https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224851#M271391 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="R531_0-1680486416242.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89221i74648F1916AF0E3C/image-size/medium?v=v2&amp;px=400" role="button" title="R531_0-1680486416242.png" alt="R531_0-1680486416242.png" /></span></P><P>&nbsp;</P> Mon, 03 Apr 2023 01:47:03 GMT R531 2023-04-03T01:47:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224485#M271331 <P>电脑设备可以正常连接打印机，<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20230331171805.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89125iACBD84686DFA0177/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20230331171805.png" alt="微信截图_20230331171805.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20230331171945.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89124i24F9EA5FD1224683/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20230331171945.png" alt="微信截图_20230331171945.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20230331172007.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89126i1B48C52938E58046/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20230331172007.png" alt="微信截图_20230331172007.png" /></span>甚至可以再驱动程序工具箱打印出质量状态报告，就是无法打印文档，打印文档图片网页就会打印状态提示错误，打印机状态是驱动程序无法使用</P> Fri, 31 Mar 2023 09:23:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224485#M271331 R531 2023-03-31T09:23:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224488#M271332 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20230331171738.png" style="width: 664px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89127i54F157A2D84C8FE0/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20230331171738.png" alt="微信截图_20230331171738.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信截图_20230331172406.png" style="width: 650px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89128iD689CDE6909A708F/image-size/large?v=v2&amp;px=999" role="button" title="微信截图_20230331172406.png" alt="微信截图_20230331172406.png" /></span>故障如图。&nbsp; 重新安装几次驱动都没有用，又一次安装还显示内存不足（但实际电脑运行内存16g。很足够）</P> Fri, 31 Mar 2023 09:25:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224488#M271332 R531 2023-03-31T09:25:40Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224490#M271333 <P>您好</P><P>请在电脑上打开控制面板--设备和打印机--找到打印机图标。</P><P>右击它--打印机属性--端口。</P><P>找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P><P>&nbsp;</P> Fri, 31 Mar 2023 09:35:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224490#M271333 双鱼座鲨鱼 2023-03-31T09:35:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224848#M271389 <P>打印机根本看不到，端口</P> Mon, 03 Apr 2023 01:44:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224848#M271389 R531 2023-04-03T01:44:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224849#M271390 <P>您好</P><P>麻烦提供一下操作过程截图，以便确认问题，谢谢。</P> Mon, 03 Apr 2023 01:45:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224849#M271390 双鱼座鲨鱼 2023-04-03T01:45:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224851#M271391 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="R531_0-1680486416242.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89221i74648F1916AF0E3C/image-size/medium?v=v2&amp;px=400" role="button" title="R531_0-1680486416242.png" alt="R531_0-1680486416242.png" /></span></P><P>&nbsp;</P> Mon, 03 Apr 2023 01:47:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224851#M271391 R531 2023-04-03T01:47:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224853#M271392 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="R531_0-1680487044036.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89222i0FD7E253C0AC8F52/image-size/medium?v=v2&amp;px=400" role="button" title="R531_0-1680487044036.png" alt="R531_0-1680487044036.png" /></span></P><P>&nbsp;</P><P>我用IP地址的方式 手动添加了打印机，端口显示是这样的</P> Mon, 03 Apr 2023 01:58:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224853#M271392 R531 2023-04-03T01:58:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224861#M271393 <P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>打印 任然是报错误状态<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="微信图片_20230403095949.png" style="width: 650px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89226i458C5046751F5469/image-size/large?v=v2&amp;px=999" role="button" title="微信图片_20230403095949.png" alt="微信图片_20230403095949.png" /></span></P> Mon, 03 Apr 2023 02:00:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224861#M271393 R531 2023-04-03T02:00:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224868#M271395 <P>您好</P><P>请在电脑上打开一个浏览器，栏中输入：</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1680487475838.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89229i5F8D8758B923B4F7/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1680487475838.png" alt="_1-1680487475838.png" /></span></P><P>然后回车</P><P>如果可以访问打印机的网页，通过手动添加 hp deskjet 1000的打印机驱动来替代。<BR />方法：<BR />1 下载 hp deskjet 1000驱动并解压<BR />2 打开电脑的控制面板--设备和打印机/打印机和传真--添加打印机 - 我需要的打印机未被列出 - 手动添加 - 选择下图端口 - 从磁盘安装 - 找到 hp deskjet 1000解压好的文件夹 - 选择里面任意一个*.inf文件 - 安装即可。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_2-1680487708779.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89230iBB3EFFFEB5400EA3/image-size/medium?v=v2&amp;px=400" role="button" title="_2-1680487708779.png" alt="_2-1680487708779.png" /></span></P><P>deskjet 1000驱动：<BR /><A href="https://h30318.www3.hp.com/pub/softlib/software12/COL34557/dj-109016-3/Full_Webpack-1325-DJ1000_J110_Full_Webpack.exe" target="_blank">https://h30318.www3.hp.com/pub/softlib/software12/COL34557/dj-109016-3/Full_Webpack-1325-DJ1000_J110_Full_Webpack.exe</A>&nbsp;&nbsp;<BR />然后用hp deskjet 1000驱动测试打印，谢谢</P><P>&nbsp;</P> Mon, 03 Apr 2023 02:08:40 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224868#M271395 双鱼座鲨鱼 2023-04-03T02:08:40Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224879#M271396 <P>可以正常打印测试页</P> Mon, 03 Apr 2023 02:18:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224879#M271396 R531 2023-04-03T02:18:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224881#M271397 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="R531_0-1680488456654.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89238i776C78836E625F32/image-size/medium?v=v2&amp;px=400" role="button" title="R531_0-1680488456654.png" alt="R531_0-1680488456654.png" /></span></P><P>&nbsp;</P> Mon, 03 Apr 2023 02:21:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224881#M271397 R531 2023-04-03T02:21:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224884#M271399 <P>您好</P><P>建议使用hp scan或hp smart测试扫描。</P><P>谢谢</P> Mon, 03 Apr 2023 02:25:22 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224884#M271399 双鱼座鲨鱼 2023-04-03T02:25:22Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224885#M271400 <P>为什么原生态的驱动应用无法在电脑正常安装使用呢？</P> Mon, 03 Apr 2023 02:28:39 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224885#M271400 R531 2023-04-03T02:28:39Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224887#M271401 <P>您好</P><P>如果电脑上只安装了一台打印机，可以打开电脑的<SPAN>C:\Windows\System32\spool\drivers\x64\3</SPAN>，删除<SPAN>3</SPAN>文件夹中的所有文件，重启电脑重新安装打印机驱动测试。</P><P>如果问题依旧，关闭<SPAN>/</SPAN>卸载电脑上的防御软件（例如：<SPAN>360</SPAN>软件），再重新测试。</P> Mon, 03 Apr 2023 02:31:16 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224887#M271401 双鱼座鲨鱼 2023-04-03T02:31:16Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224889#M271402 <P>是win10系统和惠普这个打印机驱动的冲突吗？</P><P>有3个打印机，是不是这个文件删除了， 所有打印机都要重新连接呢？</P> Mon, 03 Apr 2023 02:33:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224889#M271402 R531 2023-04-03T02:33:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224890#M271403 <P>扫描功能我需要常用&nbsp; 麻烦给一个解决扫描问题的好方案&nbsp; 惠普扫描是怎么操作</P> Mon, 03 Apr 2023 02:34:34 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224890#M271403 R531 2023-04-03T02:34:34Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224896#M271404 <P>您好</P><P>打印机驱动和win10不存在兼容性问题，建议使用hp scan或hp smart测试扫描。</P><P>请参考：</P><P>hp smart:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1680489433881.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89240iAA40E4121E1FD3F0/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1680489433881.png" alt="_0-1680489433881.png" /></span></P><P>hp scan:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_1-1680489482457.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89241i784139C8AB19BB75/image-size/medium?v=v2&amp;px=400" role="button" title="_1-1680489482457.png" alt="_1-1680489482457.png" /></span></P><P>谢谢</P><DIV class="">&nbsp;</DIV> Mon, 03 Apr 2023 02:39:08 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224896#M271404 双鱼座鲨鱼 2023-04-03T02:39:08Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224903#M271405 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="R531_0-1680490710302.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89243i94D2340AC6C904B4/image-size/medium?v=v2&amp;px=400" role="button" title="R531_0-1680490710302.png" alt="R531_0-1680490710302.png" /></span></P> Mon, 03 Apr 2023 02:58:58 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1224903#M271405 R531 2023-04-03T02:58:58Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1225108#M271455 <P>您好</P><P>请尝试删除打印机驱动及软件。</P><P>重启电脑，重新安装打印机完整版驱动测试，谢谢。</P><P><A href="https://h30318.www3.hp.com/pub/softlib/software13/printers/ST530/temp/Full_Webpack-50.3.4603_1-ST530_Full_Webpack.exe" target="_blank">https://h30318.www3.hp.com/pub/softlib/software13/printers/ST530/temp/Full_Webpack-50.3.4603_1-ST530_Full_Webpack.exe</A>&nbsp;</P> Tue, 04 Apr 2023 05:26:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/531da-yin-ji-qu-dong-wu-fa-zheng-chang-shi-yong/m-p/1225108#M271455 双鱼座鲨鱼 2023-04-04T05:26:32Z