https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1236257#M274224 <P>打印什么的都正常，打印机删除了重装也是一样，只有高级设置不能打开，太麻烦了，不弄了</P> Tue, 06 Jun 2023 07:12:47 GMT 曦X 2023-06-06T07:12:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1092204#M243938 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="QQ图片20210523155211.png" style="width: 800px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/58003i96A6B1658FD9F3B5/image-size/large?v=v2&amp;px=999" role="button" title="QQ图片20210523155211.png" alt="QQ图片20210523155211.png" /></span>打不开HP Smart 的应用高级设置</P> Sun, 23 May 2021 07:52:29 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1092204#M243938 皓银 2021-05-23T07:52:29Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1092269#M243950 <P>您好</P><P>麻烦您重新打开hp smart</P><P>确认一下hp smart中打印机的状态是否就绪，谢谢。</P><P>&nbsp;</P> Mon, 24 May 2021 01:59:02 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1092269#M243950 双鱼座鲨鱼 2021-05-24T01:59:02Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1235326#M274044 <P>所有显示状态均正常，网络连接也没有问题，但就是打不开高级设置，扫描也不可用</P> Thu, 01 Jun 2023 02:23:48 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1235326#M274044 曦X 2023-06-01T02:23:48Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1235549#M274094 <P>您好</P><P>请在电脑上打开控制面板--设备和打印机--找到打印机图标。</P><P>右击它--打印机属性--端口。</P><P>再找到前面带√号的端口，发图片给我，以便确认问题，谢谢。</P> Fri, 02 Jun 2023 03:09:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1235549#M274094 双鱼座鲨鱼 2023-06-02T03:09:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1235671#M274116 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="X_0-1685753239704.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/92046iE37753E851580E0D/image-size/medium?v=v2&amp;px=400" role="button" title="X_0-1685753239704.png" alt="X_0-1685753239704.png" /></span></P><P>&nbsp;</P> Sat, 03 Jun 2023 00:47:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1235671#M274116 曦X 2023-06-03T00:47:31Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1236073#M274177 <P>您好</P><P>感谢配合，请打印打印机的配置页，确认打印的ip地址。</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="_0-1685949843974.png" style="width: 400px;"><img src="https://h30471.www3.hp.com/t5/image/serverpage/image-id/92163iE48F630B80456DC3/image-size/medium?v=v2&amp;px=400" role="button" title="_0-1685949843974.png" alt="_0-1685949843974.png" /></span></P><P>点击：添加端口--standard tcp/ip--输入打印机ip地址，下一步，下一步，直到完成。</P><P>然后，重新测试，谢谢。</P><P>&nbsp;</P> Mon, 05 Jun 2023 07:28:00 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1236073#M274177 双鱼座鲨鱼 2023-06-05T07:28:00Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1236249#M274220 <P>试了，还是不行，显示都正常，就是打不开高级设置</P> Tue, 06 Jun 2023 06:41:01 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1236249#M274220 曦X 2023-06-06T06:41:01Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1236255#M274222 <P>您好</P><P>麻烦在电脑上打开一个浏览器，地址栏中输入打印机ip地址，回车。</P><P>请先确认电脑能否访问打印机，方便的话，请将操作过程截图，发图片给我，谢谢。</P> Tue, 06 Jun 2023 07:01:31 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1236255#M274222 双鱼座鲨鱼 2023-06-06T07:01:31Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1236257#M274224 <P>打印什么的都正常，打印机删除了重装也是一样，只有高级设置不能打开，太麻烦了，不弄了</P> Tue, 06 Jun 2023 07:12:47 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1236257#M274224 曦X 2023-06-06T07:12:47Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1236258#M274225 <P>您好</P><P>非常抱歉，如果嫌操作麻烦，方便的话，可以尝试重新安装驱动后，再重新测试一下。</P><P>谢谢</P> Tue, 06 Jun 2023 07:17:18 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1236258#M274225 双鱼座鲨鱼 2023-06-06T07:17:18Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1236259#M274226 <P>如果是驱动的问题，不是连打印都打不了吗？我现在打印全正常</P> Tue, 06 Jun 2023 07:19:41 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1236259#M274226 曦X 2023-06-06T07:19:41Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1236260#M274227 <P>您好</P><P>完整版驱动包含打印机驱动，同时也包含hp smart应用。</P><P>所有，有条件时，建议重新安装打印机完整版驱动试试，谢谢。</P> Tue, 06 Jun 2023 07:26:33 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1236260#M274227 双鱼座鲨鱼 2023-06-06T07:26:33Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1236262#M274229 <P>不了，谢谢，太费劲了，能打印就算了。另外惠普售后的这种沟通方式也太费劲了，我实在没时间了，感谢你的回复，谢谢。</P> Tue, 06 Jun 2023 07:30:30 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1236262#M274229 曦X 2023-06-06T07:30:30Z https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1236489#M274299 <P>非常抱歉，需要帮助时随时联系，谢谢。</P> Wed, 07 Jun 2023 08:01:07 GMT https://h30471.www3.hp.com/t5/da-yin-ji-shi-yong-xiang-guan-wen-ti/da-bu-kaiHP-Smart-de-ying-yong-gao-ji-she-zhi/m-p/1236489#M274299 双鱼座鲨鱼 2023-06-07T08:01:07Z