https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1218756#M270193 <P>您好，我新买的246G9笔记本，配套的是win11家庭版系统，当我把打印机接入USB口，提示我USB口接入一个无法识别的设备。在USB总线控制器的下级找不到1010打印机，也找不到USB打印支持口，也找不到dot4。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="6652e50be29c24ece676cb79220cc21.png" style="width: 787px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/86938iDC540F749D27A36D/image-size/large?v=v2&amp;px=999" role="button" title="6652e50be29c24ece676cb79220cc21.png" alt="6652e50be29c24ece676cb79220cc21.png" /></span>，</P> Mon, 06 Mar 2023 01:34:54 GMT 李先生-1 2023-03-06T01:34:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1218756#M270193 <P>您好，我新买的246G9笔记本，配套的是win11家庭版系统，当我把打印机接入USB口，提示我USB口接入一个无法识别的设备。在USB总线控制器的下级找不到1010打印机，也找不到USB打印支持口，也找不到dot4。<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="6652e50be29c24ece676cb79220cc21.png" style="width: 787px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/86938iDC540F749D27A36D/image-size/large?v=v2&amp;px=999" role="button" title="6652e50be29c24ece676cb79220cc21.png" alt="6652e50be29c24ece676cb79220cc21.png" /></span>，</P> Mon, 06 Mar 2023 01:34:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1218756#M270193 李先生-1 2023-03-06T01:34:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1218766#M270197 <P>您好</P><P>从图片来看，打印机与电脑之间存在通讯问题。</P><P>建议在电脑上换一个usb2.0端口测试。</P><P>如果问题依旧，有条件可以换一条1米左右的usb打印线再重新测试。</P><P>谢谢</P><P>&nbsp;</P> Mon, 06 Mar 2023 01:41:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1218766#M270197 双鱼座鲨鱼 2023-03-06T01:41:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1218802#M270209 <P>您好，这款HP笔记本没有USB2.0的接口，我找找看能不能换一根电缆试试看。有其他办法吗？</P> Mon, 06 Mar 2023 04:58:25 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1218802#M270209 李先生-1 2023-03-06T04:58:25Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1219006#M270271 <P>您好</P><P>建议使用1米左右的usb线测试。</P><P>目前来看，主要还是打印机和电脑存在通讯问题。</P><P>&nbsp;</P> Tue, 07 Mar 2023 03:04:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1219006#M270271 双鱼座鲨鱼 2023-03-07T03:04:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1219025#M270275 <P>您好，我找了一根线，现在系统设备能够识别打印机，然后我发现我的USB打印端口绑定了好几台打印机，都是我曾经安装过的。系统重启后，打印机打印出来了一张测试页，然后再也不能打印了。</P><P>由于没有1010的驱动，我在手动安装选择打印机的时候，选择了1020</P><P>&nbsp;</P><P>重启后，USB打印机不见了，我重新来了一次，您看有什么问题</P><P>这是打印机接入USB口后的提示：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="e064a7c7a0b617f6eda505f80f3e99d.png" style="width: 789px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/86990iC891ABE6616FD5B2/image-size/large?v=v2&amp;px=999" role="button" title="e064a7c7a0b617f6eda505f80f3e99d.png" alt="e064a7c7a0b617f6eda505f80f3e99d.png" /></span></P><P>&nbsp;</P><P>然后我更新驱动程序</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="64f69097b760cafe53c163aaca94477.png" style="width: 600px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/86991iCC7D63FE1A2B65E5/image-size/large?v=v2&amp;px=999" role="button" title="64f69097b760cafe53c163aaca94477.png" alt="64f69097b760cafe53c163aaca94477.png" /></span></P><P>&nbsp;</P><P>USB打印支持安装好，却不见了USB打印。</P><P>回到没有安装前的样子。</P><P>&nbsp;</P> Tue, 07 Mar 2023 03:45:10 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1219025#M270275 李先生-1 2023-03-07T03:45:10Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1219051#M270281 <P>再次安装，如果不重新启动，是有USB打印的</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="a1758248f95d8b5c73c724aee8ae2b2.png" style="width: 775px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/86993i1B87A07A712CF29E/image-size/large?v=v2&amp;px=999" role="button" title="a1758248f95d8b5c73c724aee8ae2b2.png" alt="a1758248f95d8b5c73c724aee8ae2b2.png" /></span></P> Tue, 07 Mar 2023 05:05:19 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1219051#M270281 李先生-1 2023-03-07T05:05:19Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1219062#M270285 <P>但是如果打印，还是没法打印出来，每隔10分钟左右，打印一张空白，只在第一行打印"Unsupported Personality <SPAN class=""><SPAN class="">:UNKNOW"</SPAN></SPAN></P><P>&nbsp;</P> Tue, 07 Mar 2023 05:33:37 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1219062#M270285 李先生-1 2023-03-07T05:33:37Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1219063#M270286 <P>您好</P><P>请下载vista 64bit驱动并解压</P><P><A href="https://h30318.www3.hp.com/pub/softlib/software10/COL27082/lj-67501-1/lj1010serieshb-vista64.zip" target="_blank">https://h30318.www3.hp.com/pub/softlib/software10/COL27082/lj-67501-1/lj1010serieshb-vista64.zip</A></P><P>然后手动添加hp laserjet 1010/1015驱动</P><P>控制面板——设备和打印机——添加打印机——我需要的打印机不在列表中——通过手动——使用以下端口——端口选择usb ——从磁盘安装——浏览到打印机驱动文件夹选.inf后缀文件——打开，确定——下一步直到完成</P><P>谢谢</P><P>&nbsp;</P> Tue, 07 Mar 2023 05:37:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1219063#M270286 双鱼座鲨鱼 2023-03-07T05:37:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1219228#M270336 <P>您好，我已经按照您给的建议，安装了驱动程序，现在设备管理器里面有打印机没有USB打印，不过打印机属性里面，是连接到USB口的。然而打印还是被挂起，无法打印。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="48fbaf2452deef7d5c59a4f08388d7b.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87045iB7FDEFE14CDC3A0C/image-size/large?v=v2&amp;px=999" role="button" title="48fbaf2452deef7d5c59a4f08388d7b.png" alt="48fbaf2452deef7d5c59a4f08388d7b.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="da56ef247ddb5b35bc73c2ff802caa3.png" style="width: 441px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87046i6FE127BC0F5EB976/image-size/large?v=v2&amp;px=999" role="button" title="da56ef247ddb5b35bc73c2ff802caa3.png" alt="da56ef247ddb5b35bc73c2ff802caa3.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="e7a7b1eb3a908b3221c1b7a82c44a80.png" style="width: 775px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/87047i29F23513A6C931FA/image-size/large?v=v2&amp;px=999" role="button" title="e7a7b1eb3a908b3221c1b7a82c44a80.png" alt="e7a7b1eb3a908b3221c1b7a82c44a80.png" /></span></P><P>&nbsp;</P><P>打印机过个10分钟左右，自己打一张 UNKNOW错误的纸张出来，跟以前一样。</P> Wed, 08 Mar 2023 00:47:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1219228#M270336 李先生-1 2023-03-08T00:47:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1219298#M270362 <P>您好</P><P>请重新手动添加打印机。</P><P>添加打印机时，建议选择1015，然后用1015测试打印，谢谢。</P> Wed, 08 Mar 2023 07:24:54 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1219298#M270362 双鱼座鲨鱼 2023-03-08T07:24:54Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1219630#M270441 <P>老师您好，改为1150以后可以了。谢谢。</P> Fri, 10 Mar 2023 01:17:56 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1219630#M270441 李先生-1 2023-03-10T01:17:56Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1220239#M270563 <P>感谢反馈</P> Mon, 13 Mar 2023 07:16:45 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/nin-hao-wo-de1010da-yin-ji-zaiHP246G9-win11jia-ting-ban-wu-fa-shi-yong/m-p/1220239#M270563 双鱼座鲨鱼 2023-03-13T07:16:45Z