚刚通过控制面板打印的。</P><P>开机连接电脑，长按面板，要很久才启动打印任务。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84791i96484DC89907237E/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P> </P> Wed, 18 Jan 2023 09:14:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210568#M268309 cat_xg 2023-01-18T09:14:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210576#M268311 <P>您好</P><P>感谢配合，目前可以排除电脑的问题。</P><P>otg能打印彩色，说明打印机硬件没有问题。</P><P>本身前后是矛盾的，但基于以上2点，建议换一台电脑，重新安装打印机驱动，重新测试打印。</P><P>如果问题依旧，建议优先联系检测打印机硬件。（包括固件升级）</P><P>&nbsp;</P> Wed, 18 Jan 2023 09:29:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/HP-cp1215wu-fa-jin-xing-cai-se-da-yin/m-p/1210576#M268311 双鱼座鲨鱼 2023-01-18T09:29:34Z