https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212225#M268657 <P>这个问题解决了。但是Mac自带的扫描功能还是不行啊，直接提示无法打开设备。</P><P>提示如下：Failed to open a connection to the device(-21345)</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1675159412030.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85269i11ABC28CCF9815AD/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1675159412030.png" alt="_0-1675159412030.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1675159448827.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85270i98172A2358DCCEB7/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1675159448827.png" alt="_1-1675159448827.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1675159590293.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85271i1A984B48BE55116E/image-size/medium?v=v2&amp;px=400" role="button" title="_2-1675159590293.png" alt="_2-1675159590293.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Tue, 31 Jan 2023 10:06:41 GMT 骑猫去钓鱼 2023-01-31T10:06:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212010#M268597 <P>系统是MacOS 12.6.2&nbsp; &nbsp;系统自带的扫描功能显示打不开，使用HP SMART的扫描功能可以扫，但我更习惯使用Mac自带的扫描功能。</P><P>进入HP SMART之后提示扫描至计算机被禁用。哪位大神知道怎么处理，还请帮忙告知一下该怎么处理，万分感谢！</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1675092987365.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85212i937EF6F5705E03E6/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1675092987365.png" alt="_0-1675092987365.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1675093133665.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85213i537B374D3605AC03/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1675093133665.png" alt="_1-1675093133665.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P><P>感谢HP工程师“双鱼座鲨鱼”的耐心答复，问题已解决，原系统为MacOS 12.6.2尝试各种办法均不能解决，最后将系统更新到MacOS 13.2 已可以正常使用。 另外12.5.1的系统也没有问题，可以正常使用。 以上方案供大家参考。</P> Thu, 02 Feb 2023 06:47:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212010#M268597 骑猫去钓鱼 2023-02-02T06:47:26Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212069#M268613 <P>您好</P><P>请参考下图，选择ews网页扫描后，重新测试即可，谢谢。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="开启web扫描1.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85223iDC41E0E61AAFD4BE/image-size/large?v=v2&amp;px=999" role="button" title="开启web扫描1.jpg" alt="开启web扫描1.jpg" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="开启web扫描2.jpg" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85224i3CBD30AE0E9BAF52/image-size/large?v=v2&amp;px=999" role="button" title="开启web扫描2.jpg" alt="开启web扫描2.jpg" /></span></P><P>  </P> Tue, 31 Jan 2023 02:41:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212069#M268613 双鱼座鲨鱼 2023-01-31T02:41:31Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212086#M268618 <P>EWS网页扫描按照您的提示可以了，但MacOS自带的扫描功能还是不能使用，如下提示：</P><P>请再看下什么原因</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1675135226468.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85228i8DA9DAC7CDB6451D/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1675135226468.png" alt="_0-1675135226468.png" /></span></P><P>&nbsp;</P> Tue, 31 Jan 2023 03:20:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212086#M268618 骑猫去钓鱼 2023-01-31T03:20:43Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212175#M268643 <P>您好</P><P>完成以上操作后，电脑上打开一个浏览器，地址栏中输入打印机ip，回车</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1675152417302.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85252i7E28DA5F2B0E0EDD/image-size/large?v=v2&amp;px=999" role="button" title="_0-1675152417302.png" alt="_0-1675152417302.png" /></span></P><P>&nbsp;</P><P>点击扫描，开始扫描即可，谢谢&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1675152437404.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85253i9ECBB59300A506DC/image-size/large?v=v2&amp;px=999" role="button" title="_1-1675152437404.png" alt="_1-1675152437404.png" /></span></P><P>&nbsp;</P> Tue, 31 Jan 2023 08:07:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212175#M268643 双鱼座鲨鱼 2023-01-31T08:07:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212225#M268657 <P>这个问题解决了。但是Mac自带的扫描功能还是不行啊，直接提示无法打开设备。</P><P>提示如下：Failed to open a connection to the device(-21345)</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1675159412030.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85269i11ABC28CCF9815AD/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1675159412030.png" alt="_0-1675159412030.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1675159448827.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85270i98172A2358DCCEB7/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1675159448827.png" alt="_1-1675159448827.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1675159590293.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85271i1A984B48BE55116E/image-size/medium?v=v2&amp;px=400" role="button" title="_2-1675159590293.png" alt="_2-1675159590293.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Tue, 31 Jan 2023 10:06:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212225#M268657 骑猫去钓鱼 2023-01-31T10:06:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212232#M268660 <P>您好</P><P>mac本身扫描，可以直接打开hp smart，在hp smart里点击扫描即可。</P> Tue, 31 Jan 2023 10:22:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212232#M268660 双鱼座鲨鱼 2023-01-31T10:22:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212279#M268669 <P>不一样，MAC自带的扫描功能扫描分辨率有200 DPI选项，这样扫出来的文件只有6-700K。而HP SMART只有150或者300DPI，150的不清晰，300DPI的扫描文件1M多，当一次扫描多个文件，邮箱发送的时候，文件太大了发送效果很差。</P> Tue, 31 Jan 2023 14:11:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212279#M268669 骑猫去钓鱼 2023-01-31T14:11:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212400#M268699 <P>您好</P><P>可以试下系统自带的图像捕获功能是否满足要求。</P><P>或者点-号，删除驱动，重新安装测试，谢谢。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1675232807847.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85325i52B67BC8ED7731E2/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1675232807847.png" alt="_0-1675232807847.png" /></span></P><P>&nbsp;</P> Wed, 01 Feb 2023 06:28:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212400#M268699 双鱼座鲨鱼 2023-02-01T06:28:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212437#M268714 <P>您说的方式我都试过好几次了，不行。是跟系统有关系吗？我另外一台Windows的电脑可以。</P> Wed, 01 Feb 2023 08:07:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212437#M268714 骑猫去钓鱼 2023-02-01T08:07:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212556#M268742 <P>您好</P><P>请问<SPAN>图像捕获能否扫描？</SPAN></P><P><SPAN>因为图像捕获是系统自带的扫描软件，如果图像捕获也不行，可能和系统有关。</SPAN></P><P>&nbsp;</P> Thu, 02 Feb 2023 03:18:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212556#M268742 双鱼座鲨鱼 2023-02-02T03:18:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212625#M268757 <P>图像捕捉也不可以。跟前面的反应和提示一样。</P><P>不过中午把系统升级到Mac OS13.2之后已解决问题。我另外一台MACOS12.5.1的本子，也没有出现此类问题。</P><P>大概率是跟系统有关，MacOS12.6.2的兼容性可能存在问题。</P><P>供大家参考吧。</P> Thu, 02 Feb 2023 06:43:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212625#M268757 骑猫去钓鱼 2023-02-02T06:43:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212627#M268759 <P>感谢分享</P><P>&nbsp;</P> Thu, 02 Feb 2023 06:51:26 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/MacOS-xiaTANK-678wu-fa-sao-miao/m-p/1212627#M268759 双鱼座鲨鱼 2023-02-02T06:51:26Z