https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ju-yu-wang-lian-jie-de-da-yin-ji-ke-yi-jin-xing-da-yin-dan-wu-fa-jin-xing-sao-miao-sao-miao-shi-ti-shi-sao-miao-dang-qian-bu-ke-yong/m-p/1226763#M271829 <P>您好</P><P>如果复印功能正常，可以先测试一下windows传真和扫描--新扫描是否正常</P><P>还有，hp scan是否可以扫描</P><P>方便的话，可以将操作过程截图给我，以便确认问题，谢谢</P> Wed, 12 Apr 2023 07:09:32 GMT 双鱼座鲨鱼 2023-04-12T07:09:32Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ju-yu-wang-lian-jie-de-da-yin-ji-ke-yi-jin-xing-da-yin-dan-wu-fa-jin-xing-sao-miao-sao-miao-shi-ti-shi-sao-miao-dang-qian-bu-ke-yong/m-p/1226757#M271825 <P>公司局域网连接的打印机可以进行文件打印，但无法进行扫描，点击扫描时提示扫描当前不可用</P><P>1、已删除打印机重新添加仍不可用</P><P>2、重启打印机仍不可用</P><P>3、重新加载驱动仍不可用</P><P>4、更换不同网线连接仍不可用</P><P>5、以上操作均只可打印文件，但无法扫描</P><P>图片如下</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="111111111111.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89782iBCCF35A72DEFF00B/image-size/large?v=v2&amp;px=999" role="button" title="111111111111.png" alt="111111111111.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="2222222.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89783i081844B2AA10B9FE/image-size/large?v=v2&amp;px=999" role="button" title="2222222.png" alt="2222222.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="33333333333.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/89784i744E36F07D059125/image-size/large?v=v2&amp;px=999" role="button" title="33333333333.png" alt="33333333333.png" /></span></P><P>&nbsp;</P> Wed, 12 Apr 2023 06:31:21 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ju-yu-wang-lian-jie-de-da-yin-ji-ke-yi-jin-xing-da-yin-dan-wu-fa-jin-xing-sao-miao-sao-miao-shi-ti-shi-sao-miao-dang-qian-bu-ke-yong/m-p/1226757#M271825 悠哉网络 2023-04-12T06:31:21Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ju-yu-wang-lian-jie-de-da-yin-ji-ke-yi-jin-xing-da-yin-dan-wu-fa-jin-xing-sao-miao-sao-miao-shi-ti-shi-sao-miao-dang-qian-bu-ke-yong/m-p/1226758#M271826 <P>之前使用时可正常进行扫描的，这段时间突然提示扫描不可用，其他功能均正常</P> Wed, 12 Apr 2023 06:40:11 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ju-yu-wang-lian-jie-de-da-yin-ji-ke-yi-jin-xing-da-yin-dan-wu-fa-jin-xing-sao-miao-sao-miao-shi-ti-shi-sao-miao-dang-qian-bu-ke-yong/m-p/1226758#M271826 悠哉网络 2023-04-12T06:40:11Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ju-yu-wang-lian-jie-de-da-yin-ji-ke-yi-jin-xing-da-yin-dan-wu-fa-jin-xing-sao-miao-sao-miao-shi-ti-shi-sao-miao-dang-qian-bu-ke-yong/m-p/1226763#M271829 <P>您好</P><P>如果复印功能正常，可以先测试一下windows传真和扫描--新扫描是否正常</P><P>还有，hp scan是否可以扫描</P><P>方便的话，可以将操作过程截图给我，以便确认问题，谢谢</P> Wed, 12 Apr 2023 07:09:32 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/ju-yu-wang-lian-jie-de-da-yin-ji-ke-yi-jin-xing-da-yin-dan-wu-fa-jin-xing-sao-miao-sao-miao-shi-ti-shi-sao-miao-dang-qian-bu-ke-yong/m-p/1226763#M271829 双鱼座鲨鱼 2023-04-12T07:09:32Z