https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2019nian5yue-fen-chu-chang-de-da-yin-ji-zen-me-she-zhi-zen-me-hui-fu-dou-mei-you-zhong-wen-cai-dan-zen-me-jie-jue-gu-jian-ban-benV3-82-01-02-MAR-15/m-p/1216958#M269873 <P>2019年5月份出厂的打印机，怎么设置怎么恢复都没有中文菜单，怎么解决？固件版本V3.82.01.02 MAR-15-2019</P> Thu, 23 Feb 2023 13:31:47 GMT s99999999 2023-02-23T13:31:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2019nian5yue-fen-chu-chang-de-da-yin-ji-zen-me-she-zhi-zen-me-hui-fu-dou-mei-you-zhong-wen-cai-dan-zen-me-jie-jue-gu-jian-ban-benV3-82-01-02-MAR-15/m-p/1216958#M269873 <P>2019年5月份出厂的打印机，怎么设置怎么恢复都没有中文菜单，怎么解决？固件版本V3.82.01.02 MAR-15-2019</P> Thu, 23 Feb 2023 13:31:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2019nian5yue-fen-chu-chang-de-da-yin-ji-zen-me-she-zhi-zen-me-hui-fu-dou-mei-you-zhong-wen-cai-dan-zen-me-jie-jue-gu-jian-ban-benV3-82-01-02-MAR-15/m-p/1216958#M269873 s99999999 2023-02-23T13:31:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2019nian5yue-fen-chu-chang-de-da-yin-ji-zen-me-she-zhi-zen-me-hui-fu-dou-mei-you-zhong-wen-cai-dan-zen-me-jie-jue-gu-jian-ban-benV3-82-01-02-MAR-15/m-p/1217048#M269882 <P>您好</P><P>M178复位方法:<BR />就绪状态,连续按 上 下 左 右 OK 停止 上,会进入-- tech mode--data setup--clear all mem--china--OK.</P><P>按照这个方法,给打印机做个初始化,最后这里要选择china,开机后,再来试试,</P><P>&nbsp;</P><P>先做个初始化,如果还是同样情况,给固件升级到最新.</P><P><A href="https://h30318.www3.hp.com/pub/softlib/software13/printers/MFP170/HP_Color_Laser_MFP170_Series_V3.82.01.16.zip" target="_blank">https://h30318.www3.hp.com/pub/softlib/software13/printers/MFP170/HP_Color_Laser_MFP170_Series_V3.82.01.16.zip</A></P><P>这个是官网最新的固件,日期是22年11.29.给打印机升级到最新.</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 24 Feb 2023 02:10:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2019nian5yue-fen-chu-chang-de-da-yin-ji-zen-me-she-zhi-zen-me-hui-fu-dou-mei-you-zhong-wen-cai-dan-zen-me-jie-jue-gu-jian-ban-benV3-82-01-02-MAR-15/m-p/1217048#M269882 小鱼哥哥 2023-02-24T02:10:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2019nian5yue-fen-chu-chang-de-da-yin-ji-zen-me-she-zhi-zen-me-hui-fu-dou-mei-you-zhong-wen-cai-dan-zen-me-jie-jue-gu-jian-ban-benV3-82-01-02-MAR-15/m-p/1217076#M269883 <P>非常感谢~</P><P>&nbsp;</P><P>昨晚已经按照提到的两种方式都试过了，还是无解。</P><P>&nbsp;</P><P>1.固件升级到最新的3.82.01.16版本了，也是按照步骤进入工厂模式选了china之后ok，重启动带单是乱码，通过web劲道打印机后台之后发现语言设置里面只有english/中文/한국어这三个选项，只有英文这个能正常显示英文，后面这两个语种菜单都是乱码，菜单始终无法正常显示中文字符。</P><P>&nbsp;</P><P>2.另外，工厂模式选择china之后，四色墨粉盒都显示不兼容了，全都不认了，如图：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="s99999999_0-1677205630176.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/86498i0CFDAAABCB624FE5/image-size/medium?v=v2&amp;px=400" role="button" title="s99999999_0-1677205630176.png" alt="s99999999_0-1677205630176.png" /></span></P><P>&nbsp;</P><P>我试着重新设置成UK/USA/TAIWAN/HONGKONG/KOREA等其他国家地区，也是始终无法识别墨粉盒。</P><P>&nbsp;</P><P>3.另外，我发现定影鼓的型号是120A，昨天查了说明书这个型号是除中国以外的国家，是不是说明这台打印机不是国内版的所以无法设置中文，并且同时也不兼容国内118A系列墨粉盒？如果是，应该选择哪个型号的墨粉盒使用？</P><P>&nbsp;</P><P>4.另外，打印机Produst No.：4ZB96A&nbsp; Serie No.：CNB2M577KG，定影鼓是W1120A，如果是国外版的话在工厂模式下应该选择哪个国家和地区？</P><P>&nbsp;</P><P>以上问题的截图：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="进工厂模式恢复设置china之后不认墨粉盒了" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/86503i60297185481A97C9/image-size/large?v=v2&amp;px=999" role="button" title="1677203393228_79674.jpg" alt="进工厂模式恢复设置china之后不认墨粉盒了" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">进工厂模式恢复设置china之后不认墨粉盒了</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="进工厂模式恢复设置china之后不认墨粉盒了" style="width: 385px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/86502i21B4FF1C170BA8C4/image-size/large?v=v2&amp;px=999" role="button" title="1677204060662.jpg" alt="进工厂模式恢复设置china之后不认墨粉盒了" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">进工厂模式恢复设置china之后不认墨粉盒了</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="打印机序列号" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/86505iC505307DB5C0110B/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20230223_182131R.jpg" alt="打印机序列号" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">打印机序列号</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="打印机产品标签" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/86504i7B65107DC6111317/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20230223_182556R.jpg" alt="打印机产品标签" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">打印机产品标签</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="定影鼓型号" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/86506i25E0740C4E11F523/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20230224_072427R.jpg" alt="定影鼓型号" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">定影鼓型号</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="定影鼓型号" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/86507i49AE367C7F6A3E8D/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20230224_083809R.jpg" alt="定影鼓型号" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">定影鼓型号</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="最上面型号" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/86508iC9BE8DA5D834B637/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20230224_083819R.jpg" alt="最上面型号" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">最上面型号</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="打印机序列号" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/86510iF5BA63A8E8799549/image-size/large?v=v2&amp;px=999" role="button" title="IMG_20230224_083828R.jpg" alt="打印机序列号" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">打印机序列号</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="说明书关于耗材型号说明" style="width: 385px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/86509i2CBD0BC12A65ED9D/image-size/large?v=v2&amp;px=999" role="button" title="Screenshot_2023-02-24-07-32-24-872_WPS-PDF.png" alt="说明书关于耗材型号说明" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">说明书关于耗材型号说明</span></span></P><P>&nbsp;</P><P>我尽量把详细的情况描述清楚，也贴上了截图，用于方便你排查问题，感谢~</P> Fri, 24 Feb 2023 02:55:43 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2019nian5yue-fen-chu-chang-de-da-yin-ji-zen-me-she-zhi-zen-me-hui-fu-dou-mei-you-zhong-wen-cai-dan-zen-me-jie-jue-gu-jian-ban-benV3-82-01-02-MAR-15/m-p/1217076#M269883 s99999999 2023-02-24T02:55:43Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2019nian5yue-fen-chu-chang-de-da-yin-ji-zen-me-she-zhi-zen-me-hui-fu-dou-mei-you-zhong-wen-cai-dan-zen-me-jie-jue-gu-jian-ban-benV3-82-01-02-MAR-15/m-p/1217087#M269887 <P>您好</P><P>通过序列号查询的结果.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1677209994245.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/86512i8FA1A3AFA33E9915/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1677209994245.png" alt="_0-1677209994245.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1677210009566.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/86513i3E9815D47213651F/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1677210009566.png" alt="_1-1677210009566.png" /></span></P><P>重新初始化,选择AE来试试.看看能否重新识别当前的碳粉盒.</P><P>&nbsp;</P><P>不是国内的机器,菜单里没有中文.</P><P>碳粉盒型号,应该是使用亚太地区的119A型号的来使用.不同地区的耗材,不通用.</P><P>&nbsp;</P><P>可以联系一下当地的维修中心,看看是否有其他的方法来修改地区的问题.</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 24 Feb 2023 03:47:49 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2019nian5yue-fen-chu-chang-de-da-yin-ji-zen-me-she-zhi-zen-me-hui-fu-dou-mei-you-zhong-wen-cai-dan-zen-me-jie-jue-gu-jian-ban-benV3-82-01-02-MAR-15/m-p/1217087#M269887 小鱼哥哥 2023-02-24T03:47:49Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2019nian5yue-fen-chu-chang-de-da-yin-ji-zen-me-she-zhi-zen-me-hui-fu-dou-mei-you-zhong-wen-cai-dan-zen-me-jie-jue-gu-jian-ban-benV3-82-01-02-MAR-15/m-p/1217090#M269889 <P>非常感谢及时回复~</P><P>&nbsp;</P><P>刚才，我找到了之前打印过的测试页，通过上面的耗材信息发现是117A系列，然后通过说明书上的地区，是欧洲/俄罗斯/独联体/中东/非洲使用，我试着选择saudi arabia，更新之后发现可以识别到墨粉盒了。同理，119A系列是中国以外的亚太地区使用，是不是可以理解为，117A和119A都适合于saudi arabia这个地区？</P><P>&nbsp;</P><P>感谢~</P> Fri, 24 Feb 2023 03:57:28 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2019nian5yue-fen-chu-chang-de-da-yin-ji-zen-me-she-zhi-zen-me-hui-fu-dou-mei-you-zhong-wen-cai-dan-zen-me-jie-jue-gu-jian-ban-benV3-82-01-02-MAR-15/m-p/1217090#M269889 s99999999 2023-02-24T03:57:28Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2019nian5yue-fen-chu-chang-de-da-yin-ji-zen-me-she-zhi-zen-me-hui-fu-dou-mei-you-zhong-wen-cai-dan-zen-me-jie-jue-gu-jian-ban-benV3-82-01-02-MAR-15/m-p/1217095#M269890 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1677211754484.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/86517iE2781B8004B90155/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1677211754484.png" alt="_0-1677211754484.png" /></span></P><P>之前使用的碳粉盒是117A,&nbsp; 代码是AE,属于中东地区.</P><P>119的说法有误,请忽略119A的型号问题.并且不通用.</P><P>&nbsp;</P><P>以上信息均来自百度百科,不涉及任何其他因素.</P><P>&nbsp;</P> Fri, 24 Feb 2023 04:12:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2019nian5yue-fen-chu-chang-de-da-yin-ji-zen-me-she-zhi-zen-me-hui-fu-dou-mei-you-zhong-wen-cai-dan-zen-me-jie-jue-gu-jian-ban-benV3-82-01-02-MAR-15/m-p/1217095#M269890 小鱼哥哥 2023-02-24T04:12:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2019nian5yue-fen-chu-chang-de-da-yin-ji-zen-me-she-zhi-zen-me-hui-fu-dou-mei-you-zhong-wen-cai-dan-zen-me-jie-jue-gu-jian-ban-benV3-82-01-02-MAR-15/m-p/1217096#M269891 <P>另外，机器虽然是中东版的，如果初始化的时候吧地区设为china，是否可以使用118A系列墨粉盒？</P> Fri, 24 Feb 2023 04:12:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2019nian5yue-fen-chu-chang-de-da-yin-ji-zen-me-she-zhi-zen-me-hui-fu-dou-mei-you-zhong-wen-cai-dan-zen-me-jie-jue-gu-jian-ban-benV3-82-01-02-MAR-15/m-p/1217096#M269891 s99999999 2023-02-24T04:12:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2019nian5yue-fen-chu-chang-de-da-yin-ji-zen-me-she-zhi-zen-me-hui-fu-dou-mei-you-zhong-wen-cai-dan-zen-me-jie-jue-gu-jian-ban-benV3-82-01-02-MAR-15/m-p/1217097#M269892 <P>好的，非常感谢~</P> Fri, 24 Feb 2023 04:12:51 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2019nian5yue-fen-chu-chang-de-da-yin-ji-zen-me-she-zhi-zen-me-hui-fu-dou-mei-you-zhong-wen-cai-dan-zen-me-jie-jue-gu-jian-ban-benV3-82-01-02-MAR-15/m-p/1217097#M269892 s99999999 2023-02-24T04:12:51Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2019nian5yue-fen-chu-chang-de-da-yin-ji-zen-me-she-zhi-zen-me-hui-fu-dou-mei-you-zhong-wen-cai-dan-zen-me-jie-jue-gu-jian-ban-benV3-82-01-02-MAR-15/m-p/1217098#M269893 <P>只是初始化修改不行,.只能是本身是国内的机器,之前误操作,选错不擅长的语言,语言系统紊乱,这样可以通过初始化,选择回china.更改打印机语言.</P><P>&nbsp;</P><P>可以联系一下当地维修中心来试试.</P> Fri, 24 Feb 2023 04:15:44 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/2019nian5yue-fen-chu-chang-de-da-yin-ji-zen-me-she-zhi-zen-me-hui-fu-dou-mei-you-zhong-wen-cai-dan-zen-me-jie-jue-gu-jian-ban-benV3-82-01-02-MAR-15/m-p/1217098#M269893 小鱼哥哥 2023-02-24T04:15:44Z