https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/guan-yu-shou-jiHP-smart-de-shi-yong/m-p/1214654#M269248 <P>按照您提供的方法进行了好多次尝试，还是不能使用，这是怎么回事呢？&nbsp; 本地打印可以使用，手机连接无线WiFi也可以使用。唯独使用5G,这个打印机就不能使用，不显示准备就绪。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2023_02_13_14_17_IMG_2669.JPG" style="width: 370px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85899i54600B4C6382A89D/image-size/large?v=v2&amp;px=999" role="button" title="2023_02_13_14_17_IMG_2669.JPG" alt="2023_02_13_14_17_IMG_2669.JPG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2023_02_13_14_24_IMG_2671.PNG" style="width: 370px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85901iF9CC13406E9133B9/image-size/large?v=v2&amp;px=999" role="button" title="2023_02_13_14_24_IMG_2671.PNG" alt="2023_02_13_14_24_IMG_2671.PNG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2023_02_13_14_24_IMG_2672.PNG" style="width: 370px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85900iA60395F5D8D0314D/image-size/large?v=v2&amp;px=999" role="button" title="2023_02_13_14_24_IMG_2672.PNG" alt="2023_02_13_14_24_IMG_2672.PNG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2023_02_13_14_26_IMG_2673.JPG" style="width: 370px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85898iD7AB6FA9972C687A/image-size/large?v=v2&amp;px=999" role="button" title="2023_02_13_14_26_IMG_2673.JPG" alt="2023_02_13_14_26_IMG_2673.JPG" /></span></P> Mon, 13 Feb 2023 06:29:43 GMT 自由天子 2023-02-13T06:29:43Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/guan-yu-shou-jiHP-smart-de-shi-yong/m-p/1214613#M269220 <P>我的手机HP smart 绑着两台打印机，为什么一台打印机可以用5G打印，另一台显示不能用呢？（两台打印机都是连网的，有接入internet）</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="2023_02_13_12_04_IMG_2667.PNG" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85887i07A59F8C4F5CA4BF/image-size/medium?v=v2&amp;px=400" role="button" title="2023_02_13_12_04_IMG_2667.PNG" alt="2023_02_13_12_04_IMG_2667.PNG" /></span></P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="2023_02_13_12_04_IMG_2668.PNG" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85888iCFEF535CE425C500/image-size/medium?v=v2&amp;px=400" role="button" title="2023_02_13_12_04_IMG_2668.PNG" alt="2023_02_13_12_04_IMG_2668.PNG" /></span></P><P>&nbsp;</P> Mon, 13 Feb 2023 04:10:20 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/guan-yu-shou-jiHP-smart-de-shi-yong/m-p/1214613#M269220 自由天子 2023-02-13T04:10:20Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/guan-yu-shou-jiHP-smart-de-shi-yong/m-p/1214625#M269229 <P>您好</P><P>请先确认4800本地打印是否正常。（hp smart）</P><P>如果本地打印正常，建议按住4800图标，隐藏打印机，然后，重新点加号，重新添加打印机测试，谢谢。</P> Mon, 13 Feb 2023 05:14:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/guan-yu-shou-jiHP-smart-de-shi-yong/m-p/1214625#M269229 双鱼座鲨鱼 2023-02-13T05:14:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/guan-yu-shou-jiHP-smart-de-shi-yong/m-p/1214654#M269248 <P>按照您提供的方法进行了好多次尝试，还是不能使用，这是怎么回事呢？&nbsp; 本地打印可以使用，手机连接无线WiFi也可以使用。唯独使用5G,这个打印机就不能使用，不显示准备就绪。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2023_02_13_14_17_IMG_2669.JPG" style="width: 370px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85899i54600B4C6382A89D/image-size/large?v=v2&amp;px=999" role="button" title="2023_02_13_14_17_IMG_2669.JPG" alt="2023_02_13_14_17_IMG_2669.JPG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2023_02_13_14_24_IMG_2671.PNG" style="width: 370px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85901iF9CC13406E9133B9/image-size/large?v=v2&amp;px=999" role="button" title="2023_02_13_14_24_IMG_2671.PNG" alt="2023_02_13_14_24_IMG_2671.PNG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2023_02_13_14_24_IMG_2672.PNG" style="width: 370px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85900iA60395F5D8D0314D/image-size/large?v=v2&amp;px=999" role="button" title="2023_02_13_14_24_IMG_2672.PNG" alt="2023_02_13_14_24_IMG_2672.PNG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2023_02_13_14_26_IMG_2673.JPG" style="width: 370px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85898iD7AB6FA9972C687A/image-size/large?v=v2&amp;px=999" role="button" title="2023_02_13_14_26_IMG_2673.JPG" alt="2023_02_13_14_26_IMG_2673.JPG" /></span></P> Mon, 13 Feb 2023 06:29:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/guan-yu-shou-jiHP-smart-de-shi-yong/m-p/1214654#M269248 自由天子 2023-02-13T06:29:43Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/guan-yu-shou-jiHP-smart-de-shi-yong/m-p/1214907#M269332 <P>您好</P><P>当4800打印机就绪时，按一下打印机面板上的信息键（就是那个字母i），松手。</P><P>然后，请将打印出的信息页发图片给我，以便确认问题。</P> Tue, 14 Feb 2023 03:11:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/guan-yu-shou-jiHP-smart-de-shi-yong/m-p/1214907#M269332 双鱼座鲨鱼 2023-02-14T03:11:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/guan-yu-shou-jiHP-smart-de-shi-yong/m-p/1214920#M269336 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="112233.gif" style="width: 723px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/85946i5657F482E3565D69/image-size/large?v=v2&amp;px=999" role="button" title="112233.gif" alt="112233.gif" /></span></P> Tue, 14 Feb 2023 03:33:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/guan-yu-shou-jiHP-smart-de-shi-yong/m-p/1214920#M269336 自由天子 2023-02-14T03:33:45Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/guan-yu-shou-jiHP-smart-de-shi-yong/m-p/1215032#M269383 <P>有没有将路由器设置到2.4G模式试试。</P> Tue, 14 Feb 2023 10:59:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/guan-yu-shou-jiHP-smart-de-shi-yong/m-p/1215032#M269383 Tsingddi 2023-02-14T10:59:07Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/guan-yu-shou-jiHP-smart-de-shi-yong/m-p/1215157#M269403 <P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/86009i87341C1BD99D2CA1/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P> Wed, 15 Feb 2023 01:47:36 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/guan-yu-shou-jiHP-smart-de-shi-yong/m-p/1215157#M269403 自由天子 2023-02-15T01:47:36Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/guan-yu-shou-jiHP-smart-de-shi-yong/m-p/1215422#M269514 <P>您好</P><P>建议先关闭路由中的多频合一功能。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1676529159327.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/86080i4E703006C2AA2BA0/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1676529159327.png" alt="_0-1676529159327.png" /></span></P><P>然后，重新配置4800打印机的无线测试。</P><P>如果问题依旧，请复位4800后，再重新配置打印机无线，然后，手机端重新通过hp smart添加打印机测试，谢谢。</P><P>复位方法：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1676529260604.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/86081i7C40FF14A718ED91/image-size/large?v=v2&amp;px=999" role="button" title="_1-1676529260604.png" alt="_1-1676529260604.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Thu, 16 Feb 2023 06:34:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/guan-yu-shou-jiHP-smart-de-shi-yong/m-p/1215422#M269514 双鱼座鲨鱼 2023-02-16T06:34:32Z