https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-sao-miao/m-p/1226745#M271817 <P>您好</P><P>感谢配合，从图片看，可能和通讯有关。</P><P>请参考附件，重新将打印机加入wifi后，手机端重新连接打印机测试，谢谢。</P> Wed, 12 Apr 2023 05:53:03 GMT 双鱼座鲨鱼 2023-04-12T05:53:03Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-sao-miao/m-p/1226586#M271784 <P> </P><P>打印机刚刚买回，打印和复印均正常，但是通过HP Smart进行打印机扫描，扫描结束后手机上会出现下图</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_2023-04-11-17-20-07-578_com.hp.printercontrol.jpg" style="width: 1080px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89724i93F03816545CF761/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_2023-04-11-17-20-07-578_com.hp.printercontrol.jpg" alt="Screenshot_2023-04-11-17-20-07-578_com.hp.printercontrol.jpg" /></span></P><P> </P><P>重启打印机、手机连接打印机热点后问题依旧。</P> Tue, 11 Apr 2023 09:53:05 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-sao-miao/m-p/1226586#M271784 竹影 2023-04-11T09:53:05Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-sao-miao/m-p/1226593#M271785 <P>您 好</P><P>可以尝试重新安装hp smart测试一下。</P><P>或者也可以换一部手机测试。</P><P>也可以下载并安装mopria scan，用mopria scan测试扫描，谢谢。</P> Tue, 11 Apr 2023 10:18:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-sao-miao/m-p/1226593#M271785 双鱼座鲨鱼 2023-04-11T10:18:00Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-sao-miao/m-p/1226611#M271788 <P>您好，感谢您回答我的问题。</P><P>我换了手机，问题依旧。使用mopria scan扫描时，会一直卡在“正在扫描”那里，无法完成。</P><P>&nbsp;</P><P>另外，我发现每次尝试扫描后，微信上惠普云打印中都会显示打印机与手机不在同一个网络。不扫描就不会显示这样的信息。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_2023-04-11-17-31-24-370_com.tencent.mm.jpg" style="width: 1080px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89745i8C45018C786AA30C/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_2023-04-11-17-31-24-370_com.tencent.mm.jpg" alt="Screenshot_2023-04-11-17-31-24-370_com.tencent.mm.jpg" /></span></P> Tue, 11 Apr 2023 11:19:17 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-sao-miao/m-p/1226611#M271788 竹影 2023-04-11T11:19:17Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-sao-miao/m-p/1226745#M271817 <P>您好</P><P>感谢配合，从图片看，可能和通讯有关。</P><P>请参考附件，重新将打印机加入wifi后，手机端重新连接打印机测试，谢谢。</P> Wed, 12 Apr 2023 05:53:03 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-yin-ji-wu-fa-sao-miao/m-p/1226745#M271817 双鱼座鲨鱼 2023-04-12T05:53:03Z