https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1212210#M268653 <P>另外，IP地址也是无法打开，能帮忙解决吗？谢谢</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="EVEN0_0-1675157967620.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85262i2B94B6D26E1BC6D6/image-size/medium?v=v2&amp;px=400" role="button" title="EVEN0_0-1675157967620.png" alt="EVEN0_0-1675157967620.png" /></span></P><P>&nbsp;</P> Tue, 31 Jan 2023 09:39:44 GMT EVEN0 2023-01-31T09:39:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1211975#M268588 <P>打印机打出来的欢迎页（HP Web 服务）上面没有二维码，微信小程序“惠普云打印”让扫描二维码无法获得，导致无法添加打印机到微信，无法获得其资源。</P><P>&nbsp;</P><P>在电脑浏览器输入IP地址，和打印机一致，显示“网页走丢了”，用2个浏览器都是这样。网络是正常的。</P><P>&nbsp;</P><P>打印机和电脑是有效的无线连接，正常打印。和iphone 手机也是正常连接，能用手机打印。仅无法添加到微信，我想用微信小程序“惠普云打印”的一些资源，所以请帮忙。谢谢。</P> Mon, 30 Jan 2023 12:11:13 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1211975#M268588 EVEN0 2023-01-30T12:11:13Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1211976#M268589 <P>同时用苹果手机浏览器输入IP地址也打不开网页。确认IP地址是和打印机显示的一致。</P> Mon, 30 Jan 2023 12:16:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1211976#M268589 EVEN0 2023-01-30T12:16:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1212123#M268627 <P>您好</P><P>请在打印机就绪时，打印机面板上按设置（小扳手）--报告--网络摘要。</P><P>然后，拍照网络摘要，发图片给我，以便确认问题，谢谢。</P> Tue, 31 Jan 2023 05:50:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1212123#M268627 双鱼座鲨鱼 2023-01-31T05:50:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1212183#M268644 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20230131162208.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85255iBC5EC9B5EF4CFC9E/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20230131162208.jpg" alt="微信图片_20230131162208.jpg" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20230131162216.jpg" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85256iF2D6A45C49F3984E/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20230131162216.jpg" alt="微信图片_20230131162216.jpg" /></span></P> Tue, 31 Jan 2023 08:24:12 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1212183#M268644 EVEN0 2023-01-31T08:24:12Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1212185#M268645 <P>您好</P><P>感谢配合</P><P>从网络摘要看，打印机网络状态正常，需要再次打印配置页，确认打印机固件版本，如果打印机固件版本低于20220414，需要升级固件后，再重新打印信息页。</P><P>注：过保打印机建议联系维修中心升级打印机固件。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1675154109197.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85257i7C151FD0432763E6/image-size/large?v=v2&amp;px=999" role="button" title="_0-1675154109197.png" alt="_0-1675154109197.png" /></span></P><P>&nbsp;</P> Tue, 31 Jan 2023 08:37:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1212185#M268645 双鱼座鲨鱼 2023-01-31T08:37:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1212208#M268652 <P>您好，按您的指引下载了驱动包并更新了打印机固件，后重新打印信息页。还是没有二维码，请看照片。望指引，谢谢。</P><P>左边信息页是在配置报告 后打印出来的。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20230131173534.jpg" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85261i3EC2E279D3E8C5E8/image-size/medium?v=v2&amp;px=400" role="button" title="微信图片_20230131173534.jpg" alt="微信图片_20230131173534.jpg" /></span></P> Tue, 31 Jan 2023 09:37:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1212208#M268652 EVEN0 2023-01-31T09:37:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1212210#M268653 <P>另外，IP地址也是无法打开，能帮忙解决吗？谢谢</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="EVEN0_0-1675157967620.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85262i2B94B6D26E1BC6D6/image-size/medium?v=v2&amp;px=400" role="button" title="EVEN0_0-1675157967620.png" alt="EVEN0_0-1675157967620.png" /></span></P><P>&nbsp;</P> Tue, 31 Jan 2023 09:39:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1212210#M268653 EVEN0 2023-01-31T09:39:44Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1212219#M268654 <P>您好</P><P>请先确认打印机和电脑是否在同一网段，排除电脑网络配置问题，可以复位打印机后，再重新将打印机加入wifi，重新测试。</P><P>打印机复位方法：</P><P class=""><SPAN class=""><SPAN>1.</SPAN></SPAN><SPAN>&nbsp;</SPAN><SPAN class=""><SPAN>机器关机</SPAN></SPAN></P><P class=""><SPAN class=""><SPAN>2.</SPAN></SPAN><SPAN>&nbsp;</SPAN><SPAN class=""><SPAN>按住【右箭头】+【取消键】开机</SPAN></SPAN></P><P class=""><SPAN class=""><SPAN>3.</SPAN></SPAN><SPAN>&nbsp;</SPAN><SPAN class=""><SPAN>等待屏幕出现</SPAN></SPAN><SPAN>&nbsp;</SPAN><SPAN class=""><SPAN>【Permanent Storage Init】松手，等待机器自检到就绪。</SPAN></SPAN></P><P class=""><SPAN class=""><SPAN>谢谢</SPAN></SPAN></P> Tue, 31 Jan 2023 09:53:46 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1212219#M268654 双鱼座鲨鱼 2023-01-31T09:53:46Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1212456#M268720 <P>没有解决打印信息页 二维码问题耶...</P> Wed, 01 Feb 2023 09:44:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1212456#M268720 EVEN0 2023-02-01T09:44:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1212547#M268737 <P>您好</P><P>建议找一部手机，开启热点，电脑，打印机连接手机热点后，电脑端重新访问打印机web测试一下。</P><P>操作过程中遇到问题，可以发图片给我，以便确认问题，谢谢。</P> Thu, 02 Feb 2023 02:46:24 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1212547#M268737 双鱼座鲨鱼 2023-02-02T02:46:24Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1266292#M282146 <P>我的也是除了打印欢迎页没有二维码，其它都正常，各种方法都试过</P> Fri, 01 Dec 2023 12:07:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1266292#M282146 鹏哥哥 2023-12-01T12:07:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1266293#M282147 <P>不行</P> Fri, 01 Dec 2023 12:07:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1266293#M282147 鹏哥哥 2023-12-01T12:07:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1266632#M282249 <P>您好</P><P>请先确认打印机固件版本是否为最新。</P><P>当然，排除固件问题，有条件可以更换网络环境测试。</P><P>&nbsp;</P> Mon, 04 Dec 2023 08:12:15 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1266632#M282249 双鱼座鲨鱼 2023-12-04T08:12:15Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1274772#M284710 <P>在哪里看固件信息升级</P> Mon, 29 Jan 2024 17:59:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1274772#M284710 龙泉社区 2024-01-29T17:59:18Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1274813#M284719 <P>您好</P><P>麻烦参考前面的回复，先确认打印机固件版本。</P><P>或者打印配置页，发图片给我，以便确认问题，谢谢。</P> Tue, 30 Jan 2024 03:27:04 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-huan-ying-ye-mei-you-er-wei-ma-wu-fa-zai-wei-xin-xiao-cheng-xu-quot-hui-pu-yun-da-yin-tian-jia-da-yin-ji/m-p/1274813#M284719 双鱼座鲨鱼 2024-01-30T03:27:04Z