https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank510-519da-yinB5zhi-zhang-di-bu-bian-yuan-zang/m-p/1210813#M268355 <P>2020年买了2台tank519，两年多一直使用良好。其中一台打印了6万多张（机器一），一台打印了3万多张（机器二）。前段时间，机器一在加了一次墨水后，开始出现B5纸底部边缘脏的情况（图一）。经询问HP天猫店客服，擦了一些可能引起脏的区域，均无改善。我也同时观察了机器二，机器内部也比较脏，但打印没有任何问题。</P><P>鉴于机器一的使用期限及打印张数，想想再买一台新的试试吧，于是购入新的配色510。但是新机器安装好后，仍然有这种底部边缘脏的情况（图二），而且范围更大了。天猫客服指导多复印、清洁打印头，以便清除新机的废墨，均无好转。请HP工程师在线帮忙先看一下，谢谢！</P><P>补充一下，机器使用过程中，均使用原装墨水及原装打印头。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HP519n.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84875i999D60C80780D46B/image-size/large?v=v2&amp;px=999" role="button" title="HP519n.jpg" alt="HP519n.jpg" /></span></P><P>以上为519图一</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HP510n.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84876i99FFE300F3782232/image-size/large?v=v2&amp;px=999" role="button" title="HP510n.jpg" alt="HP510n.jpg" /></span></P><P>以上为510图二</P> Fri, 20 Jan 2023 06:38:28 GMT 向柠 2023-01-20T06:38:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank510-519da-yinB5zhi-zhang-di-bu-bian-yuan-zang/m-p/1210813#M268355 <P>2020年买了2台tank519，两年多一直使用良好。其中一台打印了6万多张（机器一），一台打印了3万多张（机器二）。前段时间，机器一在加了一次墨水后，开始出现B5纸底部边缘脏的情况（图一）。经询问HP天猫店客服，擦了一些可能引起脏的区域，均无改善。我也同时观察了机器二，机器内部也比较脏，但打印没有任何问题。</P><P>鉴于机器一的使用期限及打印张数，想想再买一台新的试试吧，于是购入新的配色510。但是新机器安装好后，仍然有这种底部边缘脏的情况（图二），而且范围更大了。天猫客服指导多复印、清洁打印头，以便清除新机的废墨，均无好转。请HP工程师在线帮忙先看一下，谢谢！</P><P>补充一下，机器使用过程中，均使用原装墨水及原装打印头。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HP519n.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84875i999D60C80780D46B/image-size/large?v=v2&amp;px=999" role="button" title="HP519n.jpg" alt="HP519n.jpg" /></span></P><P>以上为519图一</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HP510n.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84876i99FFE300F3782232/image-size/large?v=v2&amp;px=999" role="button" title="HP510n.jpg" alt="HP510n.jpg" /></span></P><P>以上为510图二</P> Fri, 20 Jan 2023 06:38:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank510-519da-yinB5zhi-zhang-di-bu-bian-yuan-zang/m-p/1210813#M268355 向柠 2023-01-20T06:38:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank510-519da-yinB5zhi-zhang-di-bu-bian-yuan-zang/m-p/1210817#M268357 <P>您好</P><P>从打印效果来看，可能和打印机内部纸路有积碳有关。</P><P>例如：经常无边打印，容易出现以上问题。</P><P>建议做3-4次清洁污染后，重新测试打印效果。</P><P>注：纸盒中需要装入普通A4纸，谢谢</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1674197017886.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84877i48988FEEF8DBF5FE/image-size/large?v=v2&amp;px=999" role="button" title="_0-1674197017886.png" alt="_0-1674197017886.png" /></span></P><P>&nbsp;</P> Fri, 20 Jan 2023 06:46:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank510-519da-yinB5zhi-zhang-di-bu-bian-yuan-zang/m-p/1210817#M268357 双鱼座鲨鱼 2023-01-20T06:46:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank510-519da-yinB5zhi-zhang-di-bu-bian-yuan-zang/m-p/1210822#M268358 <P>您好，感谢回复。但是新机器510肯定没什么纸路积碳啊，这个打印效果让人苦恼。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HP工具箱.png" style="width: 684px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84879i64F5EF8F7269BEE8/image-size/large?v=v2&amp;px=999" role="button" title="HP工具箱.png" alt="HP工具箱.png" /></span></P><P>我电脑装的HP工具箱里，只有“清洁打印机”这个（上图），刚才用A4纸试过了，前后空白，毕竟是新机器。有问题的519已经拆下了，暂时也不想管了，现在只想知道新机510怎么办，天猫让我寄回去，可是明天就除夕了，实在不想折腾啊。。。。。。</P> Fri, 20 Jan 2023 06:58:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank510-519da-yinB5zhi-zhang-di-bu-bian-yuan-zang/m-p/1210822#M268358 向柠 2023-01-20T06:58:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank510-519da-yinB5zhi-zhang-di-bu-bian-yuan-zang/m-p/1210826#M268359 <P>您好</P><P>如果电脑安装了打印机完整版驱动，电脑上搜索hp smart，具体操作如下：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1674198321747.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84880iD9BC49BB385D14BF/image-size/large?v=v2&amp;px=999" role="button" title="_0-1674198321747.png" alt="_0-1674198321747.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1674198353957.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84881iE8C1C2A7BECE05FF/image-size/large?v=v2&amp;px=999" role="button" title="_1-1674198353957.png" alt="_1-1674198353957.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1674198387600.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/84882i708D53AF8F0BD7C6/image-size/large?v=v2&amp;px=999" role="button" title="_2-1674198387600.png" alt="_2-1674198387600.png" /></span></P><P>&nbsp;</P> Fri, 20 Jan 2023 07:07:14 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/tank510-519da-yinB5zhi-zhang-di-bu-bian-yuan-zang/m-p/1210826#M268359 双鱼座鲨鱼 2023-01-20T07:07:14Z